New Look Reviews

Name: New Look
Rating: 4.19

4.2 Rating 514 Reviews

83 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 514 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how New Look made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

New Look 1 star review on 10th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I SENT SHOES BACK TO THEM ON THE 22ND OF MARCH THIS IS NOW 20TH APRIL AND I DONT HAVE MY REFUND I CANT SPEAK TO ANYONE NEVER AGAIN I WILL DEAL WITH THEM .HAS ANYONE GOT A PHONE NO SO I CAN PHONE TO FIND OUT WHERE MY REFUND IS .”

Helpful Report

Posted 2 years ago

“I've just come home from New Look Trostre. LLANELLI branch. What a lovely shopping experience I had. The staff were amazing & helped me choose gifts for my granddaughter. Thank you so much.”

Helpful Report

Posted 2 years ago

“Well, is an expensive Primark. The order was easy, and the shipping was really fast. The clothes quality are not the best, and one of the dress i ve got, is looks awful, and bigger than the size said. The print is bigger in the dress than in real. And is itchy to wear. Lickily i bought it in a sale, so i not cost too mutch.”

Helpful Report

Posted 3 years ago

“Very good shop and good quality clothes. Set out very well and easy to find what you are looking for. To make it better, could sell tall jeans and clothes in the shop instead of just online.”

Helpful Report

Posted 5 years ago

“My daughter ordered an item off the website which arrived very quickly and she is happy over the moon with the quality. I would recommend ordering from new look online.”

Helpful Report

Posted 5 years ago

“Good quality products for a cheaper price. Well worth the money I spent.”

Helpful Report

Posted 5 years ago

“Delivery was fairly quick however the exchange process could be a big simpler and quicker. Staff at store aren't too keen on exchanging online orders in store...”

Helpful Report

Posted 5 years ago

“Excellent service at Teesside park”

Helpful Report

Posted 5 years ago

“I ordered a few items from here the other day. Everything came the next day and it was all in good condition.”

Helpful Report

Posted 5 years ago

“Buy from here regularly and I'm always pleased with the service I receive.”

Helpful Report

Posted 5 years ago

“Lots of choice”

Helpful Report

Posted 5 years ago

“Great customer service always willing to help fantastic friendly attitude”

Helpful Report

Posted 5 years ago

“Good quality with a wide range of products. Easy ordering and prompt delivery. Good value”

Helpful Report

Posted 5 years ago

“Fast delivery, reasonable price, lovely warm coat.”

Helpful Report

Posted 5 years ago

“Order purchased very quick response and delivered to nominated store within 2 Days”

Helpful Report

Posted 5 years ago

“They sell reasonably priced clothes, always seem to have something new in, such a shame they bring the same designs out each year but with minor adjustments.”

Helpful Report

Posted 5 years ago

“They always have sales on and the prices are affordable. The shoes are stylish and reasonally priced for all occassions and clothes for all types of woman”

Helpful Report

Posted 5 years ago

“Ordered trousers for my daughter online. Easy ordering system and quick delivery (2 days) into our local branch for collection. Have used New Look before and never any problems.”

Helpful Report

Posted 5 years ago

“They have really cool clothes, the staff are very nice, no bad experienceses!”

Helpful Report

Posted 5 years ago

“Ordered 2 pairs of shoes...arrived on time as expected and in good condition. Only negative...it did take 3 working days. Other places are quicker”

Helpful Report

Posted 5 years ago

New Look is rated 4.2 based on 514 reviews