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New Look Reviews

4.2 Rating 514 Reviews

83 %

of reviewers recommend New Look

Company Reviews

4.2

Based on 514 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 10th November 2023

New Look 5 star review on 19th October 2022

New Look 5 star review on 19th October 2022

New Look 1 star review on 7th April 2022

New Look 5 star review on 17th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two shirred midi dresses last week, one red and the other white with black spots on it… I’m large chested so for me it’s not easy to find a good fit.. These I have to say are lovely and would highly recommend for anyone to buy them”

Posted 1 year ago

“Breach of return policy and terrible customer service I tried to return 2 new items, at the Portishead Branch Wednesday 18 May 2022 in the afternoon, that had not been worn and complied with the return policy, and was told that I couldn't get a refund, which is a clear breach of consumer regulations. The manager there wasn't helpful at all and very dismissive. Will not shop there or Newlook again and will advise friends and family to stay away from this shop and Newlook in general for their shady selling tactics and unclear return policies which they seem to arbitrarily change when they want. Terrible service.”

Posted 1 year ago

“I SENT SHOES BACK TO THEM ON THE 22ND OF MARCH THIS IS NOW 20TH APRIL AND I DONT HAVE MY REFUND I CANT SPEAK TO ANYONE NEVER AGAIN I WILL DEAL WITH THEM .HAS ANYONE GOT A PHONE NO SO I CAN PHONE TO FIND OUT WHERE MY REFUND IS .”

Posted 2 years ago

“I purchased an item yesterday. Due to the fitting room being unavailable at the time, I wasn't able to try the item on. On returning home, I found the item did not fit. I have just tried to exchange it in store today. Apparently, the policy has now changed. I could not receive a refund, or credit. I tried to find something else in store without success. My options are now to buy something for the sake of buying it, or hold onto the item for 28 days in the hope I'll see something else to purchase. Shocking policy!”

Posted 2 years ago

“I ordered some items from new look on November 2021 and they didn’t arrive. I waited for a month a half an decided to cancel my order as they were Christmas gifts that clearly wouldn’t arrive on time or at all. They proceeded to do the refund and all good. I decided to give it another go and do an order for march 2022 but it’s been a month and nothing has arrived either. I proceeded to contact new look through WhatsApp and I got the refund but a horrible response saying they aren’t able to provide a tracking number and that next time it’s at “my own risk” to order for things… Quite frankly I’ve never had issues with my order as they’ve always come through and I genuinely love their clothes. Now, I’m giving a response that if my package doesn’t arrive is my problem alluding I’m just asking for refunds for fun. Honestly, very disappointed for their customer service and overall delivery. I’m never ordering from here again and would t recommend it to anyone either since they just won’t take responsibility for their lack of tracking system. Such a shame.”

New Look 1 star review on 7th April 2022

Posted 2 years ago

“I spent ages chasing my tail for a discount code which i never thought excited.. Them system refused to let me purchase a.sale item when the last one was in my basket so i lost it, the shop itself is 👌.. their internet stores/shopping experience has some what to be desired. Thanks🤣”

Posted 2 years ago

“Basildon branch. Appalling attitude by all staff including manager. Slow and unfriendly service”

Posted 2 years ago

“I went to Arnison Centre, Durham for a dress I had seen on line. I showed the girl a picture of it, unfortunately it wasn't in stock but the girl looked to see which store had stock she rang them to confirm they had the dress and asked them to put it to one side. I then drove to the Team Valley and got the dress. I am delighted. The staff at both branches were lovely and so helpful. Lovely girls. STARS 🌟🌟OF THE WEEK, BOTH OF THEM”

New Look 5 star review on 17th March 2022

Posted 2 years ago

“A big thank you to Nicola (New Look) Kilmarnock Store, Ayrshire. Nicola was so helpful in helping me to return a parcel. 10 out of 10 for Customer Service and looking after your customers in a lovely friendly manner x”

Posted 2 years ago

“Customer service is shocking. I returned an order and they credited part of it. They left out one item but all items were in the same parcel. No way to get in touch. Had a response asking for more information which I provided over a week ago. Have emailed again, tried chat and messenger - no response.”

Posted 2 years ago

“I bought a pair of shoes in the fosse park store in Leicester. All the staff were so helpful. I was served by Lesley Karen, she was super polite and helpful. Please make sure this store and Lesley get the praise they deserve”

Posted 2 years ago

“Visited New Look 22/02/22 wanted another Apricot top, unfortunately there were none left, a lovely helpful staff member named Olivier assisted me in trying to locate one & in the end even went on New Looks own site , to no avail. I want to say a big thank you Olivier , I really appreciated you spending the extra time & effort with your customer friendly approach. I wish you well & good luck for the future. Thank you again.”

Posted 2 years ago

“I wanted to say that I had excellent Customer Service in your Clevely’s Branch. The girl was so helpful! I had to return a jacket which had a rip whilst on holiday in Blackpool and she went above and beyond to help me. As I was going home the following day she ordered one for me to be sent to my Local New Look store. I didn’t get her name but I was so impressed with her helpfulness and would like to say I collected it in Clydebank as she had arranged for me! Excellent Customer Service. Thank you so much.”

Posted 2 years ago

“Sent coat back two weeks ago been told refund would b in my bank twice but still nothing can’t even get to speak to any one”

Posted 2 years ago

“Customer service is awful I ordered on line on 26th January my order did not arrive. There is no telephone number to contact and there chat services is hopeless e-mail is no better!! Today I have been my refund will take 3-5days they held on to my money from the 28th January I will not be using new look again”

Posted 2 years ago

“I am fat and new look has AMAZING! Clothes. I am finally not embarassed to wear them. They are really good. Quality might be a bit better. But the clothes are pretty”

Posted 2 years ago

“Amazing customer service by Kate at Meadowhall/Sheffield branch. Super helpful and kind! Thank you once again!”

Posted 2 years ago

“Once again Angela in the denton branch on the till was very helpful with my click an collect order and ordering something for me that wasn't in store”

Posted 2 years ago

“Cashier Abdirahman charged extra couple of pounds for the hoodie. 06.01.22 I have a feeling it was made intentionally as he was holding the receipt till the very last minute.”

Posted 2 years ago

“My order was never delivered as the address was not clear from the sender according to courier. I Had to email customer service as no number avaliable I asked for them to resend the parcel as soon as possible. Instead they thought to refund me instead as that was easier for them and send me a next day delivery code to reorder. Must be joking! I work in customer service myself and this was a very lazy way of managing an issue.”

Posted 2 years ago

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New Look is rated 4.2 based on 514 reviews