New Look Reviews

Name: New Look
Rating: 4.19

4.2 Rating 514 Reviews

83 %

of reviewers recommend New Look

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4.2

Based on 514 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 10th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You really do get what you pay for. I have started purchasing better brands of clothing and very rarely return the items”

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Posted 3 years ago

“Brilliant service in kingswood Bristol store sales advisor Caitlyn & store manager carol fantastic, nothing was to much trouble for either of them altogether a great shopping experience 👍👍”

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Posted 3 years ago

“Fantastic prices, fast delivery, can’t fault highly recommend”

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Posted 3 years ago

“I have never seen such poor clothing choices for curvy women. Half of the stuff is polyester, any t-shirt has sleeves cut way high which is extremely unflattering, nearly all jeans are 'skinny' and sorry but skinny does nothing for curvy shapes, tops are cut too short, or look like they are made from your grans curtains, and no curvy girl seriously should wear ruffles (in any shape or form)”

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Posted 3 years ago

“Excellent service extremely fast delivery my sons patterned loved her surprise. Thank you”

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Posted 3 years ago

“Excelent customer service from Neill in a very high professional manner, problem solved within few minutes since first contact made. I can only recommend...”

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Posted 3 years ago

“Well, is an expensive Primark. The order was easy, and the shipping was really fast. The clothes quality are not the best, and one of the dress i ve got, is looks awful, and bigger than the size said. The print is bigger in the dress than in real. And is itchy to wear. Lickily i bought it in a sale, so i not cost too mutch.”

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Posted 3 years ago

“Nothing really went wrong as in delivery it’s always been on time however I just find the clothing expensive for what it is .. it’s basically a glorified primark. Clothes are just bad quality. I do use my new look card if in emergency and need to get shoes or like a friend a gift voucher but that’s about it. One wash and THe clothes go to nothing”

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Posted 4 years ago

“I called their Customer Services after receiving a faulty item. They we so helpful and kind. I wouldn't always contact Customer Services, but I cannot tell you how pleased I am with the service. Thank you”

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Posted 4 years ago

“I'm furious I brought a pair of women's boots on Saturday the assistant didn't put them in my carrier bag , he left the Boots On the till opposite.I I went in today to collect my boots and they had to check the camera even though I had my receipt and is paid so the Boots should have been left aside . My boots were not there so I had to have a refund as they couldn't order more and nothing about the inconvenience the customer service was terrible . The thing I don't understand was I had paid and they were aware so the purchase should have been left aside not out back on the shop floor as I was told and at no point did I receive a apology or any kind of compensation for my kids not good customer service . I had also called the store Saturday to inform them that they hadn't packed the Boots and the girl said they would here there if I come in in the week as long as I had a receipt and it showed on the camera that I had purchased the items . I've always shopped at New Look it's a shame on the brand name when you pay for something and it disappears”

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Posted 4 years ago

“If you like cheap clothing that is made in 3rd world factories, lasts about 5 minutes and you don't care about the planet, then this store is right up your street.”

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Posted 4 years ago

“New look is my one of favourite shop....just perfect....their quality of products are superb. Regards www.leatherhive.com”

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Posted 4 years ago

“I was served by Chloe in the Exeter store she was very helpful and professional. Definitely recommend.”

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Posted 4 years ago

“Cheappppp stuff”

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Posted 4 years ago

“Greqt transaction And good price”

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Posted 4 years ago

“Visited your Plymouth store this week to look at the Curves range. Absolutes disgusted. Everything black, shapeless and thrown in a corner. Also in this corner was racks of sale clothes nobody wanted. Why are us larger ladies treated like 2nd class citizens. Are we not interested in fashion too. You really are missing out on a huge market. Another lady in this corner said to me and could stand there and cry. I knew just how she felt.”

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Posted 4 years ago

“Men's section been closed down and replaced by even more women's clothes lol I was told by the staff to order online and return the item in store if it didnt fit or something, really? I'd only clothes or shoes online if i know they fit me.”

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Posted 4 years ago

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Posted 4 years ago

“You are just a bunch of crooks ordered 2 dresses on 18Aug never arrived but payment taken very quickly. It appears the site is a scam”

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Posted 4 years ago

“Ordered a jacket as a present, chose store delivery, for around 2pm Saturday got email it has been dispatched, but no delivery . Contacted New Look, the order will not be available today, so no birthday present. Got an email at 5pm to say it may be there in the next 7 days! Dreadful service. I would not use again and not recommend. It was too late for me to get a replacement present for tonight, poor communication from New Look.”

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Posted 4 years ago

New Look is rated 4.2 based on 514 reviews