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Online Insulation Ltd Reviews

4.7 Rating 1,299 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

4.7

Based on 1,299 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 29th September 2023

Phillip Heather

Online Insulation Ltd 5 star review on 29th September 2023

Phillip Heather

Online Insulation Ltd 5 star review on 29th August 2023

Online Insulation Ltd 5 star review on 5th May 2023

Online Insulation Ltd 5 star review on 19th October 2022

Online Insulation Ltd 5 star review on 19th October 2022

Online Insulation Ltd 5 star review on 19th October 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived safely first thing in the morning. Driver was very helpful putting it just where it is needed.”

Posted 7 months ago

Thank you for your 5 star rating of Online Insulation Ltd! We are glad to hear that the items arrived safely and that the driver was helpful. We appreciate your kind words and are glad that you are satisfied with our service!

Posted 7 months ago

“Excellent choice, good price and very easy to navigate the website. Very intuitive. Prompt delivery on the day promised and very polite and professional driver who made extra effort to drop the plasterboards in one corner of the drive. Thank you!!”

Posted 7 months ago

Thank you Rajesh for the great review! We're so happy to hear you had a pleasant experience with Online Insulation Ltd, from an excellent choice, good price and easy to navigate website, to prompt delivery from a polite and professional driver. We really appreciate taking the time to share your experience with us, and the 5 star rating!

Posted 7 months ago

“Excellent value for money on product. Communication around delivery could be better . Was informed of wrong date and had to re arrange my schedule at short notice due to the heavy cost of re delivery wasn't delivered until the 29th . got a text at 6.50 am to say it will be there between 7 and 9”

Posted 7 months ago

Thank you so much for your kind words about Online Insulation Ltd, Lorna! As you mentioned, emailed you on the 26th when you placed your order to let you know your delivery would be on the 28th as the vehicles were already booked for the 29th. We were completely unaware that your delivery had been changed back to the 29th by our hauliers as a space had opened up with them so we apologise for this inconvenience, we have spoken to them about the importance of letting us and our customers know. We certainly would not have charged any re-delivery costs based on this and we are sorry for any issues caused.

Posted 7 months ago

“Good online ordering system, cheapest price I could find and free delivery. Relatively quick delivery, product was not in stock and still delivered in 2 working days. You should expect 3 working days normally. My delivery was on their own transport from Peterborough. In the time window I was given by a very pleasant guy. Great service, recommended.”

Posted 7 months ago

Thank you so much for your 5-star rating of Online Insulation Ltd! We appreciate you taking the time to leave us such positive feedback about your experience with us. We are so pleased to hear that our online ordering system was easy to use, that our prices were the most competitive, and that we were able to deliver the product in just two working days despite it being out of stock. We hope you can continue to enjoy fast and reliable service when you shop with us in the future. Thanks again for your kind words - we really appreciate it!

Posted 7 months ago

“Had what I wanted and delivered quickly.”

Posted 7 months ago

Thank you, Matthew, for giving Online Insulation Ltd a 5-star rating! We appreciate you taking the time to provide such a glowing review. We are delighted that you had what you wanted and that your order was delivered quickly. Thank you for choosing us!

Posted 7 months ago

“minor mistake with delivery but driver handled it well .. good service”

Posted 7 months ago

Thank you so much for your 5 star rating, Michael! We are glad to hear that even though there was a minor mistake with the delivery, the driver was able to handle it promptly and provided good service. Thank you again for your positive review!

Posted 7 months ago

“Very simple and helpful and on time”

Online Insulation Ltd 5 star review on 29th September 2023

Online Insulation Ltd 5 star review on 29th September 2023

Posted 7 months ago

Thank you so much, Phillip, for your 5 star rating of Online Insulation Ltd! We really appreciate that you found us to be very simple and helpful, and that we were on time. Thank you for your kind words and the pictures too.

Posted 7 months ago

“Very good service and helpful with a problem”

Posted 7 months ago

Thanks so much for your 5 star rating of Online Insulation Ltd, Rick! We are glad to hear that we were able to provide you with very good service and help you with a problem. We value your feedback and appreciate your kind words.

Posted 7 months ago

“Excellent company. Good customer care. Order delivered on agreed day. No issues with this company”

Posted 7 months ago

Thank you so much Ian for your glowing 5 star review of Online Insulation Ltd! We are thrilled to hear that you had an excellent experience with us, and that our customer care exceeded your expectations. Delivering your order on the agreed day and with no issues is something we strive for with each customer, so thank you for demonstrating your satisfaction with our company. We hope to work with you again soon!

Posted 7 months ago

“Good price, good communication, delivered on time. Will definitely use this company again.”

Posted 7 months ago

Thank you so much, Chantelle, for your wonderful 5-star rating of Online Insulation Ltd! We really appreciate hearing about your positive experience with our company. Your kind words of "Good price, good communication, delivered on time. Will definitely use this company again" make us so proud. We appreciate your continued support!

Posted 7 months ago

“Competitive prices with very quick delivery”

Posted 7 months ago

Thank you so much Tony for your 5 star rating of Online Insulation Ltd! We are delighted to hear that you enjoyed competitive prices with very quick delivery and appreciate your loyalty towards our company.

Posted 7 months ago

“Placed order and chose delivery date. Items arrived on the requested date and I was kept informed about the delivery time. Slight issue with one item and this was resolved in less than 1/2 hour. I would recommend Online insulation and use tagain.”

Posted 7 months ago

Thank you so much for your 5 star rating of Online Insulation Ltd! We really appreciate your positive review and that you had a good experience with us. We are pleased to hear that you were able to choose your delivery date, the items arrived exactly when you asked, and that you were kept updated about the delivery time. We're happy that we could quickly resolve any issues you had with one of your items. We are delighted that you would recommend us and it would be a pleasure to serve you again.

Posted 7 months ago

“Efficient and economical.”

Posted 7 months ago

Thank you very much for the 5 star rating, David! We are delighted to hear that you found our services to be both efficient and economical. We greatly appreciate your feedback!

Posted 7 months ago

“Quality as expected and very good, efficient delivery. I cannot fault the service.”

Posted 7 months ago

Thank you so much for giving Online Insulation Ltd a 5 star rating! We are so glad that you found the quality to be to your expectations and that the delivery service was efficient. Your kind feedback means a lot to us!

Posted 7 months ago

“Excellent communication and service”

Posted 7 months ago

Thank you so much, Darren, for your 5 star rating of Online Insulation Ltd. We are delighted to hear that you had an excellent experience, and that our communication and service was top-notch. We really appreciate your positive review!

Posted 7 months ago

“A great experience all round. The delivery driver was excellent well done and thank you!”

Posted 8 months ago

Thank you so much for the 5 star rating! We are delighted that you had a great experience all round and that the delivery driver was excellent. We really appreciate your kind words and thank you for the great review!

Posted 7 months ago

“Tile cracked on arrival, potentially more cracked but not gone through the tiles yet. Very disappointing as they are very expensive for concrete tiles.”

Posted 8 months ago

Hi Jack, As discussed on the phone just now. Your delivery of a pack of roof tiles was made yesterday and we have not heard from you since then about any damages. We do ask that the goods that are delivered are signed and checked when you receive them. As mentioned on the phone, if you can let us know if there are any others damaged, this evening, we will look in to getting these swapped over for you. We are sorry for any inconvenience caused.

Posted 8 months ago

“Good price and prompt delivery.”

Posted 8 months ago

Thank you so much, Sajahd, for your 5-star rating of Online Insulation Ltd. We appreciate your feedback and are glad that you were satisfied with our good price and prompt delivery. We look forward to assisting you again in the future.

Posted 8 months ago

“Good price and arrived on time.”

Posted 8 months ago

Thank you so much for taking the time to provide us with a 5 star rating! We're pleased to hear that you had a good experience with Online Insulation Ltd. in terms of price and timeliness. Your feedback is sincerely appreciated.

Posted 8 months ago

“Very happy, good price, communication and delivery”

Posted 8 months ago

Thank you so much for your five star rating of Online Insulation Ltd. We are delighted that you were very happy with your experience with us - with our good price, communication and delivery - and we really appreciate your feedback and patronage.

Posted 8 months ago

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Online Insulation Ltd is rated 4.7 based on 1,299 reviews