BE AWARE NO REFUNDS - I have ordered a lot of clothes in the past from Madeliene but never again. I purchased items in July, returned some joggers straight away but cannot get my refund of £118, I have made numerous calls, sent emails but no response. The refund service is shameful, they really do not care how upset you are, I have proof of return, even an email to say your return is being processed but still no luck. Their response is just 'you will have to wait' or 'there is nothing in your account', I don't think I have ever come across such poor service. There are a lot of bad reviews on Trustpilot -