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New Look Reviews

4.2 Rating 515 Reviews

83 %

of reviewers recommend New Look

Company Reviews

4.2

Based on 515 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 10th November 2023

New Look 5 star review on 19th October 2022

New Look 5 star review on 19th October 2022

New Look 1 star review on 7th April 2022

New Look 5 star review on 17th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a jacket as a present, chose store delivery, for around 2pm Saturday got email it has been dispatched, but no delivery . Contacted New Look, the order will not be available today, so no birthday present. Got an email at 5pm to say it may be there in the next 7 days! Dreadful service. I would not use again and not recommend. It was too late for me to get a replacement present for tonight, poor communication from New Look.”

Posted 4 years ago

“New Look Customer Services are second to none! They are very friendly, helpful, knowledgeable and prompt! They are all about their customers and customer satisfaction. “Highly Recommended”!!!! There are options to collect in-store, or have your order(s) delivered. It’s easy and convenient and there are different ways to pay. The Fashion Range is huge! New Look are a modern Company, with up-to-date trends, styles to suit almost all age groups! There is a good range of sizes, though size 18’s go faster in our area! They stock clothes, shoes, accessories, perfumes, homeware items, hair accessories, and much more! It’s affordable fashion, with loads of lovely items to choose from and look great! I love having a browse around the local Store, and other stores if I’m further afield. There’s so much lovely stuff to tempt shoppers. It’s easy to find a Staff member to assist you, if necessary. They are flexible, while remaining professional. The service in general is very competent, both in-store and online. What I love too, is the ability to mix and match, accessories clothes with bags, shoes and jewellery, all under one roof or website. I do love this Company and recently experienced a very helpful solution to an enquiry. It’s a very popular store and suits s range of fashion budgets too! New Look is one of my favourites for sure. I hope this helps others!”

Posted 4 years ago

“Shopping with my daughter who is 11. I was asked to leave changing room as women only. I asked what the children’s changing rooms are and there was non. No men’s changing either. So new look don’t cater for parents shopping with children. Or more precisely don’t cater for dads shopping with daughters. 😡”

Posted 4 years ago

“I buy a lot of my daughters clothes hear,I find staff always helpful and there returns policy is very good”

Posted 4 years ago

“Awful , shoddy & cheap”

Posted 4 years ago

“I ordered a really pretty outfit that cost £27.00 & was quite shocked to find how badly made it was . Ripped collar , cut ties , unfinished , lots of threads hanging and seems we’re awful , it was like something that had been made in a third world country for 10p . Will be returning it & will never shop there again . Very disappointing and surprising for a Uk company , surly we have standards .”

Posted 4 years ago

“Placed an online order selected next day delivery, but went through as standard delivery meaning I do not have my items for the day I wanted. They are refusing to help me and saying that if the website froze it was not their fault and/or I didn’t select next day. Obviously I am not stupid and I know what option I chose. This is appalling based on the amount I shop at new look”

Posted 4 years ago

“One man tried to abuse me and forced me into a dressing room he also kicked me out of the store and lied about being the security manager”

Posted 4 years ago

“I visited the New Look store in Bath on 21/06/19 time 13.37pm and asked Lauren if she had a sandal in a size 4. In today's times she blew my customer experience out of the ball park! she found me the size out back plus whilst waiting i tried on Pamble, so comfortable that my bunion was comfortable, the customer to my side tried on & ordered the very same sandal! i then bought 2 pairs plus another to be delivered to my home town. Lauren was outstanding! She is your best employee!!!”

Posted 4 years ago

“Worker in shop barged passed me . Really hurt didn’t say sorry”

Posted 4 years ago

“love new look I mostly go to princess street but on this occasion I attended the gyle as I was at the business park for an interview. lay out is so much better and more appealing I was on the main floor and I was absolutely disgusted with what I witnessed from what im guessing it was a manager blonde short hair walks about as if she has some sort of entitlement name badge not visible shouting over very rudely may I add over customers to a young girl long black hair guessing about 18/19 y/o stacking shelves this young girl actually started crying I felt so sorry for the young girl I actually took the time out of my day to comfort this young girl and told her to take no notice as she was doing a grand job!!! I know the importance of team moral as I am a manager my self and new look this bad management to have staff members crying on shop floor I would highly suggest this is looked into as I will not be bring my money back the gyle new look!”

Posted 4 years ago

“Whenever I order from New Look the process is simple and easy. Orders always arrive on time and I’m informed every step of the way. The clothing is always of a high quality and is definitely my go to brand!”

Posted 4 years ago

“Tops were too small for me but girl was very helpful looking on website to order bigger size but out of stock will try another day another store. Good value for money Girl So very helpful. Store 2190. Oper 6970720”

Posted 4 years ago

“Today I was shopping in new look and I would like to say Tim at Crawley store went over and above to help me. I’m on crutches so shopping is exceptionally difficult for me. Tim was friendly, helpful and made my shopping experience pleasurable and I left one happy lady with some new bits and pieces. Thanks again Tim x”

Posted 5 years ago

“newlook as a huge range of clothes for every style. Love the dress range and wide fit footwear but what is going on with that website. absolutely shocking, slow, kept stopping and skipping. I has things in my basket but lost the will and ended up being angry and left with nothing! i went to a shop with better website! get it sorted and you may find your online sales go up!”

Posted 5 years ago

“Went into the Manchester City store looking for something for my girlfriend, felt out of my depth as awful at ladies fashion so asked an assistant for help, saying something comfortable but figure hugging, rather than being scoffed at I was advised on an outfit and my girlfriend loved it! Thank you. Don’t now the assistants name but she had light blue hair”

Posted 5 years ago

“All good experiences lovely products at affordable prices.”

Posted 5 years ago

“Very good shop and good quality clothes. Set out very well and easy to find what you are looking for. To make it better, could sell tall jeans and clothes in the shop instead of just online.”

Posted 5 years ago

“Brilliant customer service via, both, in person and online chat!”

Posted 5 years ago

“Love this shop, always good quality and sizing Speedy delivery and amazing sales to be had”

Posted 5 years ago

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New Look is rated 4.2 based on 515 reviews