Placed a drive up order. No receipt was given. Didn't have my order at pick up window. Manager came out and first said he never saw the order then later stated that he remembered the ketchup only . He stated the customer is NOT always right and there was nothing he could do for us without a receipt. No food No money back. Then after throwing insults and stating " I don't care" "this is the only job I could get" then laughing at me and pointing at me to the staffs delight (they were laughing as well). He found the food and when I asked for the order to be remade because it was cold, he said "no, I refuse you service". I didn't get my drink either. I ordered quarter pounder with cheese, ketchup only, 2 plain cheeseburgers with fries and salt and ketchup packets. I am furious with this experience and will expect a full refund WITH apologies ( which he refused to do when asked) George Glatz manager. Mc Donald's 36390 Euclid Ohio Located in Willow Plaza Threw away over 20 dollars tonite. I hate Mc Donald's. I expect a speedy response. Plus this manager clearly does not want to work for your company as he stated it several times it was the only job he could get. You may send my refund here: Greg Sanders 38740 Johnnycake ridge Willoughby. Ohio 44094 440 339 6468 Today is 03/09/24 8:29 pm