Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,506 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 16th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been searching for Thistlepro Magnetic plaster and this was the only site that seemed to have any in stock, unfortunately after ordering it appeared it wasnt in stock and masy take 6 weeks.”

Helpful Report

Posted 6 months ago

Hi Dwight, Thank you for your 4-star review! Unfortunately this item is advertised as 10 - 15 working days for delivery as discussed with you. We are sorry we could not bring this forward to suit your requirements. Your feedback helps us improve our inventory management, and we appreciate your patience. We hope to serve you better next time and provide a smoother experience. Thank you for choosing Online Insulation Ltd!

Posted 6 months ago

“Ordering was easy, price was good and delivery was prompt.”

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Posted 6 months ago

Hi Colin, Thank you for the fantastic 5-star review! We're delighted that you found ordering easy and our prices competitive, as well as prompt delivery. Your feedback means a lot to us and drives us to keep providing great service. We appreciate your support and look forward to helping you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 6 months ago

“Very easy to deal with and a great online site with lots of options. They offered a very fast delivery. I messed up and ordered twice but sent an email over the weekend and this was sorted out very quickly and without any more input from me. Great service!!”

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Posted 6 months ago

Hi Gary, Thank you for your amazing 5-star review! We're so glad to hear that you found our online site easy to navigate and our delivery fast. It’s great to know that we could assist you quickly with your order issue over the weekend. Your satisfaction is our top priority, and your feedback inspires us to keep up the good work. We truly appreciate your support and look forward to helping you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 6 months ago

“Order & money taken, 1 day later order cancelled, no alternatives offered - just cancelled. Money returned a few days later. Order placed elsewhere.”

Helpful Report

Posted 6 months ago

Hi Glenn, thank you for your review. We're sorry to hear about your experience with your order cancellation and understand how disappointing it can be. Unfortunately, sometimes unexpected issues arise, and we strive to manage them as quickly as possible. Due to the remote location we were unable to fulfil this order, we are sorry about this. We appreciate your patience while we processed your refund. If you have any further feedback or if there’s anything we can do to improve your experience in the future, please let us know.

Posted 6 months ago

“Job done just as it should be, Excellent service”

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Posted 6 months ago

Hi Geoff, Thank you so much for the excellent 5-star review! We're delighted to hear that the job was completed just as you expected and that you received our service with satisfaction. Your positive feedback inspires us to maintain our commitment to great service. We truly appreciate your trust in us and look forward to helping you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 6 months ago

“The items were well presented on the site and accurately described. The ordering process was very straightforward and completed quickly. My order arrived fairly promptly by an extremely helpful and pleasant driver. Should I need any other insulation products, I would go to Online Insulation first!”

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Posted 6 months ago

Hi Nick, Thank you for the wonderful 5-star review! We’re thrilled to hear that you found our site informative and the ordering process quick and easy. It’s great to know that your delivery was handled with care by our friendly driver. We truly appreciate your kind words and your trust in us for any future insulation needs. Looking forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 6 months ago

“Easy ordering, great and fast delivery.”

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Posted 6 months ago

Hi Robert, Thank you for the fantastic 5-star review! We're thrilled to hear that you found our ordering process easy and enjoyed our fast delivery. Your kind words motivate us to keep delivering great service. We truly appreciate your support and look forward to assisting you again soon! Thanks for choosing Online Insulation Ltd!

Posted 6 months ago

“Easy ordering good communication free delivery with a big order delivered first thing on the requested day and everything in great condition no damage to insulation or plasterboards”

Helpful Report

Posted 6 months ago

Hi Dave, Thank you for the amazing 5-star review! We’re so glad to hear that the ordering process was easy and that our communication and delivery met your expectations. It’s great to know everything arrived in perfect condition. Your feedback encourages us to keep providing excellent service. We appreciate your support and can’t wait to assist you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 6 months ago

“You cancelled my order after 2 days and said you couldn’t deliver to my location. I don’t live on top of a mountain the roads here are easy acessable we have big deliveries all the time. I’ll never use the site again. I’ll like to add, bin lorry’s and other large vehicles some how manage to get to my street but you can’t.”

Helpful Report

Posted 6 months ago

Hi Matthew, Thanks for your review. You placed your order at 7.37PM on 10.03.25 for a delivery to Waun Goch terrace in Wales. Our office hours are 9am to 5pm Monday to Friday. Your refund left our account at 2.50PM on 11.03.25 after we had looked for other options to get the delivery to you, but unfortunatley Waun Goch Terrace is not suitable for large goods vehicles and there was absolutly no way that we could get a double decker bus size lorry to your address, given the tight corners and double parked cars when reviewing the address on google maps.

Posted 6 months ago

“Online Insulation were on budget/on time/and a pleasure to deal with. Highly recommended. It makes a change!”

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Posted 6 months ago

Hi Derek, Thank you so much for your fantastic 5-star review! We're delighted to hear that we met your expectations with our budget, timing, and customer service. Your recommendation means a lot to us and reinforces our commitment to delivering a positive experience. We truly appreciate your support and look forward to assisting you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 6 months ago

“Good price . Prompt delivery”

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Posted 7 months ago

Hi Ian, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our prices to be good and appreciated the prompt delivery. Your satisfaction is important to us, and we're grateful for your support. Looking forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 6 months ago

“Great insolation thanks”

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Posted 7 months ago

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’re pleased with the insulation. Your satisfaction means the world to us, and we truly appreciate your support. Looking forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 6 months ago

“Good price and service but an approx time window for delivery (4 hours) advised the day before would be useful.”

Helpful Report

Posted 7 months ago

Hi Paul, Thank you for your excellent 5-star review! We appreciate your feedback regarding the delivery time window and will certainly take it into account for future improvements. We're glad to hear you were happy with our pricing and service. Your input is invaluable to us, and we look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 7 months ago

“Usually very good. However, expressly asked for delivery on Monday 11th. But got delivery on Friday 8th, when we weren’t on site. So got call from client as driver had dumped the whole lot in gateway to driveway, so client couldn’t get out/in. I had to down tool’s elsewhere and rush over to move. So not happy all round.”

Helpful Report

Posted 7 months ago

Hi Garry, we appreciate your feedback and apologise for the inconvenience you've experienced with the delivery. It's disappointing to hear that it arrived earlier than expected and caused issues for you and your client. We understand how important proper timing is for your projects, and we'll address this with our delivery team to ensure it doesn’t happen again in the future. Thank you for bringing this to our attention, and we hope to provide a smoother experience next time. If you have any further concerns, please reach out to us directly.

Posted 7 months ago

“Quick, no-fuss service. Good prices and delivery on vehicles with Moffetts- excellent!”

Helpful Report

Posted 7 months ago

Hi Russell, Thank you for your fantastic 5-star review! We're delighted to hear that you appreciated our quick, no-fuss service and excellent pricing. It’s great to know that our Moffett delivery made a positive impression on you. Your feedback is invaluable to us, and we truly appreciate your support. We look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 7 months ago

“Fast delivery, good products at good price .”

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Posted 7 months ago

Hi Graham, Thank you for your fantastic 5-star review! We're thrilled to hear that you were pleased with our fast delivery and competitive prices. Your satisfaction is our top priority, and it's great to know our products met your expectations. We truly appreciate your feedback and look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 7 months ago

“Best prices online, kept me informed throughout, delivery on time and the driver couldn’t have been more helpful.Top class service.”

Helpful Report

Posted 7 months ago

Hi Brian, Thank you for your amazing 5-star review! We’re delighted to hear that you found our prices the best online and that our communication kept you informed throughout the process. It’s wonderful to know that the delivery was timely and that our driver was helpful. Your satisfaction means a lot to us, and we truly appreciate you sharing your experience. We look forward to serving you again soon! Thanks for choosing Online Insulation Ltd!

Posted 7 months ago

“Excellent service. Helpful delivery driver, arrived bang on time.”

Helpful Report

Posted 7 months ago

Hi James, Thank you for your excellent 5-star review! We're thrilled to hear that you had a positive experience with our service and that your delivery driver was helpful and punctual. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 7 months ago

“Insulation was as expected and price was competitive. Only reason for not giving 5 stars is that when the insulation was delivered, there were no labels to confirm that what I had received was what I ordered as the product packaging was very generic. The driver and office were helpful and were able to confirm that it was correct, they also said they would feedback to the manufacturer about their product labeling.”

Helpful Report

Posted 7 months ago

Hi Steve, Thank you for your thoughtful 4-star review! We're glad to hear that the insulation met your expectations and that you found our pricing competitive. We appreciate your feedback regarding the product labeling, and we’re pleased to know our team was able to assist you during the delivery. Your comments will certainly be shared with the manufacturer to improve their packaging. Thank you for choosing Online Insulation Ltd, and we hope to serve you again in the future!

Posted 7 months ago

“It was fast delivery and on time. The delivery driver also was very helpful with the unloading.”

Helpful Report

Posted 7 months ago

Hi Alban, Thank you for your fantastic 5-star review! We’re so glad to hear that your delivery was fast and on time. It’s great to know that our driver was able to assist you with the unloading. We truly appreciate your kind words and support! Looking forward to serving you again in the future! Thanks for choosing Online Insulation Ltd!

Posted 7 months ago

Online Insulation Ltd is rated 4.7 based on 1,506 reviews