Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,574 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,574 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and corrected minor error in order quickly”

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Posted 2 months ago

Hi Simon, Thank you for sharing your 5-star review! We're delighted to hear the delivery was prompt and the minor error was corrected quickly. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 2 months ago

“Very good service”

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Posted 2 months ago

Hi Michael, Thank you for sharing your 5-star review! We’re delighted to hear you found the service very good. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 2 months ago

“Un responsible on timing of delivery Un organised”

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Posted 2 months ago

Hi Mowafak, Sorry to hear about the timing and organisational issues with your delivery. This isn’t the experience we aim to provide. If you can share your order number, I’ll look into what happened with the delivery window and escalate it to the depot to prevent recurrence. We appreciate your feedback and want to make this right. Kind regards, Team Online Insulation Ltd

Posted 2 months ago

“Would’ve given five stars, but unfortunately two damaged plaster boards so took a star off”

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Posted 3 months ago

“Good communication, tracked delivery, Great delivery guy, unpacked on the van and Helped carry up the drive, insulation sheets in Perfect condition, many thanks”

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Posted 3 months ago

Hi there, Thank you for sharing your 5-star review! We’re delighted to hear the communication, tracking, and delivery team met your expectations and that the insulation sheets arrived in perfect condition. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“Mixed experience. The delivery driver turned up without any advance notification and I was lucky to be in. many of the plasterboard sheets were lightly damaged and there were a further 6 to follow which I hadn't been informed of. I contacted the company and they were very helpful and asked for photos of the damaged panels and replaced those with excellent quality items along with the missing items quickly. The drivers were both local and used smallish vans so that made delivery easier. Would I use them again, probably yes, as their prices were very competitive and I was happy with the after saless support.”

Helpful Report

Posted 3 months ago

Hi Denys, Thank you for sharing your experience and for the honest feedback. We send out emails to customers to let them know when to expect deliveries. You may find this in your spam folder. We’re glad the replacement items and after-sales support met your expectations, but we’re sorry about the damaged plasterboards If there’s anything else you need or any further issues, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“Reasonable price, fast delivery, delivery was 10/10”

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Posted 3 months ago

Hi there, Thank you for your wonderful 5-star review! We’re glad you’re pleased with the price and the fast delivery. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“I had to amend an order, the company was very helpful, great service and a great price.”

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Posted 3 months ago

Hi there, Thank you for your wonderful 5-star review! We’re glad we could help amend your order and that you were happy with the service and price. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“Fantastic service by far”

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Posted 3 months ago

Hi Mark, Thank you for your wonderful 5-star review! We’re thrilled you found our service fantastic. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“Easy to order, competitive pricing and fast delivery.”

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Posted 3 months ago

Hi Simon, Thank you for your wonderful 5-star review! We’re glad you found the ordering easy, with competitive pricing and fast delivery. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“Insulation arrived promptly and in good condition. Competitive price.”

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Posted 3 months ago

Hi Lucy, Thank you for your wonderful 5-star review! We’re delighted that your insulation arrived promptly, in good condition, and that you found our price competitive. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“Excellent service and delivery”

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Posted 3 months ago

Hi there, Thank you for your wonderful 5-star review! We’re delighted that you’re happy with our service and delivery. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“Good price, prompt delivery. Excellent.”

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Posted 3 months ago

Hi Guy, Thank you for your wonderful 5-star review! We’re delighted that you’re happy with our price and prompt delivery. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“Prices were good, free delivery, fast delivery, everything as per order. will use again”

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Posted 4 months ago

Hi Bradley, Thank you for your wonderful 5-star review! We’re delighted that you’re happy with our prices, free and fast delivery, and that everything arrived as ordered. We look forward to serving you again. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 3 months ago

“The insulation was/is ok thats not the problem, my wife was home on her own, the delivery driver's whole attitude was unhelpful and borded on rudness. i will be reluctant to order again if the same deliver person is used. regards B Salter”

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Posted 4 months ago

Hi Brian, Thanks for taking the time to leave feedback. I’m really sorry to hear about the driver’s attitude—this isn’t the service we aim to provide, and I understand how off-putting that can be when you’re expecting a smooth delivery. If you can share your order number and the delivery date (and, if possible, the driver’s name), I’ll escalate this with the depot to ensure it doesn’t happen again and to address the experience with the driver as we haven’t heard anything from you directly. We value your business and want to make this right. Kind regards, Team Online Insulation Ltd

Posted 4 months ago

“Thank you for your help with supplying and delivering the materials required. This is the second time I have used your service and both times have been perfect. Thank you.”

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Posted 4 months ago

Hi David, Thank you for your wonderful 5-star review! We’re delighted that both times your experience has been perfect and that we could help with supplying and delivering the materials. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 4 months ago

“Great service !!! Placed my order , asked for a delivery date and time all spot on !!! No complaints at all ,, One happy customer !!!! Rgds Phil Adcock ,,”

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Posted 4 months ago

Hi Philip, Thank you for your wonderful 5-star review! We're thrilled you were happy with the service and that your delivery date and time were spot on. If you need anything else, we're here to help. Warm regards, Team Online Insulation Ltd

Posted 4 months ago

“Brilliant company one stop shop and reasonable prices I do not use anyone else.”

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Posted 4 months ago

Hi Richard, Thank you for your wonderful 5-star review! We’re thrilled you’re happy with our service and that you consider us your preferred supplier. If you need anything else, we’re here to help. Kind regards, Team Online Insulation Ltd

Posted 4 months ago

“Great online price, delivered on day requested by a friendly and helpful driver. What more can you ask for!?!”

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Posted 4 months ago

Hi Andrew, Thank you for your wonderful 5-star review! We're thrilled you were happy with the online price and a friendly, helpful driver who delivered on the day requested. If you need anything else, we're here to help. Warm regards, Team Online Insulation Ltd

Posted 4 months ago

“Prompt quick delivery, cheaper prices.”

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Posted 4 months ago

Hi Srinivasa, Thank you for your wonderful 5-star review! We're delighted to hear you were happy with the prompt delivery and cheaper prices. If you need anything else, we're here to help. Warm regards, Team Online Insulation Ltd

Posted 4 months ago

Online Insulation Ltd is rated 4.7 based on 1,574 reviews