I have tried to return Madeleine items for the past month to no avail using their usual returns system . Apparently ,they have tech problems .I think it must be more than that. I have given them 3 different e mail addresses for them to send returns labels .Nothing .Neither has the label been sent to my postal address.I have said I will pay to return the items to Germany or the UK but they are unable to give me an address .They say the don’t have one in the UK and the on in Germany is just an office ! Meanwhile they are sitting on £270 of my money . I have cancelled further orders with this company