I am usually very easy to please, but this company’s service and return policy is the worst I have ever experienced. I ordered an outdoor dining set and three of the four boxes arrived. I opened the boxes and put together what I could with the parts available (2 chairs and 2 stools) and disposed of two of the boxes. After waiting a few days, the fourth box never arrived so I called to find out the status. It took them two weeks to figure out the fourth box had never been shipped and that the product was out of stock so they weren’t able to fulfill the order. They gave me two choices 1) I could try and find the missing pieces at a hardware store and they would arrange some compensation or 2) I had to go to a hardware store and attempt to find boxes all the pieces would fit into, take apart the furniture I had spent two hours putting together, pack everything and they would have it picked up. Option 1 was not an option as they were wicker pieces of the chairs and table that aren’t available in any store. Although they said they would reimburse the cost of the boxes, option 2 puts hours of legwork on the customer, for their mistake, which is unacceptable. When they informed me of my choices, I asked to speak to supervisor who was supposed to call me back by the end of the day (she never did). I am still fighting to get this resolved without having to spend hours of my time fixing their mistake I order to get my money back, or even a replacement product. In the mean time, I have one box and furniture parts sitting in my living room. I asked them to send me boxes so I could return everything and they said they couldn’t arrange to send boxes, then they went on to tell me they could only accept the furniture return if I disassemble it. Unbelievable!!!!