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Online Insulation Ltd Reviews

4.7 Rating 1,282 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

4.7

Based on 1,282 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 29th September 2023

Phillip Heather

Online Insulation Ltd 5 star review on 29th September 2023

Phillip Heather

Online Insulation Ltd 5 star review on 29th August 2023

Online Insulation Ltd 5 star review on 5th May 2023

Online Insulation Ltd 5 star review on 19th October 2022

Online Insulation Ltd 5 star review on 19th October 2022

Online Insulation Ltd 5 star review on 19th October 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive prices and very prompt service!”

Posted 5 months ago

Thank you, Mick, for your 5 star rating of Online Insulation Ltd! We really appreciate your feedback and are delighted you found our competitive prices and very prompt service as well!

Posted 5 months ago

“NOT nationwide delivery. Ordered metal studwork and insulation from this supplier online only to then receive an email stating "the status of your order has just been updated to REFUNDED. Our delivery vehicles are too large to access your dleivery address. We are sorry for any issues caused" We are not in a remote area and have had deliveries from local building merchants (Travis Perkins, RGB) and other companies without any issues. Just be mindful when ordering that his company uses large articulated lorries for delivery.”

Posted 5 months ago

Hi Frederic, thank you for your review. You are indeed correct that we deliver on large, curtain sided vehicles. This is as advertised on all of our delivery pages and you are reminded before placing your order. As your address is on a narrow country lane, our vehicles could not get access even close to your address. Again, we are sorry but we don’t have small vans that can make individual deliveries like perhaps your local merchant will have done.

Posted 5 months ago

“Online Insulation had in stock the product I was seeking at a decent price compared to others who had no stock. The website was easy to use as was making the payment. The whole transaction was easy and straightforward. The tiles came on the day I had asked for although there was a short delivery of 2 tiles. This didn't affect the project I was working on as I had to buy a few more tiles than I needed. Online Insulation responded to my e-mail the same day and organised a refund for the short-delivered tiles. I would definitely use them again.”

Posted 5 months ago

Thank you so much Jonathan for your 5 star rating! We were delighted to hear that we had in stock the product you were seeking at a good price compared to other competitors. We are also pleased to hear that you were satisfied with our website, making the payment and the process of the transaction in general. We apologise for the 2 tiles that were short-delivered and are glad that we were able to help with the refund for these tiles as soon as possible. We are so delighted that you would use us again and look forward to seeing you return.

Posted 5 months ago

“Fantastic service, easy to use, brilliant prices and speedy delivery, many thanks”

Posted 5 months ago

Thank you so much Claire for your wonderful 5 star rating of Online Insulation Ltd. We are extremely pleased to have been able to provide you with fantastic service, an easy to use website, brilliant prices and speedy delivery. We truly appreciate your kind words and support. Many thanks.

Posted 5 months ago

“Easy to order, delivered quickly no issues with the products :-)”

Posted 5 months ago

Thank you for your five star rating of Online Insulation Ltd! It's great to hear that our insulation products were easy for you to order, were delivered quickly, and had no issues. We really appreciate your support and look forward to continuing to bring you quality insulation.

Posted 5 months ago

“very good price and super fast delivers”

Posted 5 months ago

Thank you so much Barrie-John for rating us 5 stars! We are thrilled to hear that you think we provided very good pricing and super fast delivery. We here at Online Insulation Ltd strive to ensure our customers experience the best service possible, so hearing your appreciation really means a lot to us!

Posted 5 months ago

“Grate price and same grate service.”

Posted 5 months ago

Thank you so much, Viktor, for your 5-star rating of Online Insulation Ltd. We truly appreciate your loyalty as a customer, and we're delighted that you found our prices and service to be excellent. We look forward to continuing to provide you with the same great service!

Posted 5 months ago

“Excellent service and price will always recommend”

Posted 5 months ago

Thank you so much for your 5 star rating, Saj! We are so pleased to hear that you were very satisfied with our excellent service and price. We greatly appreciate your recommendation and look forward to assisting you again in the future!

Posted 5 months ago

“perfect delivery on time pleasant driver good product will use again in futere thank you online insulation”

Posted 5 months ago

Thank you for your fantastic 5-star review, Pamela. We are delighted that our delivery was perfect and on time, the driver was pleasant, and you are happy with the product. We look forward to serving you again in the future! Thank you for choosing Online Insulation Ltd.

Posted 5 months ago

“Competitive price. Efficient delivery.”

Posted 5 months ago

Thank you so much for your glowing review of Online Insulation Ltd. We appreciate you taking the time to express your satisfaction with our competitive price and efficient delivery. Your 5 star rating means a lot to us!

Posted 5 months ago

“Would highly recommend, there knowledge and service was excellent.”

Posted 5 months ago

Thank you, Susan, for your fantastic 5 star rating of Online Insulation Ltd. We really appreciate you taking the time to leave a review and your kind words about our knowledge and excellent service. We are glad that you would highly recommend us!

Posted 5 months ago

“Great service thank you 🙏”

Posted 5 months ago

Thank you Ruth for your 5 star rating of Online Insulation Ltd! We're glad that you found our services to be so great - we really appreciate it.

Posted 5 months ago

“Easy to order, short delivery time and a very helpful delivery driver. Thanks”

Posted 5 months ago

Thank you so much for your 5 star rating for Online Insulation Ltd. We are thrilled to hear that your experience was easy to order, with a short delivery time and a helpful driver - thank you for taking the time to share this! We value your feedback and hope to be able to serve you again very soon!

Posted 5 months ago

“Reasonable price, delivered on time”

Posted 5 months ago

Thank you very much for your wonderful 5-star rating! We are so glad that you found our reasonable price and timely delivery to your satisfaction. Your kind review is much appreciated!

Posted 5 months ago

“Came when they said it would. Delivery man very helpful and Went the extra mile. Great!”

Posted 5 months ago

Thanks so much for the amazing 5 star rating of Online Insulation Ltd, James! We are very pleased to hear that the delivery came when we said it would and that the delivery man was helpful and went the extra mile. Great! We really appreciate it.

Posted 5 months ago

“I was a little dubious about reviews on reviews.io from some feedback from others about the site, but I can, in my opinion, say that all the positive reviews align with my experience, and are real. I ordered celotex insulated plasterboard, what I received was not celotex, and had no branding from what I could see, but having used similar before, appeared just as good and stuck to the wall as expected. Boards were all undamaged and the delivery driver was very helpful. The room is not plastered yet, but already feels warmer. So all in a good experience. I am a diyer not a builder, so look around for best price good reviews before spending a lot of money. Summary, good service, delivery was on time, and items were as expected, so thank you. Craig.”

Posted 5 months ago

Thank you Craig for leaving a 5 star review for Online Insulation Ltd! We are so happy to hear that you had a positive experience with us, from review research to delivery. We strive to provide the best service and products to our customers each and every time and are so glad to hear that you found our prices and reviews to your liking. It really means a lot to us and we thank you!

Posted 5 months ago

“Great price. Easy transaction. Prompt delivery . Can't fault the process.”

Posted 5 months ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We are delighted to hear about your great experience in terms of price, ease of transaction, and prompt delivery. It's always our pleasure to provide our customers with an enjoyable and stress-free experience!

Posted 5 months ago

“Ordered online and messaged on Chat. The response was reasonably quick. Insulation delivered on time. Thank you Online Insulation.”

Posted 5 months ago

Thank you for your 5-star rating of Online Insulation Ltd! We are glad to hear you had a positive experience with us. We appreciate you taking the time to order online as well as messaging us on chat. We're glad we were able to respond quickly to you and that your insulation was delivered on time. Thank you for choosing Online Insulation!

Posted 5 months ago

“Good prices, delivered the product on the specified day, I gave 4*, no answer for any messages about the product packaging. (kingspam it comes in packaging, and I asked if I can get extra 1-2 pieces)”

Posted 5 months ago

Thank you for your 4 star rating of Online Insulation Ltd. We are glad you found our prices to be good and that the product was delivered on the specified day. We can’t see any messages from you asking to add to your order but the materials ordered is only supplied in full packs so we would not be able to add a single sheet to your order. Thank you for your feedback!

Posted 5 months ago

“Very efficient and reasonably priced company. Delivery arrived in good condition as scheduled.”

Posted 5 months ago

Thank you, Paul, for your 4 star rating of Online Insulation Ltd and for your words of encouragement. We are delighted to know that you found our company to be very efficient and reasonably priced. We are also glad that your delivery arrived in good condition as scheduled.

Posted 5 months ago

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Online Insulation Ltd is rated 4.7 based on 1,282 reviews