On advertising MB of faulty perfume bottle, one of 4 bottles I currently have, providing a vast array of images, specifics of product proof of purchase…a vast number of times, I was argued with by Jody, with passive aggressive hostile comments. The evidence was in black and white, and provided numerous times, and if anyone else has reviewed the facts could very easily see that…argued endlessly instead of holding her hands up and admitting fault for the product and the horrific customer care…and admitted that yes we had all we had asked for and much more besides, but her ego wouldn’t allow her to… Has destroyed customer relations for good after decades and thousands of pounds spent my me, over a £30 bottle of perfume. Customer care is shocking at MB the incompetence is at an all time high and the obtuseness is out there with the best…Mark Johnson needs to wake up to the fact this is how business fail, as American journals ironically say, customer care is the only thing that keeps the consumer coming back…HORRIFIC and DISTRESSING customer care