These company should be part of every company presentation regarding NEGLECTED customer support. Due to their @#$#%%$@ ecommerce system, during an online order 3 of my cards declined and the order was never processed or registered under my account. BUT the money are bind from all 3 cards and now I am waiting these slackers to reply my repeated e-mails. I send the all the details provided from my banks to help them and they still can't do the minimum required from their side. Since they don't want to cooperate the easy way, there is always the legal way. NEVER EVER AGAIN from this store..................