New Look Reviews

Name: New Look
Rating: 4.14

4.1 Rating 527 Reviews

82 %

of reviewers recommend New Look

Company Reviews

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Metrics

4.1

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing really went wrong as in delivery it’s always been on time however I just find the clothing expensive for what it is .. it’s basically a glorified primark. Clothes are just bad quality. I do use my new look card if in emergency and need to get shoes or like a friend a gift voucher but that’s about it. One wash and THe clothes go to nothing”

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Posted 5 years ago

“I called their Customer Services after receiving a faulty item. They we so helpful and kind. I wouldn't always contact Customer Services, but I cannot tell you how pleased I am with the service. Thank you”

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Posted 5 years ago

“I'm furious I brought a pair of women's boots on Saturday the assistant didn't put them in my carrier bag , he left the Boots On the till opposite.I I went in today to collect my boots and they had to check the camera even though I had my receipt and is paid so the Boots should have been left aside . My boots were not there so I had to have a refund as they couldn't order more and nothing about the inconvenience the customer service was terrible . The thing I don't understand was I had paid and they were aware so the purchase should have been left aside not out back on the shop floor as I was told and at no point did I receive a apology or any kind of compensation for my kids not good customer service . I had also called the store Saturday to inform them that they hadn't packed the Boots and the girl said they would here there if I come in in the week as long as I had a receipt and it showed on the camera that I had purchased the items . I've always shopped at New Look it's a shame on the brand name when you pay for something and it disappears”

Helpful Report

Posted 5 years ago

“If you like cheap clothing that is made in 3rd world factories, lasts about 5 minutes and you don't care about the planet, then this store is right up your street.”

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Posted 5 years ago

“New look is my one of favourite shop....just perfect....their quality of products are superb. Regards www.leatherhive.com”

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Posted 5 years ago

“I was served by Chloe in the Exeter store she was very helpful and professional. Definitely recommend.”

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Posted 5 years ago

“Cheappppp stuff”

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Posted 5 years ago

“Greqt transaction And good price”

Helpful Report

Posted 5 years ago

“Visited your Plymouth store this week to look at the Curves range. Absolutes disgusted. Everything black, shapeless and thrown in a corner. Also in this corner was racks of sale clothes nobody wanted. Why are us larger ladies treated like 2nd class citizens. Are we not interested in fashion too. You really are missing out on a huge market. Another lady in this corner said to me and could stand there and cry. I knew just how she felt.”

Helpful Report

Posted 5 years ago

“Men's section been closed down and replaced by even more women's clothes lol I was told by the staff to order online and return the item in store if it didnt fit or something, really? I'd only clothes or shoes online if i know they fit me.”

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Posted 5 years ago

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Posted 5 years ago

“You are just a bunch of crooks ordered 2 dresses on 18Aug never arrived but payment taken very quickly. It appears the site is a scam”

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Posted 5 years ago

“Ordered a jacket as a present, chose store delivery, for around 2pm Saturday got email it has been dispatched, but no delivery . Contacted New Look, the order will not be available today, so no birthday present. Got an email at 5pm to say it may be there in the next 7 days! Dreadful service. I would not use again and not recommend. It was too late for me to get a replacement present for tonight, poor communication from New Look.”

Helpful Report

Posted 5 years ago

“New Look Customer Services are second to none! They are very friendly, helpful, knowledgeable and prompt! They are all about their customers and customer satisfaction. “Highly Recommended”!!!! There are options to collect in-store, or have your order(s) delivered. It’s easy and convenient and there are different ways to pay. The Fashion Range is huge! New Look are a modern Company, with up-to-date trends, styles to suit almost all age groups! There is a good range of sizes, though size 18’s go faster in our area! They stock clothes, shoes, accessories, perfumes, homeware items, hair accessories, and much more! It’s affordable fashion, with loads of lovely items to choose from and look great! I love having a browse around the local Store, and other stores if I’m further afield. There’s so much lovely stuff to tempt shoppers. It’s easy to find a Staff member to assist you, if necessary. They are flexible, while remaining professional. The service in general is very competent, both in-store and online. What I love too, is the ability to mix and match, accessories clothes with bags, shoes and jewellery, all under one roof or website. I do love this Company and recently experienced a very helpful solution to an enquiry. It’s a very popular store and suits s range of fashion budgets too! New Look is one of my favourites for sure. I hope this helps others!”

Helpful Report

Posted 5 years ago

“Shopping with my daughter who is 11. I was asked to leave changing room as women only. I asked what the children’s changing rooms are and there was non. No men’s changing either. So new look don’t cater for parents shopping with children. Or more precisely don’t cater for dads shopping with daughters. 😡”

Helpful Report

Posted 5 years ago

“I buy a lot of my daughters clothes hear,I find staff always helpful and there returns policy is very good”

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Posted 5 years ago

“Awful , shoddy & cheap”

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Posted 5 years ago

“I ordered a really pretty outfit that cost £27.00 & was quite shocked to find how badly made it was . Ripped collar , cut ties , unfinished , lots of threads hanging and seems we’re awful , it was like something that had been made in a third world country for 10p . Will be returning it & will never shop there again . Very disappointing and surprising for a Uk company , surly we have standards .”

Helpful Report

Posted 5 years ago

“Placed an online order selected next day delivery, but went through as standard delivery meaning I do not have my items for the day I wanted. They are refusing to help me and saying that if the website froze it was not their fault and/or I didn’t select next day. Obviously I am not stupid and I know what option I chose. This is appalling based on the amount I shop at new look”

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Posted 6 years ago

“One man tried to abuse me and forced me into a dressing room he also kicked me out of the store and lied about being the security manager”

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Posted 6 years ago

New Look is rated 4.1 based on 527 reviews