Victoria Turcan
Signed up for this new offer of £14.99 a month but little did i know what a nightmare it would turn into… I’m a new user to Now TV and after subscribing i’ve got charged twice this month for Boost £5 from my bank account without prior notification. Spoke to multiple agents on live chat no results. Got no refund! On Friday spoke to an agent which promised me that i’d be charged £4.99 for Entertainment and the rest £5 would be taken from my credit on my account. Yesterday they charged me the £4.99 plus £5 for Cinema. Checked my Now account and i had 0 credit there. I’ve been lied to and manipulated into an offer that hasn’t been explained to me properly when i signed up. I guess that’s how they make their money by making people fall for their “offer” when in reality it’s a total rip off. Yesterday i tried again to speak to not one but two agents on live chat. The first guy took so long that eventually the chat ended due to time out. The second one ended up the same. They trying to justify what i’ve been charged for saying that £5 was meant to be for Entertainment when i could clearly see on my bank transaction that i’ve been charged for cinema Twice this month. They do have a contact number but they don’t take accountability for anything instead they make you go and chat with a useless agent on a trash chat that doesn’t even let you finish the conversation. This company is Trash/Garbage. I’m going to escalate it to someone higher up since i’ve got no results from a regular agent. I only signed up for this to watch House of Dragons which with the offer sounded pretty decent but too good to be true as afterwards they would take all your money from your bank account. Avoid like plague, this is not worth it. It’s a trash service where everyone is trying to avoid you. One star is too much for them i’d give Zero stars if i could.
1 year ago
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