New Look Reviews

Name: New Look
Rating: 4.19

4.2 Rating 515 Reviews

83 %

of reviewers recommend New Look

Company Reviews

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Metrics

4.2

Based on 515 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 10th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was served by Chloe in the Exeter store she was very helpful and professional. Definitely recommend.”

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Posted 4 years ago

“Greqt transaction And good price”

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Posted 4 years ago

“New Look Customer Services are second to none! They are very friendly, helpful, knowledgeable and prompt! They are all about their customers and customer satisfaction. “Highly Recommended”!!!! There are options to collect in-store, or have your order(s) delivered. It’s easy and convenient and there are different ways to pay. The Fashion Range is huge! New Look are a modern Company, with up-to-date trends, styles to suit almost all age groups! There is a good range of sizes, though size 18’s go faster in our area! They stock clothes, shoes, accessories, perfumes, homeware items, hair accessories, and much more! It’s affordable fashion, with loads of lovely items to choose from and look great! I love having a browse around the local Store, and other stores if I’m further afield. There’s so much lovely stuff to tempt shoppers. It’s easy to find a Staff member to assist you, if necessary. They are flexible, while remaining professional. The service in general is very competent, both in-store and online. What I love too, is the ability to mix and match, accessories clothes with bags, shoes and jewellery, all under one roof or website. I do love this Company and recently experienced a very helpful solution to an enquiry. It’s a very popular store and suits s range of fashion budgets too! New Look is one of my favourites for sure. I hope this helps others!”

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Posted 4 years ago

“I buy a lot of my daughters clothes hear,I find staff always helpful and there returns policy is very good”

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Posted 4 years ago

“I visited the New Look store in Bath on 21/06/19 time 13.37pm and asked Lauren if she had a sandal in a size 4. In today's times she blew my customer experience out of the ball park! she found me the size out back plus whilst waiting i tried on Pamble, so comfortable that my bunion was comfortable, the customer to my side tried on & ordered the very same sandal! i then bought 2 pairs plus another to be delivered to my home town. Lauren was outstanding! She is your best employee!!!”

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Posted 4 years ago

“Whenever I order from New Look the process is simple and easy. Orders always arrive on time and I’m informed every step of the way. The clothing is always of a high quality and is definitely my go to brand!”

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Posted 4 years ago

“Tops were too small for me but girl was very helpful looking on website to order bigger size but out of stock will try another day another store. Good value for money Girl So very helpful. Store 2190. Oper 6970720”

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Posted 5 years ago

“Today I was shopping in new look and I would like to say Tim at Crawley store went over and above to help me. I’m on crutches so shopping is exceptionally difficult for me. Tim was friendly, helpful and made my shopping experience pleasurable and I left one happy lady with some new bits and pieces. Thanks again Tim x”

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Posted 5 years ago

“Went into the Manchester City store looking for something for my girlfriend, felt out of my depth as awful at ladies fashion so asked an assistant for help, saying something comfortable but figure hugging, rather than being scoffed at I was advised on an outfit and my girlfriend loved it! Thank you. Don’t now the assistants name but she had light blue hair”