Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,546 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have put 5 stars but for the delay that City Sprint caused. The Tracking had clearly shown delivery as 6th Nov 8:30 to 12:30 for seberal days, so arrangements were made for that. As a result of this I lost a day from my schedule. Not strictly Onlines fault but City Sprint 100% no notification of time change. The times were reassigned on the 6th and it was only picked up by me refreshing the tracking, which is as pants as City Sprint. Please feed this back to City Sprint as the one star they have was your 5th star! Happy with the products and Online but not happy to have lost a days work because of, did I mention, City Sprint👎”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your thoughtful 4-star review! We’re glad to hear you’re happy with our products and appreciate your feedback regarding the delivery experience. We understand how frustrating delays can be, and we’ll certainly pass your comments on to City Sprint for improvement. Your satisfaction is important to us, and we hope to provide you with a seamless experience next time! Warm regards, Team Online Insulation Ltd

Posted 4 weeks ago

“Hi service was great, delivered on time. Would recomed Online Insulation to others.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We’re excited to hear that you enjoyed great service and timely delivery. Your recommendation means a lot to us, and we’re here anytime you need assistance in the future! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Great selection. Easy to contact and quick delivery”

Helpful Report

Posted 1 month ago

Hi Trevor, Thank you for your great 4-star review! We're pleased to hear you found our selection impressive and that our team made it easy for you to reach out. Quick delivery is something we always aim for, and your feedback is much appreciated. We hope to assist you again soon! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“The best insulation supplier.”

Helpful Report

Posted 1 month ago

Hi Mihai, Thank you for your incredible 5-star review! We’re delighted to be recognized as the best insulation supplier in your eyes. Your support and feedback are truly valuable to us. We look forward to serving you again! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Great service, punctual and prompt. 🙂”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful 5-star review! We're thrilled to know that you experienced great service and found us punctual and prompt. Your feedback is truly appreciated, and we look forward to assisting you again in the future! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Didn’t wait long for delivery couple missing and they sort it out for me”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for your amazing 5-star review! We're glad to hear that the delivery went smoothly and that we could resolve the missing item for you. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to helping you again in the future! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“The Rockwool insulation delivered on time + good communication, After several searches, "Online Insulation Ltd" offers the best price for the item and the delivery charge in comparison to other companies.”

Helpful Report

Posted 1 month ago

Hi Gool, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our communication helpful and that our pricing was the best you encountered. We strive to provide exceptional service, and your feedback means a lot to us. Looking forward to assisting you again soon! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Fast delivery by friendly driver.”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for your fantastic 5-star review! We're so glad to hear that you had a fast delivery experience and that our driver was friendly. Your kind words truly motivate us to keep delivering great service. We appreciate your feedback and look forward to serving you again soon! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Fast delivery, good quality product.”

Helpful Report

Posted 1 month ago

Hi Bill, Thank you for your wonderful 5-star review! We're delighted to hear that you experienced fast delivery and found our product to be of good quality. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“PIR-boards are, by and large, an interchangeable product. Online insulation were priceworthy and the speed of their delivery was second to none. Well done, Online Insulation Ltd!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your amazing 5-star review! We're thrilled to hear you found our pricing competitive and that our delivery speed impressed you. Your feedback is invaluable, and it motivates us to keep providing top-notch service. We look forward to serving you again in the future! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Great price and quick delivery.”

Helpful Report

Posted 1 month ago

Hi Bilal, Thank you for your awesome 5-star review! We're thrilled to hear that you found our pricing great and that your delivery was quick. Your satisfaction means the world to us, and we appreciate your feedback. We're here to help anytime you need us! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Quick delivery and without any damage to the goods”

Helpful Report

Posted 1 month ago

Hi Lars, Thank you for your fantastic 5-star review! We're so pleased to hear that your delivery was quick and everything arrived in great condition. Your satisfaction is incredibly important to us, and we appreciate your feedback. We look forward to assisting you again soon! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Product delivered promptly and undamaged.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for your wonderful 5-star review! We're glad to hear that your product arrived promptly and in perfect condition. Your satisfaction is our top priority, and we truly appreciate your feedback. We look forward to serving you again soon! Best wishes, Team Online Insulation Ltd

Posted 1 month ago

“Top service! These guys are really good. Way better than other merchants that I have dealt with in the past. My go-to merchant now. Thanks!”

Helpful Report

Posted 1 month ago

Hi Stanislav, Thank you for your amazing 5-star review! We're delighted to hear that you found our service top-notch. It means a lot to us to be your go-to merchant, and we’re here to ensure your experience remains exceptional. Looking forward to serving you again! Best wishes, Team Online Insulation Ltd

Posted 1 month ago

“The insulation delivered looks very ‘second hand’ with lots of damage. Not really what I was expecting. Sorry to be negative but you asked for feedback!”

Helpful Report

Posted 1 month ago

“Easy to order and delivery was very quick. The only reason I’ve dropped 2 stars is because I ordered 12 sheets of polystyrene on my order, I was told it had been refunded! When the delivery arrived it came in a van and it was full to the “brim” with the rest of my order. It accrued to me that the other 12 sheets would not have fit in! I called them to see if it was instock and it was!!!! They refunded £58 instead of delivering everything I ordered as they would have needed to pay extra for a bigger vehicle. Not great customer service My spend was over £700.”

Helpful Report

Posted 1 month ago

Hi Ross, thanks for your order and review. The depot that delivered your order did not have the polystyrene that you ordered and that’s why we emailed you to let you know about the refund. We haven’t heard anything from you since then. Should they have been available, they would have been delivered to you. It certainly wouldn’t be a good business model for us to refund any materials that don’t fit on one vehicle. We send 100s of vans and lorries out for deliveries so it would have definitely fitted on one of them.

Posted 1 month ago

“Excellent service, very keen price, when compared. Will use again.”

Helpful Report

Posted 1 month ago

Hi Tom, Thank you for your excellent 5-star review! We're thrilled to hear you found our service outstanding and our prices keen. It's always a pleasure to assist our customers, and we can't wait to serve you again in the future! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Easy to navigate website. Very good prices and speedy delivery”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear you found our website easy to navigate and appreciate your positive comments about our prices and delivery speed. Your satisfaction is our priority, and we look forward to serving you again soon! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Phoned to clarify the purchase and given clear detail of process, goods (very competitively priced)arrived as promised without delay and the driver was incerdably helpfull in not only unloading them, but gave me a hand to get them into storage. First class experience, will certainly use them again.”

Helpful Report

Posted 1 month ago

Hi Wayne, Thank you for your fantastic 5-star review! We're so glad to hear that our team was able to provide you with clear information and that your delivery experience was seamless. It’s wonderful to know our driver made the unloading process easier for you. Your kind words mean a lot to us, and we can’t wait to help you again in the future! Warm regards, Team Online Insulation Ltd

Posted 1 month ago

“Competitive prices, good products and excellent delivery. Have used more than once as a result.”

Helpful Report

Posted 1 month ago

Hi Tim, Thank you for your wonderful 5-star review! We're delighted to hear that you found our prices competitive and our products to your satisfaction. It's great to know that our delivery service has met your expectations as well. We truly appreciate your continued support and look forward to assisting you again! Best wishes, Team Online Insulation Ltd

Posted 1 month ago

Online Insulation Ltd is rated 4.7 based on 1,546 reviews