Ordered a pair of New Balance 680v. What was delivered was a French Connection Polo shirt. I contacted MandM and they asked I return the item. They provided me with a Hermes discount code so I didn't incur expense. I found the code had already been used, so I wrote to them, telling them to supply me with my order as contracted or I'd buy a pair from elsewhere and charge them the difference and any costs incured. They refunded me fully and the cost of postage, but told me that the trainers were now out of stock. They offered 3 month free delivery as recompense and asked that I return the polo shirt with a label they'll send. Why would I buy another item from them with this level of service. So what's the point of offering 3 month free delivery. As for the polo shirt, it'll be returned when it's safe to do so....