NOW TV Reviews

"Been on this contract for a year or so now, despite the WiFi speed often being temperamental and inconsistent, I was fairly happy with their broadband. However, just received an email, that states your contract will end, which specifies the day the monthly charge will double - this is bad enough in itself that they try to purposefully trick you out of money in the hope you will forget to cancel it or not check your emails. The worst part is, it specifies a date that the increased charge will happen, and I have just been billed double the month BEFORE it specified. Any company that tries to scam customers in this way is not to be trusted... will be looking into finding an alternative provider whether they can rectify this or not. I have seen many other people talking about similar experiences too.."

"0 Stars. I have had Now Broadband for a 24 month contract. I was paying \u00a323.50. When my contract was coming to an end this month they emailed saying what my options were. One was do nothing and no cost sgainst it but I assumed inflationary increase. Boy was I wrong. My DD went out yesterday and they had the cheek to double it without even notifying me! \u00a346 for mediocre broadband connection. \r\nI tried to log into my account but it kept showing an error- a logging in error on laptop and a sorry you can\u2019t view or amend your package right now error on my mobile! Suspicious! \r\nI complained and they admitted the email I received was \u2018confusing\u2019 and they have put measures in place to address the wording for future customers - lucky them! No reimbursement for me! I have cancelled and switched of course! \r\nI had to buy two extenders for the house as their signal is poor so not value for money even at the \u00a323.\r\nIf you look on the Now community chat I am one of many who have been duped."

"0 Stars. I have had Now Broadband for a 24 month contract. I was paying \u00a323.50. When my contract was coming to an end this month they emailed saying what my options were. One was do nothing and no cost sgainst it but I assumed inflationary increase. Boy was I wrong. My DD went out yesterday and they had the cheek to double it without even notifying me! \u00a346 for mediocre broadband connection. \r\nI tried to log into my account but it kept showing an error- a logging in error on laptop and a sorry you can\u2019t view or amend your package right now error on my mobile! Suspicious! \r\nI complained and they admitted the email I received was \u2018confusing\u2019 and they have put measures in place to address the wording for future customers - lucky them! No reimbursement for me! I have cancelled and switched of course! \r\nI had to buy two extenders for the house as their signal is poor so not value for money even at the \u00a323.\r\nIf you look on the Now community chat I am one of many who have been duped."

"I have been with Now TV for 4 years. I loved the no contract approach and the value for money, but last month my bills went from \u00a328.50 to \u00a343.50. No emails, no letters absolutely no communication to advise of the change. i tried to contact them but their offices are in India, I was asked to confirm my full password over the phone and told that because my contract rolled out my bill was now \u00a343.50 and that's that. How can my contract roll out when I don't have a contract? How can the price increase randomly?"

"Get away with whatever they can. LiveChat agents lie\r\nRaised complaint 6 weeks ago. Bought a sports day pass and was supposed to get a 9 month mobile pass free. They say because I paid \u00a311.99 and not \u00a311.98 I can't have the pass... Yes really.\r\nThe actual process of buying the pass was clunky and they have incorrect info on their FAQs, both of which combined made me miss the start of the game I'd bought pass to watch (when I raised these points they did not even acknowledge).\r\nIt's been a nightmare getting hold of them since, emailed on November 1st, 6th, 7th, 17th and 27th and still no reply of any kind since the 10th, saying they were 'referring case to relevant team'.\r\nLiveChat since then and was cutoff (screen freezes meaning you can't save transcript, funny that...).\r\nSpoken to Twitter team several times and they do nothing, have no account access and won't even pass on a message for you.\r\nLiveChat on Friday and they promise an email in 24-48 hours.\r\nWeekend passes and no email. LiveChat today and ask to speak to manager, agent says they can't transfer chats... 4 messages later they transfer me to floor manager!! Have the transcript and screenshot to prove.\r\nWhilst I'm waiting for manager to type... LiveChat times me out and ends chat!!\r\nJump back on, ask to be reconnected and 2nd agent tries to tell me same lie that it's not possible for them to transfer!! Disgusting! I insisted on staying on the chat and waiting for a manager - and surprise surprise I've been cut off again.\r\n\r\nThis brand could not care less about customers, and their 'support' agents seem trained to lie.\r\nDo not do business with them."

"Get away with whatever they can. LiveChat agents lie\r\nRaised complaint 6 weeks ago. Bought a sports day pass and was supposed to get a 9 month mobile pass free. They say because I paid \u00a311.99 and not \u00a311.98 I can't have the pass... Yes really.\r\nThe actual process of buying the pass was clunky and they have incorrect info on their FAQs, both of which combined made me miss the start of the game I'd bought pass to watch (when I raised these points they did not even acknowledge).\r\nIt's been a nightmare getting hold of them since, emailed on November 1st, 6th, 7th, 17th and 27th and still no reply of any kind since the 10th, saying they were 'referring case to relevant team'.\r\nLiveChat since then and was cutoff (screen freezes meaning you can't save transcript, funny that...).\r\nSpoken to Twitter team several times and they do nothing, have no account access and won't even pass on a message for you.\r\nLiveChat on Friday and they promise an email in 24-48 hours.\r\nWeekend passes and no email. LiveChat today and ask to speak to manager, agent says they can't transfer chats... 4 messages later they transfer me to floor manager!! Have the transcript and screenshot to prove.\r\nWhilst I'm waiting for manager to type... LiveChat times me out and ends chat!!\r\nJump back on, ask to be reconnected and 2nd agent tries to tell me same lie that it's not possible for them to transfer!! Disgusting! I insisted on staying on the chat and waiting for a manager - and surprise surprise I've been cut off again.\r\n\r\nThis brand could not care less about customers, and their 'support' agents seem trained to lie.\r\nDo not do business with them."

"Signed up for this new offer of \u00a314.99 a month but little did i know what a nightmare it would turn into\u2026\r\nI\u2019m a new user to Now TV and after subscribing i\u2019ve got charged twice this month for Boost \u00a35 from my bank account without prior notification. Spoke to multiple agents on live chat no results. Got no refund! On Friday spoke to an agent which promised me that i\u2019d be charged \u00a34.99 for Entertainment and the rest \u00a35 would be taken from my credit on my account. Yesterday they charged me the \u00a34.99 plus \u00a35 for Cinema. Checked my Now account and i had 0 credit there. I\u2019ve been lied to and manipulated into an offer that hasn\u2019t been explained to me properly when i signed up. I guess that\u2019s how they make their money by making people fall for their \u201coffer\u201d when in reality it\u2019s a total rip off. Yesterday i tried again to speak to not one but two agents on live chat. The first guy took so long that eventually the chat ended due to time out. The second one ended up the same. They trying to justify what i\u2019ve been charged for saying that \u00a35 was meant to be for Entertainment when i could clearly see on my bank transaction that i\u2019ve been charged for cinema Twice this month. They do have a contact number but they don\u2019t take accountability for anything instead they make you go and chat with a useless agent on a trash chat that doesn\u2019t even let you finish the conversation. \r\nThis company is Trash\/Garbage. I\u2019m going to escalate it to someone higher up since i\u2019ve got no results from a regular agent. \r\nI only signed up for this to watch House of Dragons which with the offer sounded pretty decent but too good to be true as afterwards they would take all your money from your bank account. \r\nAvoid like plague, this is not worth it. It\u2019s a trash service where everyone is trying to avoid you. \r\nOne star is too much for them i\u2019d give Zero stars if i could."