I ordered one kind of insulation board, and also hardwood ply board. I picked the available Friday slot. Later on I get an email stating they were sending a different brand of insulation board and SOFTwood ply board instead of the hardwood I wanted. They automatically issued a refund for the difference and advised delivery for the following Monday. I rang up and cancelled the softwood as that’s not what I wanted. The delivery of the different kind of insulation board did come Monday but I had to mess around elsewhere to source the hardwood ply which delayed my project. They should have called me to advise they couldn’t get hardwood and the insulation board I picked wasn’t available either to advise me (even through it was the same price) but a call up front to advise they couldn’t make the Friday slot I’d picked and that the didn’t have what I picked available either & asked what I’d like to do instead of just email saying we’ll deliver soft ply and the other kind of insulation board.