Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,600 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,600 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices and exceptional service. I dont write many reviews but this company is well worth using. Deliveries are despatched promptly and arrive when they are meant too. Credit where its due, well done”

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Posted 10 months ago

Hi John, Thank you for your amazing 5-star review! We're thrilled to hear that you found our prices great and our service exceptional. Your acknowledgment of our prompt deliveries means a lot to us. We strive for excellence, and it's wonderful to know we hit the mark! Best wishes, Team Online Insulation Ltd

Posted 10 months ago

“Delivered on time driver very helpful”

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Posted 10 months ago

Hi Terry, Thank you for your great 4-star review! We're glad to hear that your delivery was on time and that our driver was helpful. Your feedback is valuable to us and we appreciate you taking the time to share your experience! Warm regards, Team Online Insulation Ltd

Posted 10 months ago

“Great service and very fast delivery”

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Posted 10 months ago

Hi Shane, Thank you for your wonderful 5-star review! We’re delighted to hear that you appreciated our fast delivery and great service. Your feedback truly motivates our team to keep delivering excellent experiences! Warm regards, Team Online Insulation Ltd

Posted 10 months ago

“Great service”

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Posted 10 months ago

Hi Christopher, Thank you for your fantastic 5-star review! We’re so pleased to hear you had a great experience with our service. Your satisfaction is our priority, and it’s wonderful to know we met your expectations! Warm wishes, Team Online Insulation Ltd

Posted 10 months ago

“Excellent service and half the price of any builders merchents”

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Posted 11 months ago

Hi James, Thank you for your incredible 5-star review! We're delighted to hear that you found our service excellent and our prices competitive. Your satisfaction is our priority, and we’re thrilled we could provide you with such great value! Best wishes, Team Online Insulation Ltd

Posted 10 months ago

“Not that quick delivery, boards were from CEF, delivered in a van and not in the best condition, some could be taken as seconds wiith the foil not making the edge of the board by 10mm.”

Helpful Report

Posted 11 months ago

Hi Derek, Thank you for your 3-star review! We appreciate your feedback regarding the delivery and condition of the boards. We delivered on 20.08.25 and haven’t heard from you since then to let us know if any issues that we would be more than happy to resolve for you. We're always striving to ensure our products meet high standards and your comments will help us drive improvements in our quality checks and delivery process. We hope to provide you with a better experience in the future. Best wishes, Team Online Insulation Ltd

Posted 11 months ago

“As a trusted plastering company for over 45 years It is essential to have materials turn up when instructed. My experience with Online Insulation has been fantastic. I will use you again.”

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Posted 11 months ago

Hi David, Thank you for your outstanding 5-star review! We're thrilled to hear that your experience with Online Insulation was fantastic and that our timely deliveries lived up to your expectations. Your continued trust means everything to us, and we look forward to serving you again! Warm regards, Team Online Insulation Ltd

Posted 11 months ago

“My order missed the delivery day but when I phone they were straight on it, and I had delivery by lunchtime, I have bought from them before and would use them again”

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Posted 11 months ago

Hi Mark, Thank you for your great 4-star review! We're glad to hear that our team was quick to resolve the delivery issue and that you received your order by lunchtime. Your past support means a lot to us, and we're thrilled to know you'll choose us again in the future. Best wishes, Team Online Insulation Ltd

Posted 11 months ago

“Decent prices on decent products. Would use again as let down previously by other companies”

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Posted 11 months ago

Hi there, Thank you for your fantastic 5-star review! We're so pleased to hear that you found decent prices on our products and that we could restore your trust after your previous experiences with other suppliers. Your support means a lot to us, and we can’t wait to assist you again in the future! Warm regards, Team Online Insulation Ltd

Posted 11 months ago

“Excellent service, gotacallin advance of arrival, Came on a sensible sized flatbed and the driver helped unload.”

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Posted 11 months ago

Hi Kevin, Thank you for your wonderful 5-star review! We're delighted to hear that you appreciated the advance call and the helpfulness of our driver during the unloading process. Your feedback truly brightens our day, and we look forward to serving you again in the future! Best regards, Team Online Insulation Ltd

Posted 11 months ago

“Excellent speedy service. Kept informed right up to delivery”

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Posted 11 months ago

Hi Peter, Thank you for your excellent 5-star review! We're delighted to hear that you experienced speedy service and that we kept you informed throughout the delivery process. Your satisfaction is our top priority, and we truly appreciate your feedback. Looking forward to assisting you again soon! Warm wishes, Team Online Insulation Ltd

Posted 11 months ago

“The driver went above and beyond and delivered the palate to the top of my drive excellent service very friendly Guy”

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Posted 11 months ago

Hi there, Thank you for your amazing 5-star review! We're thrilled to hear that our driver provided excellent service and went above and beyond to deliver to the top of your drive. Your kind words about his friendly demeanor are greatly appreciated. We look forward to serving you again soon! Warm regards, Team Online Insulation Ltd

Posted 11 months ago

“Only company I use for insulation and plasterboard Always on time, with competitive pricing”

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Posted 11 months ago

Hi James, Thank you for your fantastic 5-star review! We're so glad to hear that you consistently choose us for your insulation and plasterboard needs. Timeliness and competitive pricing are key priorities for us, and it's great to know we're hitting the mark. We look forward to working with you again soon! Best wishes, Team Online Insulation Ltd

Posted 11 months ago

“Fantastic service!”

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Posted 11 months ago

Hi Patrick, Thank you for your fantastic 5-star review! We're thrilled to hear that you received fantastic service from us. Your positive feedback means the world to our team, and we’re always here to help. We look forward to serving you again in the future! Warm regards, Team Online Insulation Ltd

Posted 11 months ago

“First class service ordered online at an excellent price superb communication by email with delivery details and delivered as stated.”

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Posted 11 months ago

Hi Howard, Thank you for your excellent 5-star review! We’re delighted to hear that you had a first-class service experience with us. We're committed to providing great communication and timely deliveries, so it’s wonderful to know we met your expectations. We appreciate your support and look forward to helping you again in the future! Warm regards, Team Online Insulation Ltd

Posted 11 months ago

“Great Service with great prices , would definitely recommend.”

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Posted 11 months ago

Hi Stephen, Thank you for your wonderful 5-star review! We're delighted to hear that you enjoyed our great service and competitive prices. Your recommendation means a lot to us! We can't wait to assist you again in the future. Warm regards, Team Online Insulation Ltd

Posted 11 months ago

“Very competitive price and promt delivery, Definitely would order again”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our prices competitive and that your delivery was prompt. It’s great to know you would order from us again, and we can’t wait to serve you in the future! Warm wishes, Team Online Insulation Ltd

Posted 11 months ago

“Easy and prompt. Excellent delivery from a very professional delivery man.”

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Posted 11 months ago

Hi Stephen, Thank you for your fantastic 5-star review! We're delighted to hear that you had an easy and prompt experience with us. Your compliments about our delivery professional mean a lot, and we'll make sure to pass them on! We appreciate your support and look forward to assisting you again soon. Warm regards, Team Online Insulation Ltd

Posted 11 months ago

“Disappointing I wasn’t given a window for delivery, the poor delivery guy had to help me (as being a woman I don’t have the strength to carry them) with unloading the plasterboards, nothing on your website stipulates that you use a 1 man courier that doesn’t help with unloading. Apart from that I’ve given 1 stars for the plasterboards, as there was a few marks.”

Helpful Report

Posted 1 year ago

Hi Teresa, we’re truly sorry to hear about your delivery experience and the challenges you faced. We understand how important clear communication is regarding delivery times and the support needed during unloading. We do email all customers as part of your invoice- • Please note that access to the delivery address should be considered as deliveries will be made on standard 26 - 32 Tonne Vehicles. *Mechanical offload can be arranged if requested* We emailed you with your delivery booking for the 11th and you asked us to change the delivery to the 14th as we did for you. We appreciate your comments regarding the plasterboards as well, and we’ll ensure to address the quality concerns as part of our commitment to better service. If there's anything further we can assist you with, please don’t hesitate to reach out. Warm regards, Team Online Insulation Ltd

Posted 1 year ago

“Very good experience from the point of order to delivery, well done The delivery driver should be commended and is a credit to your organisation, as he had a walk to do from kerbside, which is where I expected him to drop the insulation board, but instead walked to house and stacked the boards neatly”

Helpful Report

Posted 1 year ago

Hi Dougie, Thank you so much for your outstanding 5-star review! We're thrilled to hear that you had a smooth experience from ordering to delivery. It's wonderful to know that our driver went the extra mile to stack your insulation boards neatly. Your kind words will surely be passed on to him! We look forward to helping you again in the future. Warm regards, Team Online Insulation Ltd

Posted 1 year ago

Online Insulation Ltd is rated 4.7 based on 1,600 reviews