New Look Reviews

Name: New Look
Rating: 4.14

4.1 Rating 527 Reviews

82 %

of reviewers recommend New Look

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Metrics

4.1

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the New Look store in Bath on 21/06/19 time 13.37pm and asked Lauren if she had a sandal in a size 4. In today's times she blew my customer experience out of the ball park! she found me the size out back plus whilst waiting i tried on Pamble, so comfortable that my bunion was comfortable, the customer to my side tried on & ordered the very same sandal! i then bought 2 pairs plus another to be delivered to my home town. Lauren was outstanding! She is your best employee!!!”

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Posted 6 years ago

“Worker in shop barged passed me . Really hurt didn’t say sorry”

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Posted 6 years ago

“love new look I mostly go to princess street but on this occasion I attended the gyle as I was at the business park for an interview. lay out is so much better and more appealing I was on the main floor and I was absolutely disgusted with what I witnessed from what im guessing it was a manager blonde short hair walks about as if she has some sort of entitlement name badge not visible shouting over very rudely may I add over customers to a young girl long black hair guessing about 18/19 y/o stacking shelves this young girl actually started crying I felt so sorry for the young girl I actually took the time out of my day to comfort this young girl and told her to take no notice as she was doing a grand job!!! I know the importance of team moral as I am a manager my self and new look this bad management to have staff members crying on shop floor I would highly suggest this is looked into as I will not be bring my money back the gyle new look!”

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Posted 6 years ago

“Whenever I order from New Look the process is simple and easy. Orders always arrive on time and I’m informed every step of the way. The clothing is always of a high quality and is definitely my go to brand!”

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Posted 6 years ago

“Tops were too small for me but girl was very helpful looking on website to order bigger size but out of stock will try another day another store. Good value for money Girl So very helpful. Store 2190. Oper 6970720”

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Posted 6 years ago

“Today I was shopping in new look and I would like to say Tim at Crawley store went over and above to help me. I’m on crutches so shopping is exceptionally difficult for me. Tim was friendly, helpful and made my shopping experience pleasurable and I left one happy lady with some new bits and pieces. Thanks again Tim x”

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Posted 6 years ago

“newlook as a huge range of clothes for every style. Love the dress range and wide fit footwear but what is going on with that website. absolutely shocking, slow, kept stopping and skipping. I has things in my basket but lost the will and ended up being angry and left with nothing! i went to a shop with better website! get it sorted and you may find your online sales go up!”

Helpful Report

Posted 6 years ago

“Went into the Manchester City store looking for something for my girlfriend, felt out of my depth as awful at ladies fashion so asked an assistant for help, saying something comfortable but figure hugging, rather than being scoffed at I was advised on an outfit and my girlfriend loved it! Thank you. Don’t now the assistants name but she had light blue hair”

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Posted 6 years ago

“All good experiences lovely products at affordable prices.”

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Posted 6 years ago

“Very good shop and good quality clothes. Set out very well and easy to find what you are looking for. To make it better, could sell tall jeans and clothes in the shop instead of just online.”

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Posted 6 years ago

“Brilliant customer service via, both, in person and online chat!”

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Posted 6 years ago

“Love this shop, always good quality and sizing Speedy delivery and amazing sales to be had”

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Posted 6 years ago

“Items on sale are never ever in stock Just remove them from the webpage when they're out of stock instead of people constantly choosing things they cant buy!”

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Posted 6 years ago

“My daughter ordered an item off the website which arrived very quickly and she is happy over the moon with the quality. I would recommend ordering from new look online.”

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Posted 6 years ago

“Nice and perfect fit clothes and shoes . Staff in the shop really kind and helpfull. Some great choice.”

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Posted 6 years ago

“Great selection”

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Posted 6 years ago

“Placed order weeks ago still no order, staff have no clue. why have customer service when nobody answers the phone, or what’s going on.disappointing service”

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Posted 6 years ago

“Amazing customer service from Aneesha in your London Colney branch.”

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Posted 6 years ago

“Delivered on time nicely packaged. Really pleased with the quality of the items.”

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Posted 6 years ago

“The boots I purchased were in Liverpool with the help of the manager ( who had dark brown hair, tall and very smiley lady) in Liverpool One who went above and beyond in helping me find the right pair. I went into the Hemel Hempstead store to return the pair of faulty boots which I had only had for one week. I gave the receipt along with the boots to the deputy manager (I can not remember her name - she was a young blonde with dark highlights, who was miserable looking). She was really rude and said I had not had those for a week as she was looking at the heel which was cracked. I said to her if you look at the receipt you can see I purchased the boots a week ago and that they had turned out faulty and I have a right to return them and get my money back. She refused the refund and said I would need to call New look Headquarters to discuss it further with them. I decided to call them as soon as I left New Look. I was told by headquarters that I was within my rights to get a refund by the store.. so I decided to go back to the store as I was on the phone to headquarters and handed the phone back to her and she then said she could not hear them and cut them off. I came home and told my mother what had happened so she spoke to Robyn the manager who after a while agreed that the deputy manager was at fault and that a full refund would be made. My mum had to then go in the next day to see Robyn herself to get the refund sorted. .... The reason I was denied a refund by the deputy manager may have even be due to race as I myself am colored and the deputy manager was white and just did not want to know why I was bringing the boots back. Ever since this incident I have not set foot in the Hemel Hempstead New Look and this was nearly a year ago. Since then I have found that other stores such as River Island, H&m, Monsoon, Accessories and Debenhams have such welcoming and professional staff who go out of their way to help you in store. It really is no surprise to me that New Look is not doing very well, as the staff seem to be incompetent and defiant. I mean by having a deputy manager who is a monster and makes a customer feel very small is it really a surprise that New Look are not doing well and may close. I would not be amazed if the Hemel Hempstead store does close.”

Helpful Report

Posted 6 years ago

New Look is rated 4.1 based on 527 reviews