New Look Reviews

Name: New Look
Rating: 4.12

4.1 Rating 531 Reviews

81 %

of reviewers recommend New Look

Company Reviews

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Metrics

4.1

Based on 531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly service and great deals in the sale and out”

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Posted 1 year ago

“Sold my daughter a gift card that doesnt work and when she complained they BLOCKED HER!!!”

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Posted 2 years ago

“Extremely rude member of staff short blonde girl kept saying she was a manager and could do what she wanted.”

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Posted 2 years ago

“Thank you new look for my new order everything is fantastic, I'm one happy customer 😀 thanks again 😀”

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Posted 2 years ago

“Excellent customer service and very efficient. Wonderful staff.”

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Posted 2 years ago

“Myself and my wife arrived after 5pm last Sunday and they was approaching us straight away asking us to leave as they was closing when they should of been open to 5.30pm, guess they hate their jobs that much that they cannot wait to go home so rush customers out 15 minutes before closing. I'd sent feedback to the directors office as it's the busiest time of the year so why close early and the manager in the arndale branch just lied about them politely reminding people it closed at 5.30 when in reality the shutters were half way down on the front and they was kicking people out at 5.15 saying they was closing so shame the directors office couldn't of just viewed the CCTV to see they are employing dishonest managers who treat customers poorly Offered a £25 voucher from them but told them to just put it towards staff training as they do not value customers as see them as a inconvenience if they arrive after 5 then hassle them back out of the shop”

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Posted 2 years ago

“New Look should be ashamed of themselves! Emailed saying was out of stock, but still in stock online and available to order…but back to full price as the sale had ended!! Rest of order a week late!! Unable to get responses on WhatsApp as robots, live chat I tried twice and both times kicked me out after waiting 45 minutes both times, no telephone number and 5-10 working day reply time for emails - disgusting service. Be careful!!”

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Posted 2 years ago

“I bought a jacket last wkend on the black fri sale . Loved it , but today 1 wk late after blk friday they had them further reduced which for me means.....**** steer clear of new look black friday deals as they will be further reduced after ***#annoying but just to let people know !!!!”

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Posted 3 years ago

“Visited Bradford Store in Kirkgate on Monday 17 October 2022. Got a lovely Jacket and blouse reduced from £55.98 to £30. Great quality, look lovely and are machine washable. Blouse was £11 and it looks like a designer, expensive one. Your survey was emailed to me but it’s not working. Please enter me in the £200 prize draw would love some more New Look clothes. I have attached photos. Always loved NL right now with austerity it is an affordable way to look fantastic. My sister in law worked in the Skipton branch for about 15 years. Photos attached. I am size 8 to 10 and would love to try out and review clothes for you. Especially love my new buys and the Hallie leather look black jeans I bought last year (size 8). Alison”

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Posted 3 years ago

“I bought an umbrella and it broke within 3 days and the refused to collect it even though I had the receipt to return it. What a bad shop to buy something from, bad qualities”

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Posted 3 years ago

“Brought the new white boucle' utility blazer was very pleased with the quality & fit so had to order all the other colours Green, turquoise & black, they would go with any outfit. Delivery fast & efficient service.”

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Posted 3 years ago

“Quality of shoes very very bad”

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Posted 3 years ago

“Very good quality and attention to detail ,I bought 3 pair shoes and 3 belts ,all really nice .Bought online and very impressed with the packaging of items”

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Posted 3 years ago

“Wow what a fantastic experience I have just had in the Derbian, Derby Centre at the New Look, Inaaya served me and what a pleasent and lovely girl she is. A credit to New Look, fast, efficient and so nice with it. I had a dress to order and three returns. Thankyou for helping me. Jenny”

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Posted 3 years ago

“I purchased a blouse in April that I had to return. The color was nice but the quality was not worth the price. Unfortunately I returned the item which cost me an additional $17. and change to send back to China. I sent the item back in May with confirmation that it was returned. I emailed the seller and they did respond stating they had not received the items and they would be researching it for me. Well, two months later I keep getting the same response and as of today July 27, 2022 I have not received a refund!!! This has been the worst customer service return/refund process I have ever experienced and I will NEVER order nor purchase anything from this company or seller again!”

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Posted 3 years ago

“Great service from Manyong in the metrocentre who helped me find a top which fitted my requirements. Lovely girl.”

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Posted 3 years ago

“Ordered an item to be collected at crystal peaks store Sheffield. Had to pick a date and time to pick it up, ridiculous. Went to pick it up and was told because I couldn't find my order number on my phone the assistant told me I couldn't get it has she needed the order. Went back 2 days later with order number where the assistant just asked me my name and didn't need order number. Why couldn't the first assistant do that. Ordered a medium but would fit an xxl size lady so disappointed with the service.”

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Posted 3 years ago

“Bought two shirred midi dresses last week, one red and the other white with black spots on it… I’m large chested so for me it’s not easy to find a good fit.. These I have to say are lovely and would highly recommend for anyone to buy them”

Helpful Report

Posted 3 years ago

“Breach of return policy and terrible customer service I tried to return 2 new items, at the Portishead Branch Wednesday 18 May 2022 in the afternoon, that had not been worn and complied with the return policy, and was told that I couldn't get a refund, which is a clear breach of consumer regulations. The manager there wasn't helpful at all and very dismissive. Will not shop there or Newlook again and will advise friends and family to stay away from this shop and Newlook in general for their shady selling tactics and unclear return policies which they seem to arbitrarily change when they want. Terrible service.”

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Posted 3 years ago

“I SENT SHOES BACK TO THEM ON THE 22ND OF MARCH THIS IS NOW 20TH APRIL AND I DONT HAVE MY REFUND I CANT SPEAK TO ANYONE NEVER AGAIN I WILL DEAL WITH THEM .HAS ANYONE GOT A PHONE NO SO I CAN PHONE TO FIND OUT WHERE MY REFUND IS .”

Helpful Report

Posted 3 years ago

New Look is rated 4.1 based on 531 reviews