“I used to watch the odd premier football game on Now, see now pardon the pun just as sky did Now is following suit and pricing themselves out of the market, so won't be buying a day pass anymore..”
“You can tell by the poor customer service ratings that now tv couldn’t care less about it’s customers. If they did then they would have sorted these issues long ago.”
“Been Waiting on a refund now just over a month more than half of the bill is owed in a refund i have been told it would go in on three different dates still no sgin i will never use them again stay clear”
“Beware: this company will charge you without you creating an account and there is NO way to stop the fraudulent charges.
For the last 6 or so years I have been charged for monthly subscriptions to Now TV (one £9.99 and one £5). Problem is I've never signed up to NOW TV - I never heard of them and didn't even know they existed until this happened. I definitely don't even have an account with them!
I've reported this to my bank and they've cancelled my card THREE times, but Now TV does the subs in such a way that after a month they can start charging you again. The bank says they can't do anything about that and I have to talk to NOW TV.
Problem is YOU CAN'T ACTUALLY TALK TO NOW TV. Try it - it's just a chat bot, no humans. No phone number, no email and no humans on the other end of the chat.
Even their complaints procedure takes you in a circle and requires an account - which I'm not going to create as then they will claim I have an account with them (eye roll).
The bank got me refunded a few times early on but they made clear they can't keep doing this and I need to stop this. This is really adding up and there's no way to stop it. Zero stars.”
“I signed up for what I thought was one subscription. I cancelled it but keep receiving three different charges. Turns out unknowingly I signed up for multiple services including one that with a six months subscription. I found out I can't even use the services because it does work with Chromebooks. This is a very exploitative company for tricking people into various subscriptions and tricking people into a six month contract.”
“I refuse to pay £10 a month per package only to have to deal with adverts. If I'm paying for a service, I don't want adverts. It's unethical. Most people are struggling to get by in the cost of living crisis and streaming services that make disgusting amounts of profit are increasing prices and decreasing the quality of the service, and that's why I'm boycotting all the ones introducing ads.”
“An ongoing saga...
I cancelled my NOW TV subscription in December 2023 round about - however, I have noticed the payments continued. On a few occasions I have contacted them, they have advised another account is using my payment details (however, I can see the payments have been taken on my own dormant account...which I questioned, why would they be listed under my account of this was not related to my own account?). I flagged immediately that if another account is using my payment details, then this is fraudulent and could this be investigated/stopped immediately. They were uninterested in helping - they asked me to provide security details for the fraudulent account (how on earth would I have those if they have been set up by a frauster?). They also provide no explanation as to why I can see the payments in question listed on my own account and completely glossed over it pushing the "alternative accoubt" narrative - my own account clearly shows no active subscriptions (since Dec 2023). They have absolutely no interest in helping me rectify this, but will happily take £9.99 monthly - I have opened disputes with Paypal who were more than happy to take forward my possible Fraud findings at forst mention and could not have been more helpful.
Imagine a company NOT taking fraud seriously, but expecting you to know the security details of who has defrauded you. I can see a whole host of reviews here of them taking money from peoples accounts unathorised - so this should not be surprising.”
“Pay a tenna a month click on a episode watch a load of advertisements then realise I’ve already seen that one so go to the next and have to watch the adds again what a joke”
“Tricked me into free trials of cinema membership and ultra boost which I didn't cancel in time, so mainly my own stupidity, but obviously designed as a trap.
Make sure you go through the cancel process even if you want to keep it because they then make you an offer at a third to half price for 6 months.”
“I signed up for a free trial, watched a terrible show and then immediately cancelled. Several months later I realise that I have only cancelled one aspect of the subscription, so I am paying for two services of which I had no knowledge. When I try and contact the company to discuss and arrange a refund they offer no way of communicating with them, the chatbot on their site is broken and does not process any details about a refund request.”
“Throttled Speeds After Notifying of Switch
We decided to leave NowTV as we were able to find a better deal with faster speeds at another provider. Shortly after this, our Internet Speeds have dropped significantly, and the "20mbps" Internet we paid 40 pounds for in our final month is completely non functional - so poor we find it hard to even run Internet speed tests, and completely unusable.
If we had known this would happen, we would not have paid for the extra month during the switch over, since we have no Internet anyway it is wasteful to spend so much during a cost of living crisis on a bill for a service not actually provided.
We have attempted to complain to now via their complaints form, where we requested a refund for the service they have failed to provide, and have recieved no response. It is very frustrating and upsetting to be paying high amounts for less than poor service.
I would recommend anyone thinking of leaving NowTV to bear in mind that, in my experience, they stop providing service after being notified of a switch.”
“They sign you up to extra services and do their hardest to make it impossible for you to cancel. Also they kept increasing the bill every few months stealthily without any communication. I literally had to call my bank to get them to block NowTV from being able to charge me against my will. Very negative experience, strongly recommend staying as far as possible.”
