New Look Reviews

Name: New Look
Rating: 4.19

4.2 Rating 514 Reviews

83 %

of reviewers recommend New Look

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Metrics

4.2

Based on 514 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 10th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly service and great deals in the sale and out”

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Posted 3 months ago

“Thank you new look for my new order everything is fantastic, I'm one happy customer 😀 thanks again 😀”

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Posted 1 year ago

“Excellent customer service and very efficient. Wonderful staff.”

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Posted 1 year ago

“Visited Bradford Store in Kirkgate on Monday 17 October 2022. Got a lovely Jacket and blouse reduced from £55.98 to £30. Great quality, look lovely and are machine washable. Blouse was £11 and it looks like a designer, expensive one. Your survey was emailed to me but it’s not working. Please enter me in the £200 prize draw would love some more New Look clothes. I have attached photos. Always loved NL right now with austerity it is an affordable way to look fantastic. My sister in law worked in the Skipton branch for about 15 years. Photos attached. I am size 8 to 10 and would love to try out and review clothes for you. Especially love my new buys and the Hallie leather look black jeans I bought last year (size 8). Alison”

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Posted 1 year ago

“Brought the new white boucle' utility blazer was very pleased with the quality & fit so had to order all the other colours Green, turquoise & black, they would go with any outfit. Delivery fast & efficient service.”

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Posted 1 year ago

“Very good quality and attention to detail ,I bought 3 pair shoes and 3 belts ,all really nice .Bought online and very impressed with the packaging of items”

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Posted 1 year ago

“Wow what a fantastic experience I have just had in the Derbian, Derby Centre at the New Look, Inaaya served me and what a pleasent and lovely girl she is. A credit to New Look, fast, efficient and so nice with it. I had a dress to order and three returns. Thankyou for helping me. Jenny”

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Posted 1 year ago

“Great service from Manyong in the metrocentre who helped me find a top which fitted my requirements. Lovely girl.”

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Posted 1 year ago

“Bought two shirred midi dresses last week, one red and the other white with black spots on it… I’m large chested so for me it’s not easy to find a good fit.. These I have to say are lovely and would highly recommend for anyone to buy them”

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Posted 1 year ago

“I went to Arnison Centre, Durham for a dress I had seen on line. I showed the girl a picture of it, unfortunately it wasn't in stock but the girl looked to see which store had stock she rang them to confirm they had the dress and asked them to put it to one side. I then drove to the Team Valley and got the dress. I am delighted. The staff at both branches were lovely and so helpful. Lovely girls. STARS 🌟🌟OF THE WEEK, BOTH OF THEM”

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Posted 2 years ago

“A big thank you to Nicola (New Look) Kilmarnock Store, Ayrshire. Nicola was so helpful in helping me to return a parcel. 10 out of 10 for Customer Service and looking after your customers in a lovely friendly manner x”

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Posted 2 years ago

“I bought a pair of shoes in the fosse park store in Leicester. All the staff were so helpful. I was served by Lesley Karen, she was super polite and helpful. Please make sure this store and Lesley get the praise they deserve”

Helpful Report

Posted 2 years ago

“Visited New Look 22/02/22 wanted another Apricot top, unfortunately there were none left, a lovely helpful staff member named Olivier assisted me in trying to locate one & in the end even went on New Looks own site , to no avail. I want to say a big thank you Olivier , I really appreciated you spending the extra time & effort with your customer friendly approach. I wish you well & good luck for the future. Thank you again.”

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Posted 2 years ago

“I wanted to say that I had excellent Customer Service in your Clevely’s Branch. The girl was so helpful! I had to return a jacket which had a rip whilst on holiday in Blackpool and she went above and beyond to help me. As I was going home the following day she ordered one for me to be sent to my Local New Look store. I didn’t get her name but I was so impressed with her helpfulness and would like to say I collected it in Clydebank as she had arranged for me! Excellent Customer Service. Thank you so much.”

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Posted 2 years ago

“I am fat and new look has AMAZING! Clothes. I am finally not embarassed to wear them. They are really good. Quality might be a bit better. But the clothes are pretty”

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Posted 2 years ago

“Amazing customer service by Kate at Meadowhall/Sheffield branch. Super helpful and kind! Thank you once again!”

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Posted 2 years ago

“Once again Angela in the denton branch on the till was very helpful with my click an collect order and ordering something for me that wasn't in store”

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Posted 2 years ago

“Janice was very pleasant, she was very friendly, she spoke very well and gave you the right advice. Wonderful experience I had when I went in the store.”

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Posted 2 years ago

“I can't speak highly enough of both Abbey and Kai in the Woking store. Yesterday I returned a dress with a fault, which I only noticed when I was actually in the theatre! I called into the shop, explained the problem, it was solved very efficiently , with care and understanding. As someone recovering from cancer surgery, the new dress made me feel really good, it was wonderful to feel important and valued as a customer. Thank you both very much!”

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Posted 2 years ago

“I was browsing for a petitie fit coat and whereas other websites display the choice requested, they usually mix in other items to encourage you to make a further purchase, New Look showed me ONLY exactly what I wanted and it was extremely easy to order. Received the coat and wore it today - great experience.”

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Posted 2 years ago

New Look is rated 4.2 based on 514 reviews