New Look Reviews

Name: New Look
Rating: 4.19

4.2 Rating 515 Reviews

83 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.2

Based on 515 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 10th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“free delivery to local store”

Helpful Report

Posted 5 years ago

“Purchased a new evening suit. The trousers were too long but M&S offered to take them up for a reasonable price of £8.”

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Posted 5 years ago

“Bought shoes & clothes online delivery was quick and all things in good condition well packed.”

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Posted 6 years ago

“always deliver on time. no problem to return things if not suitable”

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Posted 6 years ago

“The online shop is easy and quick. I found just what I was looking for and it's a lovely buy - parcel delivered speedily with no hastle. Great!”

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Posted 6 years ago

“The staff were so nice and helpful, i love their clothes!”

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Posted 6 years ago

“They have a good range of products and very freindly staff”

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Posted 6 years ago

“Good range of sizes and got bargains in the sale”

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Posted 6 years ago

“I have a store card and they are always brilliant and friendly on the phone. Refreshing to see such lovely customer service”

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Posted 6 years ago

“Prompt delivery no quibble returns. Deffo value for money.”

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Posted 6 years ago

“Good quality product, however not exactly as the pictured showed. Very good price however the cost of delivery seems a bit high. Otherwise very pleased, and delivery was faster than expected”

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Posted 6 years ago

“Helpful staff. Good exchange policy”

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Posted 6 years ago

“Delivery is always fast and good quality products, plenty of choice also they cater for petites which is handy for me”

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Posted 6 years ago

“Good overall. Free shipping over certain amount.”

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Posted 6 years ago

“I always get trendy and affordable female shoes there”

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Posted 6 years ago

“Very fast delivery to the shop ready for collection. They never sent a text message as requested during the checkout process, which I could have done with as I was already in the shopping centre, as it happened I had to return the next day to collect. Other than that everything was great and the store staff were great when collecting.”

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Posted 6 years ago

“They have a wide variety of styles available!”

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Posted 6 years ago

“Good service nice clothes and good customer service”

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Posted 6 years ago

“The lady who served me was very nice and made conversation with me about my item which was a dress I needed for a party. I felt like she was genuinely interested and that definitely made me feel happy :)”