“SCAM! I returned goods over £200 and provided evidence of the return but they refused to refund, case is now with cdrl, save yourself trouble, shop elsewhere, I regret ever clicking in this site! Impossible to even speak to manager, managers avoid facing customers.”
“I have never had a problem with this company I think they are brilliant so far. I have used them for the last five years at least. But I am about to send back my first purchase that I am not happy with. Fingers crossed MandM don’t let me down..”
“The website is good and so are the prices but it's a shame they use Evri/Hermes for their deliveries.
Time and time again this delivery company has been voted worst busines in the UK but MandM still use them..... why ??? I suppose its down to price, I would much rather pay for delivery that have it free from this joke of a company.
I made an order on the 29th August for next day delivery, its been delayed time and time again by hermes/evri and despite multiple emails of reassurance from MandM customer services saying they will resend my items I have still not got anything
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I have been in contact with you every day for almost 2 weeks now !!
Your customer services team keep saying they will be in touch but never are !!!
Hermes/Evri have my parcel, they havnt even attempted to deliver it, they sent me 2 texts saying delivery failed on both the 8th and 10th September , I have a full cctv system plus ring door bell, no one came to my house so this is a blatant lie, Evri/Hermes have always and always will be the most useless and deceitful delivery service and are a disgrace to their profesion.
Both you and Evri are virtually impossible to contact, you do have an email but that way you can decide when to reply, as for Evri the only contact for them is a automated bot that just tracks your parcel and that's it.
I have literally wasted whole days of my life just trying to find out where my t-shirts are , it's absolutely rediculous
If you want to actually make an attempt to make this right then here is my order number #51A63AH
I can tell you one thing though, I found all the same items on Amazon for less money and next day delivery, so after 22 years ordering from you I will now make it my life's passion to tell everyone I can to avoid MandM direct and Evri at all costs just down to the way I have been treated.”
“They sold me trainers that slip down at the back whenever I walk (heel slippage). They have virtually no customer service. No phone staff. They expect customers who received faulty goods to pay return postage in direct violation of the Consumer Rights Act 2015. Avoid these charlatans like you would avoid dog dirt on the pavement.”
“I'm not happy with service usually I get good service but this time not your friends evri send my parcel to wrong address I got proof instead you guys sending to flat 2 Mill house you send to flat 2 barn house and my door colour white not purple and I went to there no one opening the door”
“This is an awful company to purchase from. DO NOT EVER SHOP HERE. Received boots that were way too small and “customer service” refused to accept whilst trying to provide “best customer service possible”. Avoid shopping here like the plague.”
“Very good service and very good value
I would normally order a size Xl on this occasion after reading the size chart I ordered a xxl.
Unfortunately they still came up small I therefore had to return the items for a refund (order number 26940181)
I was tempted to order another item at a cost or circa £30 , circa £35 with p&p
I decided against doing so as I have already paid p&p on my first order plus another £3.85 to return it due to not fitting and to now pay an additional £4.95 postage and risk the possibility of having to return the item again (at a additional cost to me ) should the sizing not be right again, seems slightly unfair.”
“Rubbish customer service do not shop with this company returns do not get refunded if the parcel does not arrive back even with parcel labelled and sent correctly it’s my fault not the Parcel shop I dropped it off to.”
“Awful company hide what you can and can't return in the product description and not in the return and delivery section and no phone number on website to speak to customer service and eventually when you do get through they treat you as if you're not important to them.
Definitely won't shop again there.”
“I returned few items via Hermes drop off. Instead of using 2 parcels I ended up using 1 parcel to return, by mistake, as I assumed right thing to do being it all part of single order, and that's how it was delivered too.
I returned items in April, but I chased them on August as I still didn't receive any refund.
I can relate with other customers who are saying 'NO CUSTOMER CARE...NO RESPECT FOR CUSTOMERS'.
After chasing for 10 days, they refunded money just for 1 item returned, and rejected to refund for other 11 items. I don't trust that they have refunded any money for any items I've returned in the past.
It was so frustrating experience dealing with their customer service, which don't care about customer at all. Refund money never received for rest of items, and never buying again from them. Poor customer service, better to stay away.”
“worst company ive dealt with no idea where there deliveries are so slow to help seem to have no idea what express delivery is , told to wait i waited nothing nada ziltch , should of have goods yesterday but had to wait contacted them today customer service replied with we will contact you within 24hrs so while im waiting i have time to leave reviews in the hope no one else falls for the express delivery lie they cant do it look around at reviews”
