New Look Reviews

Name: New Look
Rating: 4.19

4.2 Rating 515 Reviews

83 %

of reviewers recommend New Look

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Metrics

4.2

Based on 515 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 10th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items on sale are never ever in stock Just remove them from the webpage when they're out of stock instead of people constantly choosing things they cant buy!”

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Posted 5 years ago

“My daughter ordered an item off the website which arrived very quickly and she is happy over the moon with the quality. I would recommend ordering from new look online.”

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Posted 5 years ago

“Nice and perfect fit clothes and shoes . Staff in the shop really kind and helpfull. Some great choice.”

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Posted 5 years ago

“Great selection”

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Posted 5 years ago

“Placed order weeks ago still no order, staff have no clue. why have customer service when nobody answers the phone, or what’s going on.disappointing service”

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Posted 5 years ago

“Amazing customer service from Aneesha in your London Colney branch.”

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Posted 5 years ago

“Delivered on time nicely packaged. Really pleased with the quality of the items.”

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Posted 5 years ago

“The boots I purchased were in Liverpool with the help of the manager ( who had dark brown hair, tall and very smiley lady) in Liverpool One who went above and beyond in helping me find the right pair. I went into the Hemel Hempstead store to return the pair of faulty boots which I had only had for one week. I gave the receipt along with the boots to the deputy manager (I can not remember her name - she was a young blonde with dark highlights, who was miserable looking). She was really rude and said I had not had those for a week as she was looking at the heel which was cracked. I said to her if you look at the receipt you can see I purchased the boots a week ago and that they had turned out faulty and I have a right to return them and get my money back. She refused the refund and said I would need to call New look Headquarters to discuss it further with them. I decided to call them as soon as I left New Look. I was told by headquarters that I was within my rights to get a refund by the store.. so I decided to go back to the store as I was on the phone to headquarters and handed the phone back to her and she then said she could not hear them and cut them off. I came home and told my mother what had happened so she spoke to Robyn the manager who after a while agreed that the deputy manager was at fault and that a full refund would be made. My mum had to then go in the next day to see Robyn herself to get the refund sorted. .... The reason I was denied a refund by the deputy manager may have even be due to race as I myself am colored and the deputy manager was white and just did not want to know why I was bringing the boots back. Ever since this incident I have not set foot in the Hemel Hempstead New Look and this was nearly a year ago. Since then I have found that other stores such as River Island, H&m, Monsoon, Accessories and Debenhams have such welcoming and professional staff who go out of their way to help you in store. It really is no surprise to me that New Look is not doing very well, as the staff seem to be incompetent and defiant. I mean by having a deputy manager who is a monster and makes a customer feel very small is it really a surprise that New Look are not doing well and may close. I would not be amazed if the Hemel Hempstead store does close.”

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Posted 5 years ago

“Good quality products for a cheaper price. Well worth the money I spent.”

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Posted 5 years ago

“Easy to complete a refund and buy a new product. They were very helpful.”

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Posted 5 years ago

“Quality products”

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Posted 5 years ago

“Delivery was fairly quick however the exchange process could be a big simpler and quicker. Staff at store aren't too keen on exchanging online orders in store...”