“No Internet connection! When I finally managed to get past the robots after multiple attempts I got through to a call center which was obviously in India and spoke to a female whose command of the English language was suspect at he very least! Each word spoken was followed by a 1-2 second gap which I found very annoying and when she finally finished speaking she broke the connection!! I am going to treat NOW with the same contempt tha they treat their customers and simply cancel my direct debit to see if that'll get their attention! All aspects of their "service" can be summed up in one single word! "SHITE!"”
“Been on this contract for a year or so now, despite the WiFi speed often being temperamental and inconsistent, I was fairly happy with their broadband. However, just received an email, that states your contract will end, which specifies the day the monthly charge will double - this is bad enough in itself that they try to purposefully trick you out of money in the hope you will forget to cancel it or not check your emails. The worst part is, it specifies a date that the increased charge will happen, and I have just been billed double the month BEFORE it specified. Any company that tries to scam customers in this way is not to be trusted... will be looking into finding an alternative provider whether they can rectify this or not. I have seen many other people talking about similar experiences too..”
“Did a trial but discontinued as refuse to be charged a subscription to get anything over 720 hd resolution and for basic 5.1 surround sound excluding bonus streams.”
“WHAT A COMPLETE CON! I wanted to trail Now TV, so I paid for a ONE WEEK "Entertainment"only subscription. However, this INCUDED a free trail of "Cinema" and "Boost". I tried Now TV and was NOT IMPRESSED, so I did not renew, thinking that the ONE WEEK TRIAL would expire and that would be the end of it - BUT NO! I noticed payments taken out of my bank for the Cinema and Boost options, as well as future payments being lined up for the Enertainment option???????? So I cantacted Now TV and was informed that because I had NOT CANCELLED these services, they were automatically added UNTIL CANCELLED???? How does a one week trial become indefinite and how do FREE ONE WEEK TRIALS also become indefinite??
WHAT A COMPLETE AND UTTER CON! I was informed that the terms and conditions explained that if I did not cancel, I would pay for these 3 services UNTIL I DID CANCEL!! I had assumed that a ONE WEEK TRIAL was exactly that - a ONE WEEK ONLY TRIAL and that if I subsequently wanted to continue with Now TV, I would TELL THEM THAT!
To my mind, this is a con job by Now TV that numerous people must have been trapped in and it is not surprising really given that Now TV is owned by Sky TV who rip people off constantly!!
I told the employee that I was going to complain to OFCOM about this CON JOB and - suddenly - I got a refund for the Cinema and Boost and my membership cancelled!! Now TV KNOW they are being deceptive in what they are doing but they will keep doing it unless enough people complain to OFCOM, as I am doing, despite the refund.”
“This is a dreadful company. They have doubled the cost of my Broadband, no warning this was happening. I have phoned twice, but the people on the other end of the line do not speak english and do not understand me either. They say something like my agreement has coming to an end, so doubling my subscription and taking the free landline calls away too!! If you want to deal with a regulated company, then this does not appear to be one of them!!”
“3 weeks of not being able to login, call centre in India that does absolutely nothing, you can't ring them to complain, you can't cancel your payment if you can't login, it's like beating your head against a brick wall. I sincerely hope it goes out of business some time soon.”
“0 Stars. I have had Now Broadband for a 24 month contract. I was paying £23.50. When my contract was coming to an end this month they emailed saying what my options were. One was do nothing and no cost sgainst it but I assumed inflationary increase. Boy was I wrong. My DD went out yesterday and they had the cheek to double it without even notifying me! £46 for mediocre broadband connection.
I tried to log into my account but it kept showing an error- a logging in error on laptop and a sorry you can’t view or amend your package right now error on my mobile! Suspicious!
I complained and they admitted the email I received was ‘confusing’ and they have put measures in place to address the wording for future customers - lucky them! No reimbursement for me! I have cancelled and switched of course!
I had to buy two extenders for the house as their signal is poor so not value for money even at the £23.
If you look on the Now community chat I am one of many who have been duped.”
“0/5 stars if I could. Never installed Internet and still charged us monthly after I terminated the account. Customer service hung up multiple calls. Very fraudulent!”
“Terrible customer service you can't even phone them no more I've been charged for months for services I have not applied for or even used as I canceled it months ago ,discusting it's fraud technically and there getting away with it.”
“I have been with Now TV for 4 years. I loved the no contract approach and the value for money, but last month my bills went from £28.50 to £43.50. No emails, no letters absolutely no communication to advise of the change. i tried to contact them but their offices are in India, I was asked to confirm my full password over the phone and told that because my contract rolled out my bill was now £43.50 and that's that. How can my contract roll out when I don't have a contract? How can the price increase randomly?”
“Please do not waste your hard earned money on Now or Nowtv. They do not allow you un-subscribe without using 3rd party arbitration. Also highly inflate the monthly subscription bill there-after.”
“Cancelled my membership and they still taking money! When I call the automation hangs up because I don’t have an account any more!!!!! Absolutely terrible service provided with terrible internet and then stealing money and impossible to talk to customer services 100% DO NOT USE THEM”
“The broadband has been getting increasingly bad over a period of about 6 months. The connection from the router is terrible giving me one bar just one room over from it. We've told them we're leaving due to being offered a better package at the same price we were paying from them from Virgin and the wifi has been terrible ever since. Can't wait for it to be transferred over on Friday. Shocking wifi”
