Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

New Look Reviews

4.2 Rating 514 Reviews

83 %

of reviewers recommend New Look

Company Reviews

4.2

Based on 514 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how New Look made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

New Look 1 star review on 10th November 2023

New Look 5 star review on 19th October 2022

New Look 5 star review on 19th October 2022

New Look 1 star review on 7th April 2022

New Look 5 star review on 17th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never seen such poor clothing choices for curvy women. Half of the stuff is polyester, any t-shirt has sleeves cut way high which is extremely unflattering, nearly all jeans are 'skinny' and sorry but skinny does nothing for curvy shapes, tops are cut too short, or look like they are made from your grans curtains, and no curvy girl seriously should wear ruffles (in any shape or form)”

Posted 3 years ago

“If you like cheap clothing that is made in 3rd world factories, lasts about 5 minutes and you don't care about the planet, then this store is right up your street.”

Posted 4 years ago

“Sent the wrong sized jeans on multiple orders. Despite correct sizing shown on all recipets. Really annoying as cannot go into shop to rectify and no point continuing to order as i doubt they will ever manage to send the right ones!”

Posted 3 years ago

“Very very very bad customer service 😡😡”

Posted 3 years ago

“I'm furious I brought a pair of women's boots on Saturday the assistant didn't put them in my carrier bag , he left the Boots On the till opposite.I I went in today to collect my boots and they had to check the camera even though I had my receipt and is paid so the Boots should have been left aside . My boots were not there so I had to have a refund as they couldn't order more and nothing about the inconvenience the customer service was terrible . The thing I don't understand was I had paid and they were aware so the purchase should have been left aside not out back on the shop floor as I was told and at no point did I receive a apology or any kind of compensation for my kids not good customer service . I had also called the store Saturday to inform them that they hadn't packed the Boots and the girl said they would here there if I come in in the week as long as I had a receipt and it showed on the camera that I had purchased the items . I've always shopped at New Look it's a shame on the brand name when you pay for something and it disappears”

Posted 4 years ago

“One man tried to abuse me and forced me into a dressing room he also kicked me out of the store and lied about being the security manager”

Posted 4 years ago

“Excellent service at Teesside park”

Posted 5 years ago

“Breach of return policy and terrible customer service I tried to return 2 new items, at the Portishead Branch Wednesday 18 May 2022 in the afternoon, that had not been worn and complied with the return policy, and was told that I couldn't get a refund, which is a clear breach of consumer regulations. The manager there wasn't helpful at all and very dismissive. Will not shop there or Newlook again and will advise friends and family to stay away from this shop and Newlook in general for their shady selling tactics and unclear return policies which they seem to arbitrarily change when they want. Terrible service.”

Posted 1 year ago

“I ordered some items from new look on November 2021 and they didn’t arrive. I waited for a month a half an decided to cancel my order as they were Christmas gifts that clearly wouldn’t arrive on time or at all. They proceeded to do the refund and all good. I decided to give it another go and do an order for march 2022 but it’s been a month and nothing has arrived either. I proceeded to contact new look through WhatsApp and I got the refund but a horrible response saying they aren’t able to provide a tracking number and that next time it’s at “my own risk” to order for things… Quite frankly I’ve never had issues with my order as they’ve always come through and I genuinely love their clothes. Now, I’m giving a response that if my package doesn’t arrive is my problem alluding I’m just asking for refunds for fun. Honestly, very disappointed for their customer service and overall delivery. I’m never ordering from here again and would t recommend it to anyone either since they just won’t take responsibility for their lack of tracking system. Such a shame.”

New Look 1 star review on 7th April 2022

Posted 2 years ago

“I spent ages chasing my tail for a discount code which i never thought excited.. Them system refused to let me purchase a.sale item when the last one was in my basket so i lost it, the shop itself is 👌.. their internet stores/shopping experience has some what to be desired. Thanks🤣”

Posted 2 years ago

“Basildon branch. Appalling attitude by all staff including manager. Slow and unfriendly service”

Posted 2 years ago

“I went to Arnison Centre, Durham for a dress I had seen on line. I showed the girl a picture of it, unfortunately it wasn't in stock but the girl looked to see which store had stock she rang them to confirm they had the dress and asked them to put it to one side. I then drove to the Team Valley and got the dress. I am delighted. The staff at both branches were lovely and so helpful. Lovely girls. STARS 🌟🌟OF THE WEEK, BOTH OF THEM”

New Look 5 star review on 17th March 2022

Posted 2 years ago

“Wrong size coat delivered have done all I've been asked to do, still no satisfaction, totally shocking customer experience, and they say they have messaged me privately after I left a review on trust pilot they haven't”

Posted 3 years ago

“Aucune communication. Zéro. J’ai passé ma commande il y a 3 semaines et ne l’ai toujours pas reçue alors que cela aurait dû être le cas 5 jours ouvrés après le passage de la commande. Pas d’infos de suivi, d’après la Poste ils attendent toujours que le colis leur soit transmis par l’expéditeur. Est-ce vrai, ou est-ce un problème de scanning à la Poste? Qui sait... Des retards peuvent arriver, soit. Travaillant moi-même au service client d’une marque internationale, je côtoie tous les jours 3-4 transporteurs différents donc je connais bien le problème, c’est clair. Mais outre le manque de communication du transporteur, celui de New Look est vraiment inacceptable. J’ai envoyé plusieurs e-mails, j’ai aussi tenté Twitter, mais dans les deux cas je ne reçois depuis deux semaines que des réponses automatiques me disant que ma demande serait bientôt traitée, qu’ils sont très occupés. Donc je poireaute. Des jours et des jours, sans colis, sans nouvelles de personne, que dalle. Impossible de trouver un numéro de téléphone pour les contacter directement, bien sûr... Je perds mon temps à essayer de trouver des nouvelles idées pour ENFIN avoir une réponse d’un humain avec plus d’informations sur la livraison de ma commande, sans succès. Vu le prix des articles (et des frais de port!!!), on s’attend quand même à un meilleur service. Sachant que c’est mon métier, pour que j’en arrive à perdre patience avec un service client et à leur laisser des avis négatifs publics, c’est qu’il y a un GROS problème parce que j’ai du coup beaucoup de respect et de patience pour les gens pratiquant cette profession. Ca m’attriste un peu de faire ça, c’est d’ailleurs la première fois de ma vie que j’en arrive là, mais à un moment faut arrêter. C’est vraiment inconcevable de laisser les gens comme ça sans nouvelles pendant aussi longtemps. C’est une honte – faites votre boulot svp! Commande HY319397711. Merci de faire le nécessaire.”

Posted 3 years ago

“Very bad customer service!”

Posted 3 years ago

“Before the third UK lockdown, I had ordered multiple items of clothing from the New Look website. This is the first time I have ordered from their online store, so I was hoping for a good experience. When I had already selected and paid for the items, waiting for it to be ready to collect, the lockdown was put into place. After a bit, I decided I should just get a refund for my order instead of waiting for months just for some clothes. I emailed New Look, only to never receive a reply. I ended up emailing them again after waiting. I never got a response to that email either. I searched online for a customer service line, only to find that they didn’t even have one. But I did find that they had a number I could message. So of course, I messaged them, explaining the situation. All I got was the automatic response. After a long period of waiting, I never ended up getting an actual response back. I then emailed them a third time. I have yet to receive a reply.”

Posted 3 years ago

“Brilliant service in kingswood Bristol store sales advisor Caitlyn & store manager carol fantastic, nothing was to much trouble for either of them altogether a great shopping experience 👍👍”

Posted 3 years ago

“New look is my one of favourite shop....just perfect....their quality of products are superb. Regards www.leatherhive.com”

Posted 4 years ago

“Men's section been closed down and replaced by even more women's clothes lol I was told by the staff to order online and return the item in store if it didnt fit or something, really? I'd only clothes or shoes online if i know they fit me.”

Posted 4 years ago

“Placed an online order selected next day delivery, but went through as standard delivery meaning I do not have my items for the day I wanted. They are refusing to help me and saying that if the website froze it was not their fault and/or I didn’t select next day. Obviously I am not stupid and I know what option I chose. This is appalling based on the amount I shop at new look”

Posted 4 years ago

«
1
2
»

New Look is rated 4.2 based on 514 reviews