New Look Reviews

Name: New Look
Rating: 4.19

4.2 Rating 515 Reviews

83 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 515 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how New Look made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

New Look 1 star review on 10th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality clothes brought exceeded my expectation. Huge range of styles at a good price, the quality of the clothing items was good.”

Helpful Report

Posted 6 years ago

“By holding my sale items for me as I rummaged through the sale rack for more items”

Helpful Report

Posted 6 years ago

“Quick delivery and returns”

Helpful Report

Posted 6 years ago

“Great selection easy displayand good quality for price”

Helpful Report

Posted 6 years ago

“I brought 2 dresses online. When they arrived they did not fit properly. I returned them to the slough branch. They were very helpful and gave me a gift card, as could not give me the money. The service was great but I am just a bit upset that I lost the delivery charges on both deliveries”

Helpful Report

Posted 6 years ago

“They have a clear and easy web site and very good sales lines. They also offer a one time delivery payment of £10 which gives you a year of deliveries free.”

Helpful Report

Posted 6 years ago

“Good service”

Helpful Report

Posted 6 years ago

“workers are always happy to help”

Helpful Report

Posted 6 years ago

“Always willing to help and refer to something similar when item is not availiable.. . Easy to use website since updated”

Helpful Report

Posted 6 years ago

“Quality style and price”

Helpful Report

Posted 6 years ago

“Accurate sizes, competitive prices”

Helpful Report

Posted 6 years ago

“Delivery was fine but the product wasn't what it looked like the size didn't feel it was the size”

Helpful Report

Posted 6 years ago

“nice staff”

Helpful Report

Posted 6 years ago

“Good clothing”

Helpful Report

Posted 6 years ago

“The clothes I brought were to my satisfaction and were good qaulity and fair priced”

Helpful Report

Posted 6 years ago

“I got what I ordered”

Helpful Report

Posted 6 years ago

“They were quick and easy to buy from, always have some form of sale or discount applied - which makes makes parting with money a lot easier. Unfortunately, I didn't really like many of the clothes and so had to return them. My review is based on this return which went really well. I have had no issues, just returned (free), received a confirmation email as soon as they had the returns and the refund was issued within 10days. I thought this was a really reliable service and definitely put me at ease.”

Helpful Report

Posted 6 years ago

“I the fact that they gave me text and email updates on what was happening with my package and the fact that the package/s mostly got here on time. In addition to this, the clothes that arrived were of high quality and securely packaged. Good prices.”

Helpful Report

Posted 6 years ago

“Very pleasant staff & everything is easy to find”

Helpful Report

Posted 6 years ago

“The customer service was very polite and helpful they helped me find what I needed to online”

Helpful Report

Posted 6 years ago

New Look is rated 4.2 based on 515 reviews