“I bought a pair of trousers from my local store and they were on the sale rail. When I got to cash desk, girl said they were new in so full price. Ok. When I got home, checked on line and they are 40% off. Robbery. Customer Care is non existent. No phone number, just chat, which is usually unavailable. Avoid,avoid,avoid.”
“Beware all buyers. If you buy online and decide to return items to a store for a refund you won't get it. I was shocked yesterday to be given a gift card. It should show on your invoice how you paid so you can have the payment return back to your payment card. I was forced to buy items from the shop that I didn't really want. Beware when buying online 😳😬😳. Plus the clothes I returned were way to small for normal sizes. Seem to be catering for 16 year olds.”
“Padded bra's for 9 year olds, are you for real.
Despicable company who are normalizing sexualising our children.
I will never buy clothes for my kids from here ever again.
Boycott this company and their attempts to advocate paedophilia.”
“My parcel was stolen by the postman. Royal Mail immediately issued a case, apologised and asked that I let New Look know.
13 days later, New Look still has not re dispatched the items … instead I get the joy of a daily email apologising for the delay and asking me if the neighbours might have taken the parcel.
Last time I order from them.”
“I've just come home from New Look Trostre. LLANELLI branch. What a lovely shopping experience I had. The staff were amazing & helped me choose gifts for my granddaughter. Thank you so much.”
“I went in to your newlook shop in team valley gateshead on 1/4/2021 as had wanted to order a top from newlook but realised my old card mumber was on I asked a young lady SARAH M if she could explain how to change it she then did it for me then took me to counter and ordered it for me nothing was a problem to her I credit to shop and company all staff are lovely but SARAH give that little bit more especially in these times thank you”
“My experience with "New Look" is positive.
I like the new collection and the design of the clothes, you can change many looks by mixing and matching. Prices are affordable for everything and you can always find promotion in store and online.
I would describe recommend New look😊.”
“It's a fast fashion brand, but the quality is way better than Boohoo( just for comparison), while prices are only slightly higher, though you can buy reallly cheap if items are on sale.
Customer service takes a lot of wait and patience, as they may take several days to reply, but you just have to hold on, since they'll reply, in a kind manner, being super helpful.
The style isn't as edgy as Boohoo, if you're looking for a mini bodycon dress, with a plunge neck you won´t find it in New Look.”
“Sent the wrong sized jeans on multiple orders. Despite correct sizing shown on all recipets. Really annoying as cannot go into shop to rectify and no point continuing to order as i doubt they will ever manage to send the right ones!”
“Order black jean type trousers came not nice, way to baggy, and the material is horrible don't buy waist of money ..you saw theses in the shop no way would u have bought them”
“Wrong size coat delivered have done all I've been asked to do, still no satisfaction, totally shocking customer experience, and they say they have messaged me privately after I left a review on trust pilot they haven't”
“Before the third UK lockdown, I had ordered multiple items of clothing from the New Look website. This is the first time I have ordered from their online store, so I was hoping for a good experience. When I had already selected and paid for the items, waiting for it to be ready to collect, the lockdown was put into place. After a bit, I decided I should just get a refund for my order instead of waiting for months just for some clothes. I emailed New Look, only to never receive a reply. I ended up emailing them again after waiting. I never got a response to that email either. I searched online for a customer service line, only to find that they didn’t even have one. But I did find that they had a number I could message. So of course, I messaged them, explaining the situation. All I got was the automatic response. After a long period of waiting, I never ended up getting an actual response back. I then emailed them a third time. I have yet to receive a reply.”
“Newlook is my go to for online clothes shopping. Excellent value, great selection and never any issues with delivery. I just bought a fabulous dogtooth coat, which arrived very quickly considering its Christmas time.”
