“I paid with a new debit card and had my card details robbed and a lot from my account. I had only used this new card once to make this purchase. Do not buy from this company they cannot be trusted. Complained but never got any response.”
“Very bad and rude customer service. Very inefficient packing team who sent the wrong products. Very bad finance team who can count.
Very problematic and stressful transaction”
“The company are a joke, ignore complaints, never issued my refund even when they got the package. I asked 5 times to raise a complaint in an email they ignore you then tell you they do not have a complaints team they cant be trusted! They wont send you an item if missing, you need to reorder and pay again but do not send your refund total sharks! Avoid Avoid Avoid order 239780031”
“I bought a couple of items of clothing from this company a week or so before I went on my holidays. The clothes I bought were mainly for my 2 kids. I paid express shipping to arrive at the latest a day before I went.
Sadly the packet didn't arrive till 2 days after I left according to my neighbour as it was just thrown over the gate and left in the heavens of rain.
These clothes are useless to me now as they were mainly for my kids just for the holiday. I had to go and buy them clothes when I arrived out there because of what went on!
This is not the first time either. I didn't bother trying to get a refund the last time but this time it really annoyed me over everything and I tried contacting the customer care which is practically none existent!
The clothes are decent as I have bought a lot of then in the past but this will be the last from me now.”
“feels like a scam. They don’t reply to messages, and there’s no way to speak to anyone. I paid for an unlimited delivery service, but I can’t even log in. They never respond, even though they claim to reply within 24 hours. It’s already been a week, and I’ve left three separate messages—still nothing. Total scam.”
“Sent the wrong size trainers and refused to refund or replace them. I bought similar trainers from sports direct that fit ! Obviously Chinese sizes are much smaller than uk”
“Purchased French Connection shorts size XL(36)
The shorts measured 38" on receipt
And I have to pay to return these faulty goods and take them to a drop off
Remains to be seen whether I receive a refund. Judging by the other reviews, it seems unlikely”
“I really wish you would get another courier company as Evri are absolutely PATHETIC I have been waiting for clothes to go on holiday but they never arrived it's just ridiculous a courier company just can't deliver when they are meant too . Very dissappointed and put me off from ever ordering from M&M Direct again”
“The shoes didn’t fit but they wouldn’t refund it as it had been tried on. It was still in perfect condition and original packaging, and had just been tried on once.”
“I have always been happy with MandM.. that is, until I had to make a return because the completely wrong order was sent to me. I paid €10.99 to Drop2Shop and it took 19 days for my return to reach MandM. I heard nothing for a further 6 days regarding a refund and only then after I posted a negative review on TrustPilot. My return cost was not refunded which I find unacceptable as it was the company’s mistake. Yes, their prices are great but buyer beware.. returns are an expensive nightmare.”
“Recent order of puma trainers. I've ordered lots of things from mandm with no problems. But the puma trainers I've just received is a letter down. Soles are wafer thin. Very uncomfortable. After a day's wear my feet are in bits. Had a few pairs of pumas that have been great but these are atrocious. Would not recommend. The trainers in question. Puma club 5v5SD.”
“Wrong items delivered again!! And was late again too so late delivery took over two weeks and then to find out I’ve got the wrong items again is appalling service! When I’ve emailed customer services I’m completely ignored yet again! This company is an absolute joke and treat their customers and by the looks of it their employees too like dirt!”
“The prices of goods can be very good but so are competitors, so having to pay for returns when others don’t means I will stop buying here. These days most people spend enough with favourite online retailers to compensate for the returns being free. It’s only justifiable when they have repeat returners who take the mickey.”
“I’m incredibly grateful to Benito Gabriel and his team for their exceptional work in helping me recover my funds from a scam platform. Their expertise and commitment were evident throughout the entire process, and they handled everything with the utmost professionalism. Thanks to their efforts, I got back every penny I had lost. I highly recommend their services to anyone in need of assistance with financial recovery!
𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”
“I did not get my delivery I contacted M and M customer service they were worse than useless I must have sent them ten Emails and they didn't act on them in the end I just asked for my money .😡😤”
