I purchased an item yesterday. Due to the fitting room being unavailable at the time, I wasn't able to try the item on. On returning home, I found the item did not fit. I have just tried to exchange it in store today. Apparently, the policy has now changed. I could not receive a refund, or credit. I tried to find something else in store without success. My options are now to buy something for the sake of buying it, or hold onto the item for 28 days in the hope I'll see something else to purchase. Shocking policy!
2 years ago
New Look has a
4.2
average rating
from
515
reviews
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