“⭐☆☆☆☆
The worst TV channel ever! NOW TV keeps cancelling series instead of giving them a fair chance. Why should we get attached to a story if it can be cancelled at any moment? Viewers deserve better! I'm tired of rushed finales and unfinished stories. I've lost my trust in NOW TV, and I won't watch their series anymore. 👎”
“We signed up for NOW TV movies after recently having a baby, hoping to enjoy some films together during our limited downtime. The main reason for taking out the subscription was to watch The Lord of the Rings, only to discover that it was available through HBO Max instead.
We contacted customer services, explained the situation and agreed to cancel our existing subscription and switch to HBO Max. Unfortunately, the chat disconnected before the change could be completed.
When we returned a couple of days later to finish what had already been discussed, we were effectively told tough luck because we had watched a film.
What an absolutely ridiculous way to treat paying customers.
We weren’t asking for anything for free. We weren’t trying to exploit the system. We simply wanted to switch to the correct subscription for the content we actually wanted to watch. We had already taken the time to contact customer services and discuss a solution, only to find ourselves going around in circles because the original conversation never reached a conclusion.
Apparently, watching a film means you’re no longer entitled to a reasonable solution, even when you’ve made an honest mistake about which subscription you needed. The fact that we had already discussed and agreed to switch makes the whole experience even more frustrating.
The complete lack of flexibility, common sense and customer care has been shocking. Rather than trying to retain a customer and resolve a simple issue, NOW TV seems perfectly happy to leave people feeling ripped off and thoroughly fed up.
We’ve just had a baby, and the last thing we need is to waste our time chasing a company over something that should have been a straightforward subscription change.
Customer service should be about resolving problems, not hiding behind policies and making customers pay for an issue they were actively trying to sort out.
Based on this experience, I would struggle to recommend NOW TV to anyone. If something goes wrong, don’t expect a particularly helpful or understanding response.
A genuinely disappointing experience from a company that should know better. Sort your customer service out.”
“Now Tv has the worst customer service i have ever been involved in due to there billing system failure,they completely wiped my discount contract for 6 months and my payment details from my account it went down no warning live steaming sport they blamed my bank , my bank has verified no payment request from Now for last month , it was Now TVs system glitch a broken Token through visa payment , they refuse to own this, after live chat 8 times and 4 emails and giving me the run around full of excuses and lying refused to give me back my 5 months left on my contract refused to offer me a code so i could do this in fact refused to be helpful in any way at all asked for a deadlock letter 4 times no response they are rude and unhelpful next stop the CISAS (Communications and Internet Services Adjudication Scheme) save yourself a lot of bother don't subscribe to them or sky they are both Terrible frustrating companies.”
“I subscribed for what I thought was Sky Sports, but in my view there is not much to watch. Not even the French open. I mistakenly thought I would be able to watch all the major sports events, but I was wrong. Please do your research better than I did before you subscribe.”
“Cancelled within 1 month, but their new set up is to charge you for a year. I tried to cancel & they initially said I couldn’t because I subscribed willingly. When I showed him the marketing email THEY sent me, his line became, “small print dud tell you the minimum term was a year”
Beware, they have the worst customer service ever. I should have known, as an ex sky tv customer I should have steered clear of anything sky.
They don’t have enough shows to make you stick around for 3 months, talk-less of a year. 90% of the shows are mid, not worth your time even in a free view.
It’s a new style of rip off.
AVOID!!”
“Extremely disappointed with NOW TV. I cancelled within 8 days because I didn’t like the service, but they refused a refund because it’s a “minimum-term plan.” If you want flexibility or a chance to change your mind, this is not the service for you”
“I have been charged £34.99 which is completely wrong. I was offered a new subscription at £19.99. They took that and £34.99 on top. I have exchanged about 22 emails with them and after they promised me a manager would be in touch I have heard nothing. I am now taking them to the small claims court.”
“This company has the worst abusive policies I have ever seen from a service provider in the UK. I subscribed for a trial where it was a clear statement that I can cancel anytime and after a month I cancelled and 2 months later they are still charging my account even if I requested to cancel because I am not interested to continue. They refuse to cancel and pretend that I have to stay 1 year with them !!! It's ridiculous. AVOID THIS COMPANY AT ANY COST”
“The Now Cinema Package is disgraceful. At almost twice that of Netflix there is nowhere near as much quality choice. Even Disney plus is cheaper and has a better selection. Plus both the latter have a good film selection and series. To get both series and movies on Now would cost nearly £20, and much more if you want to skip ads. Netflix starts from just £5.99 and is good value. Now TV is owned by Sky. Until 2 years ago I had been a Sky subscriber since 1987, Sky early days. For years I swore by Sky, Now I would not recommend we either Now or Sky. If your happy with just streaming get Netflix or one of the many other good apps, some of which have a good selection of free viewing. Some provide live streaming. Don't choose Now. I gave Now 1 star. There was no option to give no stars.”
“Now TV has decent content but the app frequently stopped working. Support gave me steps to follow but they didn't resolve the issue. Suddenly after a day or so Now TV would work again with no further action being taken. During the issue my other streaming platforms worked perfectly. Great content, crappy service.”
“Now TV has decent content but the app frequently stopped working. Support gave me steps to follow but they didn't resolve the issue. Suddenly after a day or so Now TV would work again with no further action being taken. During the issue my other streaming platforms worked perfectly. Great content, crappy service.”
“I had cancelled my Now Tv subscription over two years ago before I left for Australia and received a confirmation email that I had cancelled. I hadn't logged into my Irish bank a/c in that time and discovered a week ago they had continued to charge me despite the cancellation. I have tried addressing this with Now TV through their customer service chat. I could not actually speak to a person as it is fully controlled by AI. I got a month refund. Will not be returning to this service.”
“I have paid my bill and yet my service has not been restored even after ringing up and asking why and I'm not given a straight answer, really bad service and a waste of money
Stay away”
