Get away with whatever they can. LiveChat agents lie Raised complaint 6 weeks ago. Bought a sports day pass and was supposed to get a 9 month mobile pass free. They say because I paid £11.99 and not £11.98 I can't have the pass... Yes really. The actual process of buying the pass was clunky and they have incorrect info on their FAQs, both of which combined made me miss the start of the game I'd bought pass to watch (when I raised these points they did not even acknowledge). It's been a nightmare getting hold of them since, emailed on November 1st, 6th, 7th, 17th and 27th and still no reply of any kind since the 10th, saying they were 'referring case to relevant team'. LiveChat since then and was cutoff (screen freezes meaning you can't save transcript, funny that...). Spoken to Twitter team several times and they do nothing, have no account access and won't even pass on a message for you. LiveChat on Friday and they promise an email in 24-48 hours. Weekend passes and no email. LiveChat today and ask to speak to manager, agent says they can't transfer chats... 4 messages later they transfer me to floor manager!! Have the transcript and screenshot to prove. Whilst I'm waiting for manager to type... LiveChat times me out and ends chat!! Jump back on, ask to be reconnected and 2nd agent tries to tell me same lie that it's not possible for them to transfer!! Disgusting! I insisted on staying on the chat and waiting for a manager - and surprise surprise I've been cut off again. This brand could not care less about customers, and their 'support' agents seem trained to lie. Do not do business with them.
1 year ago
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