I wished I had checked the reviews before purchasing my sofa October 2018. I loved the sofa, spent £999 on it, only to find the springs started popping out. When I contacted MADE, I was told the sofa is no longer under warranty and that’s it’s my responsibility now. They suggested I use Homeserve Furniture Repairs to check it out and provide them with a report. Got in touch with Homeserve Furniture Repairs who wanted me to guarantee them a parking space before they could come out. I said I couldn’t, got back in touch with MADE only to be told there is nothing else they can do. It’s definitely poor workmanship, I have had sofas that have lasted 10 years and in good condition. I am so disappointed and mostly angry!!
1 year ago
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MADE.COM has a 1.50 average rating from 434 reviews

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Alice, Customer Support

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