“Ordered an item to be collected at crystal peaks store Sheffield. Had to pick a date and time to pick it up, ridiculous. Went to pick it up and was told because I couldn't find my order number on my phone the assistant told me I couldn't get it has she needed the order. Went back 2 days later with order number where the assistant just asked me my name and didn't need order number. Why couldn't the first assistant do that. Ordered a medium but would fit an xxl size lady so disappointed with the service.”
“Bought two shirred midi dresses last week, one red and the other white with black spots on it… I’m large chested so for me it’s not easy to find a good fit..
These I have to say are lovely and would highly recommend for anyone to buy them”
“Breach of return policy and terrible customer service
I tried to return 2 new items, at the Portishead Branch Wednesday 18 May 2022 in the afternoon, that had not been worn and complied with the return policy, and was told that I couldn't get a refund, which is a clear breach of consumer regulations. The manager there wasn't helpful at all and very dismissive. Will not shop there or Newlook again and will advise friends and family to stay away from this shop and Newlook in general for their shady selling tactics and unclear return policies which they seem to arbitrarily change when they want. Terrible service.”
“I SENT SHOES BACK TO THEM ON THE 22ND OF MARCH THIS IS NOW 20TH APRIL AND I DONT HAVE MY REFUND I CANT SPEAK TO ANYONE NEVER AGAIN I WILL DEAL WITH THEM .HAS ANYONE GOT A PHONE NO SO I CAN PHONE TO FIND OUT WHERE MY REFUND IS .”
“I purchased an item yesterday. Due to the fitting room being unavailable at the time, I wasn't able to try the item on. On returning home, I found the item did not fit. I have just tried to exchange it in store today. Apparently, the policy has now changed. I could not receive a refund, or credit. I tried to find something else in store without success. My options are now to buy something for the sake of buying it, or hold onto the item for 28 days in the hope I'll see something else to purchase. Shocking policy!”
“I ordered some items from new look on November 2021 and they didn’t arrive. I waited for a month a half an decided to cancel my order as they were Christmas gifts that clearly wouldn’t arrive on time or at all. They proceeded to do the refund and all good. I decided to give it another go and do an order for march 2022 but it’s been a month and nothing has arrived either. I proceeded to contact new look through WhatsApp and I got the refund but a horrible response saying they aren’t able to provide a tracking number and that next time it’s at “my own risk” to order for things…
Quite frankly I’ve never had issues with my order as they’ve always come through and I genuinely love their clothes. Now, I’m giving a response that if my package doesn’t arrive is my problem alluding I’m just asking for refunds for fun.
Honestly, very disappointed for their customer service and overall delivery.
I’m never ordering from here again and would t recommend it to anyone either since they just won’t take responsibility for their lack of tracking system.
Such a shame.”
“I spent ages chasing my tail for a discount code which i never thought excited..
Them system refused to let me purchase a.sale item when the last one was in my basket so i lost it, the shop itself is 👌.. their internet stores/shopping experience has some what to be desired.
Thanks🤣”
“I went to Arnison Centre, Durham for a dress I had seen on line. I showed the girl a picture of it, unfortunately it wasn't in stock but the girl looked to see which store had stock she rang them to confirm they had the dress and asked them to put it to one side. I then drove to the Team Valley and got the dress. I am delighted. The staff at both branches were lovely and so helpful. Lovely girls.
STARS 🌟🌟OF THE WEEK, BOTH OF THEM”
“A big thank you to Nicola (New Look) Kilmarnock Store, Ayrshire.
Nicola was so helpful in helping me to return a parcel.
10 out of 10 for Customer Service and looking after your customers in a lovely friendly manner x”
“Customer service is shocking. I returned an order and they credited part of it. They left out one item but all items were in the same parcel. No way to get in touch. Had a response asking for more information which I provided over a week ago. Have emailed again, tried chat and messenger - no response.”
“I bought a pair of shoes in the fosse park store in Leicester. All the staff were so helpful. I was served by Lesley Karen, she was super polite and helpful. Please make sure this store and Lesley get the praise they deserve”
“Visited New Look 22/02/22 wanted another Apricot top, unfortunately there were none left, a lovely helpful staff member named Olivier assisted me in trying to locate one & in the end even went on New Looks own site , to no avail. I want to say a big thank you Olivier , I really appreciated you spending the extra time & effort with your customer friendly approach. I wish you well & good luck for the future. Thank you again.”
“I wanted to say that I had excellent Customer Service in your Clevely’s Branch. The girl was so helpful! I had to return a jacket which had a rip whilst on holiday in Blackpool and she went above and beyond to help me. As I was going home the following day she ordered one for me to be sent to my Local New Look store. I didn’t get her name but I was so impressed with her helpfulness and would like to say I collected it in Clydebank as she had arranged for me! Excellent Customer Service. Thank you so much.”
“Customer service is awful I ordered on line on 26th January my order did not arrive. There is no telephone number to contact and there chat services is hopeless e-mail is no better!!
Today I have been my refund will take 3-5days they held on to my money from the 28th January
I will not be using new look again”
“I am fat and new look has AMAZING! Clothes. I am finally not embarassed to wear them. They are really good. Quality might be a bit better. But the clothes are pretty”
“Once again Angela in the denton branch on the till was very helpful with my click an collect order and ordering something for me that wasn't in store”
“Cashier Abdirahman charged extra couple of pounds for the hoodie. 06.01.22
I have a feeling it was made intentionally as he was holding the receipt till the very last minute.”
