“It's 2023, and NowTV is stuck in a pixelated past, with 720p being its default resolution—a far cry from industry standards. In an era where even fledgling streaming platforms offer 1080p as their base package, NowTV has the audacity to ask customers to cough up more cash for this essential feature. It feels exploitative, especially for customers less versed in the nuances of tech.
Even with the additional subscription, you're only elevated to 1080p with no option for 4K or HDR, leaving you with a subpar viewing experience that's a far cry from today's vibrant and ultra-detailed standards. The software interface feels like it's been coded by novices and lacks the polish and professionalism we've come to expect in our streaming experiences.
And if you're thinking of watching on your laptop, be prepared to install their streaming client. It's a step that feels redundant in this day and age, complicating what should be a seamless transition between devices.
Your gigabit-speed internet won't rescue you either. Despite high-speed connections, the stream quality is sluggish and often compromised. Even more baffling is the persistence of ads, present even after paying for the service and its supposed 'boost' package.
Customer support? Prepare for disappointment. The lack of helpful and responsive assistance only adds to the frustration. And if you decide to cancel your subscription, the process is an uphill battle. A glaring issue that speaks volumes about their customer-centricity, or rather, the lack thereof.
NowTV has managed to secure popular TV shows through exclusive contracts, a practice that unfortunately keeps more user-friendly platforms from hosting these shows. The software is riddled with bugs and missing fundamental features that have long since become standard elsewhere.
All in all, NowTV feels cumbersome and awkward to use, a relic in a world that has long since moved towards intuitive, customer-focused experiences. I regretfully give it a 1-star rating, hoping for significant improvements in the future.”
“Dishonest arrogant 'you can't touch us' attitude. Took £22 from me in one week for a FREE 7 day trial and called me a liar and said I authorized them to take it and if I object I should report them to the police. Disgusting.”
“Just Dont!
Signed up in Dec 2022. Tried closing the account, cant!!! Watched 2 games of EPL & now still am receiving their fee even though I live in NZ!!! No one to help its a huge SCAM!!!!”
“Absolute thieves.
DO NOT GIVE THEM YOUR CARD DETAILS.
They will continue to take money after you have cancelled and you CANNOT get it back, no matter who you talk to.
Discraceful company.”
“USELESS service,Draconian payment system,they tell you your cards declined every month,but the bank informs us there's nothing wrong,it's their payment system that's outdated due to due diligence failures.”
“I brought a day pass to watch the leicestet man utd game now you are now trying to vom me to tell ne i brought 9 months i dont think so.
If i get sny hassle i will get my mp onto it .”
“Now took my setup payment and order for Broadband and gave me an activation date. I waited for this activation date but no router arrived. On the activation date, I call up Now only to find that they have lost my order. Eventually they find it but can see that they had cancelled the order shortly after I paid my setup fee. No one called or communicated with me at all. I was just left waiting for my activation date. So now I have lost two weeks with no broadband and Now are clueless as to what went wrong, they also cannot refund my setup fee due to their own internal issues which I did not fully understand. This company will happily take your money and then treat you like the dirt of a dog. AVOID AND DO NOT USE UNDER ANY CIRCUMSTANCES!”
“I have never had such a hard time trying to pay money to watch TV. Simply could not make an account to watch the last of us after 1 hour just gave up. Terrible.”
“Do not take the free offer up as it is only there to con you into inadvertently subscribing to them as you’ll think you cancelled but as they told me it’s not that simple and they will take your money without authorisation”
“Rubbish quality for stupidly high price, inconvenient, unresponsive UI, general quality issues. Black level was messed up (washed out image). The service is offering 720p (which youtube doesn't even classify as HD anymore, for comparison) WITH ads for £9.99 a month, charging an extra £5 a month for at most 1080p. My mistake was rushing in assuming the service would at least be modern for the price. I never imagined it could be this bad. I also didn't actually GET the beautiful 720p, but something closer to 360p. All while buttons on the UI were unresponsive. I might have watched about 20 seconds of content before realising I'd made a horrible mistake. I wanted to get a refund and escape with my life, but was left waiting for a chatbot which seems to be on holiday. Also, because I've actually looked at a few seconds of content, it seems their policy wouldn't allow a refund anyway.
It's my own fault for expecting what I thought was the bare minimum for a paid service like this and not reading what I was getting into. I just want to watch the last of us dude :(”
“£8 a month "deal" for 720p quality worse audio and 1 device. Oh! But pay an extra £5 a month for basic 1080p quality and standard audio. What a joke of an offer. I'll stick to the better value Netflix, prime and Disney plus for my streaming needs.”
“Get away with whatever they can. LiveChat agents lie
Raised complaint 6 weeks ago. Bought a sports day pass and was supposed to get a 9 month mobile pass free. They say because I paid £11.99 and not £11.98 I can't have the pass... Yes really.
The actual process of buying the pass was clunky and they have incorrect info on their FAQs, both of which combined made me miss the start of the game I'd bought pass to watch (when I raised these points they did not even acknowledge).
It's been a nightmare getting hold of them since, emailed on November 1st, 6th, 7th, 17th and 27th and still no reply of any kind since the 10th, saying they were 'referring case to relevant team'.
LiveChat since then and was cutoff (screen freezes meaning you can't save transcript, funny that...).
Spoken to Twitter team several times and they do nothing, have no account access and won't even pass on a message for you.
LiveChat on Friday and they promise an email in 24-48 hours.
Weekend passes and no email. LiveChat today and ask to speak to manager, agent says they can't transfer chats... 4 messages later they transfer me to floor manager!! Have the transcript and screenshot to prove.
Whilst I'm waiting for manager to type... LiveChat times me out and ends chat!!
Jump back on, ask to be reconnected and 2nd agent tries to tell me same lie that it's not possible for them to transfer!! Disgusting! I insisted on staying on the chat and waiting for a manager - and surprise surprise I've been cut off again.
This brand could not care less about customers, and their 'support' agents seem trained to lie.
Do not do business with them.”
“This is the worst streaming UX I've ever experienced. Content is decent but not comparable to the likes of Netflix, Disney Plus etc. Pricing is high and paywalls exist for all content. The app feels rushed and should have been web-based from the start.”
“NOW TV are thieves. They just steal your money and give you no service in return.
When I tried to leave them, they blocked the move and have been taking my money ever since. I can't cancel the payments, they just keep stealing my money and giving me no Internet.
NOW TV IS A SCAM. DO NOT 7SE THIS COMPANY”
“An absolute insult and a scam!
- 40% more expensive than any other streming service.
- adds 'boosters' during purchase to try and scam you ouy of extra money.
- min of 4 adverts at the beginning of every episode and a further 3 breaks of around 4 adverts long each... making a 1 hour episode an extra 20% longer.”
