Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,451 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 16th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order process and delivery were all smooth and easy. Delivered in perfect condition and on time. Thank you. I can highly recommend Online Insulation Ltd.”

Helpful Report

Posted 1 day ago

Hi Richard, Thank you for your fantastic 5-star review! We’re thrilled to hear that the order process and delivery went smoothly for you. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future! Best wishes, Team Online Insulation Ltd

Posted 1 day ago

“nice price, good delivery - well recommended ... thanx”

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Posted 2 days ago

Hi Kevin, Thank you for your wonderful 5-star review! We're so pleased to hear that you were happy with the price and delivery of your order. Your recommendation means a lot to us, and we can't wait to assist you again in the future! Warmest regards, Team Online Insulation Ltd

Posted 1 day ago

“Used this company few times now,prices are hard to beat and delivery is always quick.”

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Posted 2 days ago

Hi David, Thank you for your amazing 5-star review! We're so glad to hear that you’ve had great experiences with our pricing and delivery. It's always our goal to provide the best for our customers, and your feedback truly motivates us. We can’t wait to serve you again soon! Warmest regards, Team Online Insulation Ltd

Posted 2 days ago

“Refunded promptly when my address wasn’t accessible for the lorry.”

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Posted 6 days ago

Hi there, Thank you for your fantastic 5-star review! We’re delighted to hear that your refund was processed promptly. We always strive to ensure our customers have a positive experience, even when things don’t go as planned. Your understanding means a lot to us, and we look forward to serving you again in the future! Warmest regards, Team Online Insulation Ltd

Posted 6 days ago

“Excellent price, quick dispatch and great all round service”

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Posted 1 week ago

Hi Ross, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our prices excellent and experienced quick dispatch along with great service. Your kind words are greatly appreciated, and we’re excited to have the opportunity to serve you again! Warmest regards, Team Online Insulation Ltd

Posted 1 week ago

“Online installation ltd Is ready professional Ordered online It's arrived within 2 days From ordering Got my first render from wicks It took over a week and twice as much money We ll be ordering again from them”

Helpful Report

Posted 1 week ago

Hi John, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our service professional and efficient, with fast delivery right to your door. It’s great to know that we could provide you with a better experience than your previous order. We can’t wait to assist you again in the future! Warmest regards, Team Online Insulation Ltd

Posted 1 week ago

“Great service. Quick delivery and good communication. Would use again”

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Posted 2 weeks ago

Hi William, Thank you so much for your excellent 5-star review! We’re glad to hear you experienced great service, quick delivery, and good communication. Your support means a lot to us, and we can’t wait to assist you again in the future! Best wishes, Team Online Insulation Ltd

Posted 2 weeks ago

“Absolutely fantastic from start to finish, great price, great product, plenty of information on the progress of the order. Delivery absolutely spot on, delivery guy dropped it straight off the van into the garage … perfect. Would absolutely recommend, will definitely be heading back for anything else I need.”

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Posted 2 weeks ago

Hi Stuart, Thank you so much for your fantastic 5-star review! We're delighted to hear that you had such a positive experience from start to finish. Your kind words about our pricing, product quality, and delivery service truly mean a lot to us. We appreciate your recommendation and look forward to helping you again in the future! Best wishes, Team Online Insulation Ltd

Posted 2 weeks ago

“Five star series.”

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Posted 3 weeks ago

Hi Denis, Thank you so much for your great 5-star review! We’re thrilled to know you had a great experience with us. Your support and feedback truly motivate our team to keep delivering the best service possible. We can't wait to help you again in the future! Warmest regards, Team Online Insulation Ltd

Posted 3 weeks ago

“Fast reliable and on time”

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Posted 3 weeks ago

Hi William, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our services fast, reliable, and punctual. Your satisfaction is our top priority, and we look forward to delivering the same level of service for you in the future! Warm regards, Team Online Insulation Ltd

Posted 3 weeks ago

“Absolutely terrible delivery didn’t come when ordered in plenty of time then send an email 2 minutes before they knock off saying it’s not going to be delivered don’t use this company”

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Posted 3 weeks ago

Hi Vicky, we’re really sorry to hear about your recent delivery experience. We understand how frustrating it can be when expectations are not met, especially regarding timely deliveries. We appreciate your feedback as it helps us improve our services. If there’s anything we can assist you with further, please don’t hesitate to reach out. Warm regards, Team Online Insulation Ltd

Posted 3 weeks ago

“They are cheap and relyable. They always deliver within the timeframe stated on the website. You are able to book a specific delivery date if you are planing ahead. The only minor issue is that the time frame is 3 to 5 working days. It would be nice if they could bring that down to 2 -3 working days. When there was a miscount on the pick of one of my orders they sorted me out quickly and with no noncence. In general, I am very happy.”

Helpful Report

Posted 3 weeks ago

Hi William, Thank you for your amazing 5-star review! We’re thrilled to hear that you find us reliable and appreciate our timely deliveries. It’s great to know you can book ahead too! We understand your thoughts on the delivery timeframe and will take your feedback into consideration as we always strive to improve our services. We're also glad to hear we could resolve the miscount issue efficiently for you. Your satisfaction is our priority, and we look forward to serving you again soon! Warm wishes, Team Online Insulation Ltd

Posted 3 weeks ago

“Best Price! Easy to order! Good communication! Quick and very helpful delivery!”

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Posted 1 month ago

“Excellent!! Competitve pricing and timely delivery from local depot team who were only too keen to help and carry to where required. Thoroughly recommended!!”

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Posted 1 month ago

Hi Steven, Thank you for your fantastic 5-star review! We're delighted to hear that our competitive pricing and timely delivery met your expectations. It’s wonderful to know our local team was able to assist you and make the process easier. Your recommendation means a lot to us, and we look forward to serving you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 4 weeks ago

“Professional and fast service. Delivery was on time too. Will use again.”

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Posted 1 month ago

Hi Lee, Thank you so much for your wonderful 5-star review! We're delighted to hear that you experienced our professional and fast service, and that the delivery was right on time. Your satisfaction is our priority, and we can't wait to assist you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Good service, fast delivery”

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Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're so pleased to hear you had a great experience with our service and fast delivery. Your support is greatly appreciated, and we can't wait to help you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Not received”

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Posted 1 month ago

Hello Philip, your delivery is booked for 14.05.25 as per the email confirmation that was sent to you last week. The email has been forwarded to you again should you need another copy.

Posted 1 month ago

“Non trade purchase of 23 sheets of celotex 50mm 8x4 for garage lining. Easy ordering, best price and reasonable " free delivery" baseline. Came 2 working days after order processed. Delivery was great putting them where my wife asked right up the drive.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you so much for your fantastic 5-star review! We’re thrilled you found the ordering process easy and that our pricing and delivery met your expectations. It's great to hear that the delivery went smoothly and was placed just where you wanted it. Your support and feedback mean a lot to us, and we look forward to serving you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Order process was easy, prices are competative and delivery times are good too The communication was also good The one thing i would say is the delivery costs are higher than others and although the product is cheaper for my size of order it works out to the same price as the competitors.”

Helpful Report

Posted 1 month ago

Hi Xavier, Thank you for taking the time to leave a thoughtful 4-star review! We're glad to hear you found our order process easy, and that our prices and delivery times met your expectations. We appreciate your feedback regarding delivery costs—it's something we continually assess to provide the best value possible. We hope to have the opportunity to serve you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

“Internet ordering service is easy and simple to use,prices were the cheapest i found for what i needed,the delivery was here on the day they said ot would arrive .This is the second time ive use them and definitely use again”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our internet ordering service easy and that you got the best prices with timely delivery. Your repeat business means the world to us, and we can't wait to help you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 1 month ago

Online Insulation Ltd is rated 4.7 based on 1,451 reviews