I signed up for the cinema and entertainment package under the false pretence I had 7 days trial. When I cancelled way before my 7 days ended they kept the charge of £6.99 due to the fact that I watched 4 hours of tv. Who would have thought you will need to "trial" the service! They offer £2.99 partial refund.i refused. They clearly need the money more... in addition they tried to keep me into contract until I mentioned the 14 days cooling off period pretty much everyone is entitled for. Do not do the mistake in "trialling this " not such thing with this "company "