I recently had a highly unsatisfactory experience with NOW TV, and I feel compelled to share my disappointment with others. My encounter with this company has been marred by ongoing payment issues and a complete lack of support from their customer service team. First and foremost, I discovered that NOW TV had been deducting payments from my account without my knowledge or consent. Shockingly, this had been going on for an extended period of time, and I was completely unaware of these unauthorized charges. When I reached out to NOW TV's customer service for an explanation and resolution, I was met with a frustrating lack of assistance. The customer service representatives I spoke to were unhelpful, dismissive, and seemed disinterested in resolving my issue. They provided no clear explanation for the unauthorized charges and offered no viable solutions to rectify the situation. It was evident that they lacked the necessary training and empathy to handle customer concerns effectively. Furthermore, NOW TV's communication regarding my account and payments was abysmal. I never received any statements, receipts, or notifications about my subscription or the charges being deducted from my account. This lack of transparency is unacceptable and raises serious concerns about their business practices. Overall, my experience with NOW TV has been nothing short of a nightmare. The ongoing payment issues, coupled with the unhelpful and dismissive customer service, have left me feeling frustrated and taken advantage of. I strongly advise others to exercise caution when considering a subscription with NOW TV, as their lack of transparency and poor customer service make for an incredibly disappointing experience. I sincerely hope that NOW TV takes this feedback seriously and makes the necessary improvements to prevent similar issues from occurring in the future. Customers deserve better treatment and transparency when entrusting their hard-earned money to a service provider.