AVOID. Unethical practice. Signed up for a trial period to watch one film. 7 days later, (and due only to notifications from PayPal) it transpires I had somehow signed up for THREE services (Entertainment, Cinema & Boost (or categories to that effect). The customer service phone lines do not accept calls regarding TV services (which in itself is a red flag) and trying to make any changes or complaints you are only directed to their ‘Community’. Where hopeless customers are left to try and guess the answer to each others queries. Never have I had such an appalling, deceitful and unethical experience with a subscription service. When I finally managed to get through to a real person via a chat function (by googling the situation), I was advised that I had been sent an email advising me on what I had signed up for and that I should have read that (On reading some other reviews it seems this is their practice to get customers auto signed up for additional services). As I explained, if I think I have signed up to a subscription to watch a movie, why would I check an email to see if I had been signed up for additional services I didn’t want nor know about. Thankfully I managed to get a refund on everything, this was the only thing I can in any way describe as ‘positive’ in my Interaction with this company. Hopefully they won’t continue to take payment (as I have also read from other reviews) as I wish to take this complaint further and until it has been resolved they won’t cancel your account. Probably another way of scamming customers out of money. My advice - Wait 3 months, whatever you want to watch now will be available elsewhere then. AVOID.
6 months ago
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