Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,574 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,574 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived very Quick, recomend.”

Helpful Report

Posted 6 days ago

Hi Reece, Thank you for the review! We’re glad you found the service quick and would recommend us. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 6 days ago

“Good service, delivered on time, good prices, defo use again.”

Helpful Report

Posted 1 week ago

Hi Albert, Thank you for the review! We’re glad you were pleased with the service, on-time delivery, and pricing. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 1 week ago

“great value and service”

Helpful Report

Posted 1 week ago

Hi there, Thank you for the review! We’re glad to hear you found great value and service. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 1 week ago

“Great company, great product, great service, highly recommend”

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Posted 2 weeks ago

Hi Ben, Thank you for the 5⭐ review! We’re delighted you had a great experience with our company, product, and service. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 1 week ago

“Great price. Quick delivery. Customer service who I spoke with over the phone were more than happy to help”

Helpful Report

Posted 2 weeks ago

Hi Dominic, Thank you for the review! We’re glad to hear the price was great, delivery quick, and that our customer service helped over the phone. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 1 week ago

“Easy to deal with plus quick turn around time rgarding delivery.”

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Posted 2 weeks ago

Hi Graham, Thank you for the review! We’re glad to hear it was easy to deal with and that delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 2 weeks ago

“Very poor delivery service with no communcation.”

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Posted 3 weeks ago

Hi, Thanks for letting us know. I'm sorry we were unable to get back to you in a quick time with the proof of delivery you required. Your delivery was made on the 27th of Feb but you called on the 3rd of March as you couldn't find your delivery. Before we could come back to you with the delivery details, you had found your delivery that had been made and signed for by one of your collages Please let us know if you need any further assistance. Kind regards, Team Online Insulation Ltd

Posted 3 weeks ago

“Easy to find what I wanted good service and delivery”

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Posted 4 weeks ago

Hi Christopher, Thank you for the review! We’re glad to hear you found what you needed, and that the service and delivery were good. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 weeks ago

“Products arrived in double quick time”

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Posted 1 month ago

Hi Charles, Thank you for the review! We’re glad to hear the products arrived in double quick time. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 1 month ago

“Overall service was good”

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Posted 1 month ago

Hi Ateeq, Thank you for the review! We’re glad to hear the overall service was good. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 1 month ago

“Great service from start to finish, highly recommend A*****”

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Posted 1 month ago

Hi Gillian, Thank you for the 5-star review! We’re thrilled you found our service great from start to finish and that you’d highly recommend us. We’ll pass your kind words to the team. We look forward to assisting you again. Kind regards, Team Online Insulation Ltd

Posted 1 month ago

“A great price and extremely helpful.”

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Posted 1 month ago

Hi David, Thank you for the 5-star review! We’re glad to hear you found a great price and that our team was extremely helpful. We’ll pass your kind words to the team. We look forward to assisting you again. Kind regards, Team Online Insulation Ltd

Posted 1 month ago

“delivery didnt match the ordered, 20 rolls of the wrong thickness insulation delivered ,this was corrected after an email and telephone call”

Helpful Report

Posted 1 month ago

Hi Martin, Thanks for letting us know. I’m really sorry to hear that the delivery didn’t match your order and that it caused inconvenience. I’m glad it was corrected after your email and call, but this isn’t the standard we aim for. I am pleased that we managed to get this resolved for you straight away and the goods swapped over but I understand the frustration and inconvenience. Please let us know if you need any further assistance. Kind regards, Team Online Insulation Ltd

Posted 1 month ago

“Delivered on time as promised and seems good quality.”

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Posted 2 months ago

Hi Geoffrey, Thank you for the 5-star review! We’re glad to hear the delivery was on time and the quality meets your expectations. We’ll pass your kind words to the team. We look forward to assisting you again. Kind regards, Team Online Insulation Ltd

Posted 1 month ago

“From start to finish i would Online Insulation easy and straight forward. I ordered on a weekend and the delivery days didn't suit my prefered day. I paid for my order and phoned on the Monday and spoke to a competent member of staff who listened to my concerns and arranged for the day I required and my order arrived in great condition and was the perfect thickness for the job I had fot it. Thanks again Charlie Grimwade”

Helpful Report

Posted 2 months ago

Hi Charlie, Thank you for the 5-star review! We’re thrilled to hear the process was easy, you could adjust the delivery to suit you, and the order arrived in great condition and at the perfect thickness. We’ll pass your kind words to the team. We look forward to assisting you again. Kind regards, Team Online Insulation Ltd

Posted 1 month ago

“The delivery was quickly booked, the tracking updates were excellent, but most of all the delivery man was an absolute gentleman and super-helpful .. he phoned to ensure he found us efficiently (unusual address) and once here he spent time ensuring the product was moved to a sheltered location. Can't praise him enough - an absolute gem!”

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Posted 2 months ago

Hi David, Thank you for the 5-star review! We’re delighted to hear the delivery was quick, tracking updates were helpful, and the delivery person was genuinely attentive and a real gem. We’ll pass your kind words on to the team. We look forward to assisting you again. Kind regards, Team Online Insulation Ltd

Posted 2 months ago

“The product was as advertised and the turnaround was quick. However, I had difficulty reaching them by phone, as calls were never answered or returned.”

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Posted 2 months ago

Hi Nik, Thanks for sharing your feedback. We’re glad the product met your expectations and the turnaround was quick, but we’re sorry for the trouble you had contacting us. We can't see any calls logged or emails from you but you may have tried to contact us outside of business hours as your order was processed on Friday and we delivered as confirmed on the Tuesday of the following week. Please let us know if you need any further assistance. Kind regards, Team Online Insulation Ltd

Posted 2 months ago

“Fantastic service, quickly delivered, the cheapest l could find, and would deal with you again without question. Many thanks......”

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Posted 2 months ago

Hi Paul, Thank you for the 5-star review! We’re thrilled you found our service fantastic, delivery quick, and the price the best you could find. We look forward to helping you again. Kind regards, Team Online Insulation Ltd

Posted 2 months ago

“Placed an order and it was delivered in two days . Great service. I would use them again with out hesitation.”

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Posted 2 months ago

Hi Mark, Thank you for the 5-star review! We’re thrilled to hear the order arrived in two days and that you’re happy with the service. We look forward to serving you again without hesitation. Kind regards, Team Online Insulation Ltd

Posted 2 months ago

“Going to keep it simple, service was everything one would hope for. I was even able to speak to someone on the phone within seconds when I had a query. I need plenty more insulation over the coming months and I know where to come. Saved 30% off local building yard !”

Helpful Report

Posted 2 months ago

Hi David, Thank you for the 5-star review! We’re thrilled to hear the service met your expectations, and that you could reach us quickly by phone. It’s great to know you’ve got more insulation coming up and that you’ve saved 30% off local building yards. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 2 months ago

Online Insulation Ltd is rated 4.7 based on 1,574 reviews