I have ordered from these guys multiple times they usually put it right so I have continued, not this time, I advise people NEVER shop here. I purchased 6 items, received 2 incorrect items and 2 were missing from parcel, they promptly sent a replacement for the missing ones and sent me a free label to return, so far so good on the fixing - ONE MONTH LATER I still have no refund, the refund of 30 pounds is apparently "not being issued" because they replaced the two incorrect items despite being asked to refund, and despite the face I have not received these "replacements"! The only thing that was replaced was the socks because they were missing originally. So now I am 30 pounds out of pocket, if I have the time I will be filing for small claims court! Companies should not be allowed to get away with taking customers money and not refunding it when necessary! I am absolutely disgusted with the customer service received here, not only the lack of help to resolve the issue but the sheer lies that come out of their mouths telling me they've replaced items even though I have it in black and white they were due to refund me. It is absolutely outstanding in this day and age a company like this is allowed to get away with it. I'm going to do all I can to try and make sure this doesn't happen to anyone else by making sure everybody knows that this company takes your money and doesn't refund it. It is also very obvious that it's not just me who has had this problem, it looks like everyone on here has had the same issues so it can't just be me!!