New Look Reviews

Name: New Look
Rating: 4.18

4.2 Rating 520 Reviews

83 %

of reviewers recommend New Look

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Metrics

4.2

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so annoyed. When I try to write a review, this page disappears after having written a paragraph. Its has done so several times, so that I've had to write it again & again. What's wrong with this system??????”

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Posted 4 days ago

“My husband bought me a top for Christmas, I was taken to hospital during Christmas and he was Ill too. When I tried the top on, still in hospital, there was a very small hole in in it. My husband tried to sort a return but, it wouldn’t work on line and kept saying the return had been dealt with! We still had the top. I rang a store, they were no help at all. I waited for 30 mins to chat online, and was told time was out. So then she asked for photos, so my husband had to look for the flaw. By the time he’d taken the photo, my chat had ended. So I’m stuck with a faulty top I can’t wear in case the hole gets bigger! I’ve always bought from new look and for other members of my familybut, not any more!,,”

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Posted 1 week ago

“I went into Bridlington, New Look, Friday 13th December, & was greeted by a lovely young lady, called Izzy, who went above & beyond to help me find what I wanted & buy some last minute gifts, Thank you Izzy, I will certainly be back, great customer service.”

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Posted 1 month ago

“I got scammed by new look store. I received refund of only 2 time for 2 dress which is 23 £ and didn’t got refund for blazer of 48£”

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Posted 2 months ago

“I like new look”

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Posted 3 months ago

“I brought a jacket from your store in chelmsford essex. When I was about to wear it a couple of weeks later, found out the metal security tag was left on! Unfortunately I work long hours, not local to the store so it took me a while to take back to store When I got to the counter as I didn't receive an email receipt like I normally do I didn't realise that a mistake that the cashier on the previous purchase was going to cause me such humiliation in store! When I got to the counter the cashier said she couldn't find my purchase on the computer, I wasn't going to be getting the item back! So basically she was saying I stole it UNLESS, I could prove it was brought! I don't do online banking, I had to call up my husband who was on his way to an appointment to come into store to prove it was purchased! If I'd stolen it don't think I'd be highlighting this by returning it to store would I? It WASN'T my fault the tag was left on. She didn't apologise for accusing me of theft nor did she apologise for the scene she was causing in store! I HAVE NEVER BEEN SO EMBARRASSED in all my life by this cashier!”

Helpful Report

Posted 5 months ago

“Tried to order on line, said my email address wasn't my email address 🙃 Tried to join as new customer, sent me to home page. Tried several times, same response. Tried online chat didn't understand 'I need to checkout and pay' Tried once again, only option put in complaint How does this company make money”

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Posted 6 months ago

“Enfield New Look / thku Zoe for all your help today, as always helpful staff Thank you”

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Posted 8 months ago

“New look customer service has seriously gone down hill! A paperless receipt is useless to anyone who does not use the Internet & there are plenty of people who don't or can't!. Also, the no returns or exchange policy for goods bought without a receipt is unfair. I won't be rushing back to shop there!”

Helpful Report

Posted 9 months ago

“not happy at all when i ordered my jewellery it was all broke every single part off it i was not happy at all and when i wanted to get a refund hey said no 1 start very angry and upset!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.”

Helpful Report

Posted 10 months ago

“Just purchased some jewellery and a bag but when I opened it the jewellery was broken and there was no bag but newlook have still charged me for the missing bag very disappointing will be taking my business elsewhere from now on”

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Posted 10 months ago

“Friendly service and great deals in the sale and out”

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Posted 1 year ago

“Sold my daughter a gift card that doesnt work and when she complained they BLOCKED HER!!!”

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Posted 1 year ago

“Extremely rude member of staff short blonde girl kept saying she was a manager and could do what she wanted.”

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Posted 1 year ago

“Thank you new look for my new order everything is fantastic, I'm one happy customer 😀 thanks again 😀”

Helpful Report

Posted 1 year ago

“Excellent customer service and very efficient. Wonderful staff.”

Helpful Report

Posted 2 years ago

“Myself and my wife arrived after 5pm last Sunday and they was approaching us straight away asking us to leave as they was closing when they should of been open to 5.30pm, guess they hate their jobs that much that they cannot wait to go home so rush customers out 15 minutes before closing. I'd sent feedback to the directors office as it's the busiest time of the year so why close early and the manager in the arndale branch just lied about them politely reminding people it closed at 5.30 when in reality the shutters were half way down on the front and they was kicking people out at 5.15 saying they was closing so shame the directors office couldn't of just viewed the CCTV to see they are employing dishonest managers who treat customers poorly Offered a £25 voucher from them but told them to just put it towards staff training as they do not value customers as see them as a inconvenience if they arrive after 5 then hassle them back out of the shop”

Helpful Report

Posted 2 years ago

“New Look should be ashamed of themselves! Emailed saying was out of stock, but still in stock online and available to order…but back to full price as the sale had ended!! Rest of order a week late!! Unable to get responses on WhatsApp as robots, live chat I tried twice and both times kicked me out after waiting 45 minutes both times, no telephone number and 5-10 working day reply time for emails - disgusting service. Be careful!!”

Helpful Report

Posted 2 years ago

“I bought a jacket last wkend on the black fri sale . Loved it , but today 1 wk late after blk friday they had them further reduced which for me means.....**** steer clear of new look black friday deals as they will be further reduced after ***#annoying but just to let people know !!!!”

Helpful Report

Posted 2 years ago

“Visited Bradford Store in Kirkgate on Monday 17 October 2022. Got a lovely Jacket and blouse reduced from £55.98 to £30. Great quality, look lovely and are machine washable. Blouse was £11 and it looks like a designer, expensive one. Your survey was emailed to me but it’s not working. Please enter me in the £200 prize draw would love some more New Look clothes. I have attached photos. Always loved NL right now with austerity it is an affordable way to look fantastic. My sister in law worked in the Skipton branch for about 15 years. Photos attached. I am size 8 to 10 and would love to try out and review clothes for you. Especially love my new buys and the Hallie leather look black jeans I bought last year (size 8). Alison”

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Posted 2 years ago

New Look is rated 4.2 based on 520 reviews