While watching a tennis final yesterday, I had to leave the match to take a phone call, so I logged out. When I logged in again to watch the rest of the match, there was NOTHING being streamed. I checked elsewhere online and the match was still going on, but of course I couldn't watch it because it had DISAPPEARED from NOWTv. There was NO EXPLANATION. In my experience, this is not the first time coverage has dropped out - and I can appreciate that it's going to happen some of the time, BUT there is no customer service, no advice on screen, NOTHING. The impression I now have from using NOWTv is that it is so bad that I feel like telling everyone to avoid it. If you don't believe me, there are a lot of similar customer experiences like mine on Trustpilot. Take a look. Absolutely unacceptable level of service. I will be complaining to them, but to be honest I do not expect to get any reply, let alone any genuine customer service. I will try, though. But when, as I expect, I get nowhere, I will definitely contact Ofcom.