Item returned to New Look - delivered by Connect plus 13 February 2018. Despite many phone calls and an email to CEO Alistair McGeorge, I still have not received a refund and it's totally unacceptable. First item collected in store had been missized so the store had to reorder. The second item was not correct either. Called Customer service and received conflicting information - one person said to return to store, and another said that I had to post it as I had paid with Paypal. I have absolutely no idea what is going on. My very first and definitely my last purchase with New Look. ALL I WANT NOW IS MY REFUND!!!