| 
                                            Shipping & Delivery
                                         | |
|---|---|
| 
                                            Delivery Methods                                         | 
                                                Courier, Own Driver                                             | 
| 
                                            On-time Delivery                                         | 
                                                                                                    Greater than
                                                                                                41%
                                             | 
| 
                                            Accurate And Undamaged Orders                                         | 
                                                                                                    Greater than
                                                                                                76%
                                             | 
| 
                                          Customer Service
                                       | |
| 
                                            Communication Channels                                         | 
                                                Telephone, Email, Live Chat                                             | 
 
                