I would give them zero stars if I could! I sent an order in May with the wrong suburb on it. They said to wait til it was shipped back to them and then they could ship it back to me. It is now OCTOBER! They refuse to offer me a refund. The package is never coming! It's been MONTHS! They just want your money. Most decent companies would apologise and give me my money back! Pretty poor form considering it was a BIRTHDAY present. They avoid the issue and have very poor customer service and keep giving me the same line 'hope this clears up any confusion'. How condescending...I'm not confused, I just want a refund!