“I fell for the free trial just like everyone else. Turns out I was signing up for 3 different memberships (3!!) when I signed up. And although I decided to cancel as I didn't like any of the shows I was still charged a month later... Turns out although they sign you up for these 3 different memberships in one go, you apparently have to cancel them all individually. Absolute scam obviously and their customer service is really poor. Don't bother with this TV they will try to deceive you to get every penny out of you.”
“Would give 0 stars if I could. When I was a broadband customer the signal was appalling. Constantly cutting out and reconnecting or simply offline. This was something I made several complaints about, which of course, they always closed before any response was given.
This also was a problem with my movie and entertainment accounts. Constantly disconnecting and unable to reconnect.
Overall the worst thing about my experience with now tv is the awful customer service and the lack of help they offer. They clearly are very happy to lose customers as they are very quick to help you cancel your account. I would recommend saving your money and spending with a company with a wider variety on their platform and also a company who values their customer. I’d also recommend looking for companies who follow legal requirements to deal with their complaints over the phone and not with a robot in web chat.”
“Purchased a now tv stick back in early 2021.
It was only used a couple of times, unfortunately after deciding that it wasn't really very good value for money I did not cancel membership or debit card details.
When looking at my bank account I noticed a payment for Now Boost which I have since found out is for an enhancement to sound and picture quality.
When I challenged this with now tv, they basically explained that one of my family must have ordered it. The stick was disposed of in March 2021 and we carried on with our existing TV service provider (Virgin). So there was no use of the now tv service since February 2021.
I requested that they looked at my viewing history but this fell on deaf ears.
The amount that was taken from my account was miniscule but that is beside the point.
There attitude and customer service is below poor, and I would never go near this company or any associated company ever again.
Good luck to those people who have had money taken from there accounts.”
“Worst customer services I’ve ever encountered. Expect to be repeatedly cut off or passed on to another person who will ask you the exact same questions. They are all reading straight from cue cards and will have you running in circles until you’re dizzy.
I had used their website to cancel my service with them and assumed that it was ended. This was not the case and I continued to be billed. Once I was aware of this, I contacted customer services only to be messed about repeatedly on multiple occasions. They owed me 10 months of payments. They offered 3 as a “good will gesture!” Avoid this company, there a far better providers out there. NowTV are corporate crooks who hide amidst the small print, and have a third rate customer service department.
Use them at your own peril”
“AFTER 119 DAYS ME AND MY PARTNER HAVE FINALLY GOT INTERNET SERVICE!
Do NOT trust NOW they are a scam company and simply do not value their customers.
After 119 days from our planned 'go live date', over 9 excuses as to why we haven't 'gone live' - 4 visits and over 30 phone calls later we have finally got internet service as of the 17th November, but wait there's more...after being told time and time again by representatives of NOW that we would be on the auto compensation scheme promising £5.06 (give or take a £0.01 as memory fails me at this point) we are first told we would get nothing, NOW went on to blame Openreach, said they would chase them up and find out why I am not getting what I deserve and ask them to revisit this.
I then got an email from NOW saying 'we have decided to offer you £20 as compensation and good will gesture'.
I called up to ask how I can escalate this and was sighed at repeatedly while being told there is anything we can do apart from get the complaints team to email you and you'll hear from them with 72 hours.
Still absolutely nothing from them, disgusted and appalled is an understatement.
I will be requesting all of my call recordings and notes that are on the system and taking this further.
What a disgusting example of how how do business and how to treat your customers.”
“Dreadful. I couldn't get it to work, despite endless CHATS and eventually gave up but then, of course, it was a nightmare trying to get the money back. There's no way of communicating with anyone other than on CHAT (no telephone, no email, no postal address). Even on CHAT you are endlessly cut off whilst they are "investigating". A complete disgrace.”
“Over the years I have been with many providers and had all different routers, Now is by far the WORST. The WIFI is just shocking. I live in a relatively small flat and if I go into any room other than the one the router is in it goes all the way down to one bar. I would rather pay the extra few quid for a reliable service from a reliable network, than this useless rubbish”
“Terrible service. Just subscribed for a monthly sub and it's rubbish how difficult it's to watch something. They should learn from Netflix and Amazon Prime. I am going to cancel it NOW.”
“Signed up with them last August. Not sure how but I signed up to the sports channel in error. When l received their email confirmation l cancelled this and the amount was refunded. This was a bit time consuming to sort out. I was also advised to set up a pin number to avoid this happening in the future.
No problems with broadband, TV or phone.”
“Disgraceful thieves!!! Taking for inactive subscription but take no responsibility and show now remorse!!! Amazon would never treat customers this way!!!”
“I have had a similar experience to some of the other reviews in that I've found a pass has been set up on my account without my authorisation. After going through two different complaints procedures NOW are still refusing to refund me. I don't know how this pass got added to my account. It was a sports pass and I, nor anyone in my family, am not in the least bit interested in sports, so it makes no sense.
NOW have assured me that they cannot add a pass to an account from their end, which I believe. If they had done it would be fraudulent. They've also told me that my account hasn't been used by a third party. What they haven't told me is how the pass was added to my account without me being aware. However, they've admitted that it's possible to 'accidently purchase a pass without realising.' This, surely, is extremely poor practice. They know that it's an issue and that people have purchased passes by accident, yet they allow it to continue. It should not be possible to buy something by accident. An analogy would be walking into Currys and accidently buying a washing machine because you happened to walk past it on the way to look at the TVs.
I had been with NOW since 2015 and had been paying for an entertainment pass which, when I cancelled, I was paying £9.99 a month. So for the sake of the £100 they have taken from me without my agreement and refused to pay back they have lost a regular monthly income of £9.99. They obviously see more value in the £100 than in keeping a long term satisfied customer.
During one of my complaints NOW advised me to update my financial details as the credit card on my account had expired (that's what alerted me to the sports pass.) I don't trust NOW with any of my financial details and I will not be using their services again anyway, so all they have on my account is an expired credit card. At least they will not be able to take any more money without my consent. I have tried to completely shut down my account, but it doesn't seem to be possible.
I will be taking my complaint further because I don't think they should be allowed to get away with what they have done. I would also like to stop them from being able to do this to someone else. In the meantime, if you're reading this and wondering whether to get an account with NOW, I hope this review has been helpful.”
“Customer service are not helpful at all. Once they have your card details, beware. They like to take money from your account. I found subscriptions that I had not ordered. I think you can get everything without the Now stick as most of the different content is paid for on passes, so you get very little in reality. Netflix, amazon Prime, just about anything will offer better value. They love to sell you a monthly pass on the back of a free trial. I wonder if they make alot of money out of mistakes? Be very careful if you hate to waste money.”
“Terrible service. Not worth saving pennies, go with talk talk. I chose this due to non-contract, as someone who moves house every 6 months. Not worth the £60+ installation. Engineer date delayed by one week. Then, delayed activation by 3 weeks, cannot contact relevant teams directly have to wait for a call back by 'tier 2'. Waited three weeks, received no phone calls. Received a text saying to call back generic NowTV number as they tried to contact me but couldnt get through. Was informed my order was cancelled. They cannot confirm why, they presume it was previous tenant. I think It was Now TV. Generally customer service is diabolical and have zero information. I was told I'd have to re-order, if you look at timeline you'll imagine that's another 4 weeks, while having to work from home :) Don't do it”
“ARE YOU WITH
NOWTV ,
please check your bank statements if you have had nowtv ,
I checked my bank statement and found i was paying nowtv £11.99 month but I don't have nowtv, spoken to there custmer support services and found out that I cancelled my nowtv phone and broadband years ago but i didn't cancel movies as this is a separate payments. they have been charging my account £11.99 for years
I thought when i cancelled broadband they stop all payments, but they don't, so now I have cancelled the payments nowtv are unwilling to pay me back all the payments I have made since 2018 ,
Yes its my fault for not checking my statements properly,
But it was something I just overlooked,
I would be a little more careful when checking your bank statements to see what your paying out , nowtv are complete scum by letting this go on, there could be other companies that allso don't cancel all your payments when you cancelled. Be aware”
“I would give them zero stars if I could.
Appalling customer service, couldn’t care less what you think only interested in money huge mistake signing with them.
I have lodged a formal complaint against them with the regulator.
If you are thinking of using any of Now TV services, DONT.
GO anywhere else then with them”
“Their service & passes are generally a pretty good deal for those of us who don't want to & can't be tied to contracts with subscription TV & streaming services. The level of customer service via their website & live webchat in particular can be very good. Just make sure to keep an eye on when initial monthly passes come to their end as they auto renew for another month.”
