Pia
I ordered a sofa from MADE this summer (2020) and it arrived in August. So far all good... Having unpacked the sofa I found that 4 out of the 8 legs were missing. I went on to the chat and was told it would take a few days to get a response form the warehouse. How, in these days with all the technology, it should take 'a few days' to get a response is a little baffling but never mind.. Legs were finally located and the 4 x missing ones arrived 8 days later only for me to find they didn’t send any screws with it, you know, to actually attach the legs! Back on the chat I went and was asked about 20 questions about size of screws, something I know nothing about. I told them several times to check their systems where surely the specifications would tell them what they needed to send me. Oh how wrong I was, because what arrived eventually were 4 tiny lock washers. I don’t think anyone in the universe has ever been able to screw sofa legs on with lock washer! Not only was this clearly another mistake but they were, on top of it, the wrong color. Eventually, after I went to the shop to buy the screws myself, I managed to put the sofa together… Thinking that, finally, I would have somewhere to sit, I find that they have sent me the wrong cushions. The sofa takes 3 x large back cushions and 2 x smaller end cushions. I have 2 x back cushions and 3 x smaller end cushions. I didn't actually know if to laugh or cry at this point, I think I did both. Back on the chat..... was told that apparently Made are not sure they have spare cushions but could order an entire sofa! Does anyone anywhere think that is good solution? After all the headaches and mistake corrected with yet more mistakes, do I really want to be put through it again? The answer to that is NO, I don't. I simply want my back cushion and never have deal with MADE again. All the way through this I have obviously not been able to speak to a human being, only on chat. I have been offered no compensation (although I have been reimbursed for the screws) or any form of official apology. It really has been one giant unacceptable experience.
5 months ago
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MADE.COM has a 1.50 average rating from 434 reviews

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