An ongoing saga... I cancelled my NOW TV subscription in December 2023 round about - however, I have noticed the payments continued. On a few occasions I have contacted them, they have advised another account is using my payment details (however, I can see the payments have been taken on my own dormant account...which I questioned, why would they be listed under my account of this was not related to my own account?). I flagged immediately that if another account is using my payment details, then this is fraudulent and could this be investigated/stopped immediately. They were uninterested in helping - they asked me to provide security details for the fraudulent account (how on earth would I have those if they have been set up by a frauster?). They also provide no explanation as to why I can see the payments in question listed on my own account and completely glossed over it pushing the "alternative accoubt" narrative - my own account clearly shows no active subscriptions (since Dec 2023). They have absolutely no interest in helping me rectify this, but will happily take £9.99 monthly - I have opened disputes with Paypal who were more than happy to take forward my possible Fraud findings at forst mention and could not have been more helpful. Imagine a company NOT taking fraud seriously, but expecting you to know the security details of who has defrauded you. I can see a whole host of reviews here of them taking money from peoples accounts unathorised - so this should not be surprising.