NOW TV Reviews

"I have been with Now TV for 4 years. I loved the no contract approach and the value for money, but last month my bills went from \u00a328.50 to \u00a343.50. No emails, no letters absolutely no communication to advise of the change. i tried to contact them but their offices are in India, I was asked to confirm my full password over the phone and told that because my contract rolled out my bill was now \u00a343.50 and that's that. How can my contract roll out when I don't have a contract? How can the price increase randomly?"

"Get away with whatever they can. LiveChat agents lie\r\nRaised complaint 6 weeks ago. Bought a sports day pass and was supposed to get a 9 month mobile pass free. They say because I paid \u00a311.99 and not \u00a311.98 I can't have the pass... Yes really.\r\nThe actual process of buying the pass was clunky and they have incorrect info on their FAQs, both of which combined made me miss the start of the game I'd bought pass to watch (when I raised these points they did not even acknowledge).\r\nIt's been a nightmare getting hold of them since, emailed on November 1st, 6th, 7th, 17th and 27th and still no reply of any kind since the 10th, saying they were 'referring case to relevant team'.\r\nLiveChat since then and was cutoff (screen freezes meaning you can't save transcript, funny that...).\r\nSpoken to Twitter team several times and they do nothing, have no account access and won't even pass on a message for you.\r\nLiveChat on Friday and they promise an email in 24-48 hours.\r\nWeekend passes and no email. LiveChat today and ask to speak to manager, agent says they can't transfer chats... 4 messages later they transfer me to floor manager!! Have the transcript and screenshot to prove.\r\nWhilst I'm waiting for manager to type... LiveChat times me out and ends chat!!\r\nJump back on, ask to be reconnected and 2nd agent tries to tell me same lie that it's not possible for them to transfer!! Disgusting! I insisted on staying on the chat and waiting for a manager - and surprise surprise I've been cut off again.\r\n\r\nThis brand could not care less about customers, and their 'support' agents seem trained to lie.\r\nDo not do business with them."

"Get away with whatever they can. LiveChat agents lie\r\nRaised complaint 6 weeks ago. Bought a sports day pass and was supposed to get a 9 month mobile pass free. They say because I paid \u00a311.99 and not \u00a311.98 I can't have the pass... Yes really.\r\nThe actual process of buying the pass was clunky and they have incorrect info on their FAQs, both of which combined made me miss the start of the game I'd bought pass to watch (when I raised these points they did not even acknowledge).\r\nIt's been a nightmare getting hold of them since, emailed on November 1st, 6th, 7th, 17th and 27th and still no reply of any kind since the 10th, saying they were 'referring case to relevant team'.\r\nLiveChat since then and was cutoff (screen freezes meaning you can't save transcript, funny that...).\r\nSpoken to Twitter team several times and they do nothing, have no account access and won't even pass on a message for you.\r\nLiveChat on Friday and they promise an email in 24-48 hours.\r\nWeekend passes and no email. LiveChat today and ask to speak to manager, agent says they can't transfer chats... 4 messages later they transfer me to floor manager!! Have the transcript and screenshot to prove.\r\nWhilst I'm waiting for manager to type... LiveChat times me out and ends chat!!\r\nJump back on, ask to be reconnected and 2nd agent tries to tell me same lie that it's not possible for them to transfer!! Disgusting! I insisted on staying on the chat and waiting for a manager - and surprise surprise I've been cut off again.\r\n\r\nThis brand could not care less about customers, and their 'support' agents seem trained to lie.\r\nDo not do business with them."

"Signed up for this new offer of \u00a314.99 a month but little did i know what a nightmare it would turn into\u2026\r\nI\u2019m a new user to Now TV and after subscribing i\u2019ve got charged twice this month for Boost \u00a35 from my bank account without prior notification. Spoke to multiple agents on live chat no results. Got no refund! On Friday spoke to an agent which promised me that i\u2019d be charged \u00a34.99 for Entertainment and the rest \u00a35 would be taken from my credit on my account. Yesterday they charged me the \u00a34.99 plus \u00a35 for Cinema. Checked my Now account and i had 0 credit there. I\u2019ve been lied to and manipulated into an offer that hasn\u2019t been explained to me properly when i signed up. I guess that\u2019s how they make their money by making people fall for their \u201coffer\u201d when in reality it\u2019s a total rip off. Yesterday i tried again to speak to not one but two agents on live chat. The first guy took so long that eventually the chat ended due to time out. The second one ended up the same. They trying to justify what i\u2019ve been charged for saying that \u00a35 was meant to be for Entertainment when i could clearly see on my bank transaction that i\u2019ve been charged for cinema Twice this month. They do have a contact number but they don\u2019t take accountability for anything instead they make you go and chat with a useless agent on a trash chat that doesn\u2019t even let you finish the conversation. \r\nThis company is Trash\/Garbage. I\u2019m going to escalate it to someone higher up since i\u2019ve got no results from a regular agent. \r\nI only signed up for this to watch House of Dragons which with the offer sounded pretty decent but too good to be true as afterwards they would take all your money from your bank account. \r\nAvoid like plague, this is not worth it. It\u2019s a trash service where everyone is trying to avoid you. \r\nOne star is too much for them i\u2019d give Zero stars if i could."

"Signed up for this new offer of \u00a314.99 a month but little did i know what a nightmare it would turn into\u2026\r\nI\u2019m a new user to Now TV and after subscribing i\u2019ve got charged twice this month for Boost \u00a35 from my bank account without prior notification. Spoke to multiple agents on live chat no results. Got no refund! On Friday spoke to an agent which promised me that i\u2019d be charged \u00a34.99 for Entertainment and the rest \u00a35 would be taken from my credit on my account. Yesterday they charged me the \u00a34.99 plus \u00a35 for Cinema. Checked my Now account and i had 0 credit there. I\u2019ve been lied to and manipulated into an offer that hasn\u2019t been explained to me properly when i signed up. I guess that\u2019s how they make their money by making people fall for their \u201coffer\u201d when in reality it\u2019s a total rip off. Yesterday i tried again to speak to not one but two agents on live chat. The first guy took so long that eventually the chat ended due to time out. The second one ended up the same. They trying to justify what i\u2019ve been charged for saying that \u00a35 was meant to be for Entertainment when i could clearly see on my bank transaction that i\u2019ve been charged for cinema Twice this month. They do have a contact number but they don\u2019t take accountability for anything instead they make you go and chat with a useless agent on a trash chat that doesn\u2019t even let you finish the conversation. \r\nThis company is Trash\/Garbage. I\u2019m going to escalate it to someone higher up since i\u2019ve got no results from a regular agent. \r\nI only signed up for this to watch House of Dragons which with the offer sounded pretty decent but too good to be true as afterwards they would take all your money from your bank account. \r\nAvoid like plague, this is not worth it. It\u2019s a trash service where everyone is trying to avoid you. \r\nOne star is too much for them i\u2019d give Zero stars if i could."

"Signed up for this new offer of \u00a314.99 a month but little did i know what a nightmare it would turn into\u2026\r\nI\u2019m a new user to Now TV and after subscribing i\u2019ve got charged twice this month for Boost \u00a35 from my bank account without prior notification. Spoke to multiple agents on live chat no results. Got no refund! On Friday spoke to an agent which promised me that i\u2019d be charged \u00a34.99 for Entertainment and the rest \u00a35 would be taken from my credit on my account. Yesterday they charged me the \u00a34.99 plus \u00a35 for Cinema. Checked my Now account and i had 0 credit there. I\u2019ve been lied to and manipulated into an offer that hasn\u2019t been explained to me properly when i signed up. I guess that\u2019s how they make their money by making people fall for their \u201coffer\u201d when in reality it\u2019s a total rip off. Yesterday i tried again to speak to not one but two agents on live chat. The first guy took so long that eventually the chat ended due to time out. The second one ended up the same. They trying to justify what i\u2019ve been charged for saying that \u00a35 was meant to be for Entertainment when i could clearly see on my bank transaction that i\u2019ve been charged for cinema Twice this month. They do have a contact number but they don\u2019t take accountability for anything instead they make you go and chat with a useless agent on a trash chat that doesn\u2019t even let you finish the conversation. \r\nThis company is Trash\/Garbage. I\u2019m going to escalate it to someone higher up since i\u2019ve got no results from a regular agent. \r\nI only signed up for this to watch House of Dragons which with the offer sounded pretty decent but too good to be true as afterwards they would take all your money from your bank account. \r\nAvoid like plague, this is not worth it. It\u2019s a trash service where everyone is trying to avoid you. \r\nOne star is too much for them i\u2019d give Zero stars if i could."

"The worst I ever had. Measlieading, cheating, bad advisors on the phone or online. Charged me for cinema tv and for other I never subscribe for. When tried to speak with someone or fix the situation the chat for 3 times was disconnected ans on the phone no one could help as the online advisers the ones dealing with this type of situation. Seriously stay out of it. Will give you a huge headache. I lost \u00a320 for what I havent even enjoyed. Its disgusting and disappointing. So please be aware and don't subscribe. Netflix preference 100%. Stay with the money because what's counts its your horrible attitude and the way you dealing with your customers...."