Molton Brown Reviews

Name: Molton Brown
Rating: 3.73

3.7 Rating 33 Reviews

67 %

of reviewers recommend Molton Brown

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3.7

Based on 33 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

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“I ordered about £300 of products from Molton Brown and emailed customer service 3 times, each email was ignored. They did send me a review request in which I explained they had not responded to any of my emails - rather than actually get back to me, they just replied to say the review did not comply with their guidelines. And of course did not publish the review. Very dishonest to censor polite feedback. If you can't take criticism, don't ask for reviews and if you have a "customer service" email address then jolly well reply to your customers. Nice products, awful service.”

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Posted 11 months ago

“Please beware if you purchase from Molton Brown.com in US. They still shipped out products after you contact them to cancel. And once you received items, it is not free return. Their products are over priced for their value.”

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Posted 11 months ago

“Took money from my account 3 times for the same purchase, so far no refund received. This order was placed on 25 October and I was informed by Molton Brown on 6 November that there had been a glitch and multiple amounts had been taken but also that I shouldn’t worry the money would be back in my account in 5-7 days. It’s now 16 November and I’m still waiting for the return of my £495. I have now had to place the matter in the hands of my credit card company to retrieve what was fraudulently taken. AVOID this company. Your money isn’t safe with them. I’m not the only customer that this has happened to, check out Trust Pilot and see for yourself.”

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Posted 1 year ago

“Stole £140 from my Bank Account without my knowledge. They are still to put it back 3 days later!!! NEVER AGAIN!”

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Posted 1 year ago

“Terrible company explaining the pump on fiery pink pepper of 500ml is not usable it pumps one pump then you have to wait to release its so stiff actually causes me pain they said another pump will be issued clearly this will make no difference as obviously its a manufacturing fault I've bought cheap brands which are easier to use maybe spend more on your product working than the anasthetics of it”

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Posted 2 years ago

“Thank you to the staff Molton Brown Bath. Our experience in your store was excellent.”

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Posted 3 years ago

“On advertising MB of faulty perfume bottle, one of 4 bottles I currently have, providing a vast array of images, specifics of product proof of purchase…a vast number of times, I was argued with by Jody, with passive aggressive hostile comments. The evidence was in black and white, and provided numerous times, and if anyone else has reviewed the facts could very easily see that…argued endlessly instead of holding her hands up and admitting fault for the product and the horrific customer care…and admitted that yes we had all we had asked for and much more besides, but her ego wouldn’t allow her to… Has destroyed customer relations for good after decades and thousands of pounds spent my me, over a £30 bottle of perfume. Customer care is shocking at MB the incompetence is at an all time high and the obtuseness is out there with the best…Mark Johnson needs to wake up to the fact this is how business fail, as American journals ironically say, customer care is the only thing that keeps the consumer coming back…HORRIFIC and DISTRESSING customer care”

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Posted 3 years ago

“This company never ever replies by phone or email...”

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Posted 3 years ago

“I'm trying to reach your 'wholesale dept' since first March by email and phone...this doesn't create confidence in your product and having read the other reviews it seems that potential customers are having a similar experience...maybe someone could call me...Azim Jaffer - 0208 441 3477”

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Posted 3 years ago

“Absolutely atrocious company. Under no circumstances should you buy direct from them! We ordered some items (#382589363) on 5/22. On 6/2 they took the money from the account and said the items were shipped and would arrive in 5 days. A week later, the items were nowhere to be seen. We called them and they told us some ridicious excuse about natural disasters on a UPS center near us (in SoCal) and that the items were delayed. So we called UPS and they said the real reason was the the items were damaged and would be returned to the sender. Called them again another week later and they said they would refund us. On 6/13 I sent them an email to complain and ask what happened and received no response. We called them again a couple of weeks later (as refunds can take 10 days) and they said they were still processing the refund. We called them again about 3-4 days ago and said they were still processing. Today is 7/21. Not only are they a shitty company who doesn't communicate delivery issues leaving you waiting but they have also kept our money for nearly two months and without any indication of intent that they will refund us. So today I called my bank and disputed the charge. DO NOT BUY FROM THIS COMPANY. IT WILL BE YOUR WORST ONLINE PURCHASING EXPERIENCE EVER!”

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Posted 4 years ago

“Items arrived promptly and as described. However, items not packaged very well and were not gift wrapped as requested.”

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Posted 4 years ago

“I recently purchased online a Molton & Brown gift set. When it arrived I was blown away by the quality presentation box and packaging. If you are looking for gift sets this Christmas. I would highly recommend.”

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Posted 5 years ago

“order was placed 11 days ago with a 3-5 day delivery promise and still not received goods. Customer services cannot be reached by telephone and a 3-5 day email delivery reply time. Very disappointing”

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Posted 5 years ago

“Order placed on the 9th December, now 20th December still not received, contacted their customer service twice now, no response at all very poor service, asked for a refund cannot even get that, will be taking the matter further. If I could give no stars I would disgraceful Company and even more disgraceful customer service”

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Posted 5 years ago

“Love the MB products and my most recent order arrived beautifully boxed and wrapped. Excellent customer service when I rang to enquire about my order too!”

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Posted 6 years ago

“Excellent communication and delivery service. Very nice products too.”

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Posted 6 years ago

“Excellent service, always good quality, look forward to using the products over the festive season.”

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Posted 6 years ago

“I purchased a travel set from Molton Brown. The website was informative, good to look at and easy to use, the order was placed quickly and simply. The item arrived on time and the quality of it is beautiful. I had it sent as a 'gift' as it is a birthday present. The packaging was perfect. I would definitely recommend and I will certainly be using again.”

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Posted 6 years ago

“Great selection and great genuine price reductions in the sale. Really easy to follow order procedure and their website is very clear too. Good descriptions of all their products”

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Posted 6 years ago

“Their products are excellent quality and the delivery was fast.”

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Posted 6 years ago

Molton Brown is rated 3.7 based on 33 reviews