Overstock.com Reviews

Name: Overstock.com
Rating: 1.97

2.0 Rating 144 Reviews

24 %

of reviewers recommend Overstock.com

Company Reviews

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Metrics

2.0

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Overstock.com 1 star review on 24th May 2025

Anonymous // 01/01/2019

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“I rarely post reviews, but after a troubling experience with a fraudulent broker, I feel obligated to share my story to caution and help others. Earlier this year, I invested in an online trading platform that seemed legitimate and fully licensed. At first, everything appeared trustworthy—customer support was responsive, and I saw initial profits. However, when I tried to withdraw my earnings, things changed. My account was suddenly “under review,” and I was pressured to pay extra “clearance” fees. Shortly after, the broker stopped responding. Desperate, I searched for ways to report the scam and recover my money. After hitting several dead ends, I discovered DIZETTE.COM, a recovery firm that impressed me with its professionalism. They were clear about the process, avoided overpromising, and provided regular updates. The recovery process took a few months and required detailed documentation, but I successfully reclaimed all my lost funds. While not every case may have the same outcome, DIZETTE.COM came through for me.”

Helpful Report

Posted 2 weeks ago

“I have been waiting for my funds to be deposited into my bank account for two weeks since requesting a withdrawal. They claimed the transaction has been completed on their end, but after speaking with my bank, I discovered that no deposit has been received, rejected, or even attempted. The bank's fraud department, along with RANGEPRO.ORG —conducted a thorough investigation and found no trace of the transaction. After all research I got my funds back.”

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Posted 1 month ago

“Dizette.com has saved me from — ridicule with this recovery”

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Posted 1 month ago

“After two months of investing, I decided to make my first withdrawal, but my account with over $160,000 was suddenly locked. I was told to contact customer service, but they have ignored my requests to withdraw. I talked to some friends about my situation, and they suggested I reach out to sharonrecoveringexperts( @ )_gmail_._com ). They provided assistance and helped me successfully retrieve all my stolen money back. You can also contact her via Whatsapp +44 743 (868)7236”

Helpful Report

Posted 5 months ago

“Bizarre discount behavior - by entering a coupon discount code, the prices actually go UP!!!! IDK what kind of scam this is, but one item was priced at $854 - when I entered a 15% off discount code, the price went to $1,004!”

Helpful Report

Posted 7 months ago

“Ordered a chandelier received a porch light instead. I have to ship it back to get my money back then reorder what I had bought in the first place. I’m not stupid enough to fall for their deceptive practices. I will shop elsewhere for a chandelier. I will not do business with Overstock again”

Helpful Report

Posted 7 months ago

“I ordered Cal King and received King. $92.04. Very excited, I looked at color, fabric softness, and weight. I quickly threw them in the wash/dryer, then realized they won't fit when I tried to make the bed. I have photo proof of what I ordered and of what I received. Also photos of how they don't fit the side of my mattress. Overstock agents refused to refund more than $18 because I had washed them. They stand by the fact their "system" won't let them. I did not know I had to supervise their shipping efforts. I wish I had first read Overstock reviews strewn across the internet, all below two stars.”

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Posted 8 months ago

“If you have any problems with this platform, please discard them immediately. I was able to obtain what I owed, and with L I N C O X R E C L A I M's help, you may also recover everything they owe you. You will either not be allowed to withdraw or be asked to pay more and more.”

Helpful Report

Posted 1 year ago

“Bed, Bath, and Beyond (bought by Overstock.com) refuses to delete any of my information, including the credit card on file and account on the website. They claim they need everything stored for 4 years for business purposes. I understand the info on the internal database cannot be deleted for tax related reasons, but under the California Consumer Privacy Act, BBB is required delete any information that they can. No other company has refused this request. If you face this problem, contact the attorney General and California's CCPA department to voice your concern over Overstock.com storing your personal information. Once again, Bed, Bath, and Beyond (Overstock.com) is refusing to delete any of my information at all.”

Helpful Report

Posted 1 year ago

“I am so very satisfied with the patio furniture I ordered from Overstock. It came quickly and looks beautiful. Was pretty easy to put together even by myself.”

Helpful Report

Posted 1 year ago

“Horrible customer service and horrible manufacturer customer service of product I purchased. I purchased 3 bar stools in late April. My new home was ready in late June. When I opened the boxes, one stool was damaged. Neither overstock nor the manufacturer would do the right thing. To add insult to injury, the 3 chairs were $375 cheaper! I will never shop there again.”

Helpful Report

Posted 1 year ago

“They are horrible with customer service. I purchased 3 bar stools. $900+. I was moving into a new house in July. I opened the box and one is damaged. Neither they nor the manufacturer will replace it. To top it off, they are now $375 cheaper than what I paid. They did nothing to help me. They do not care. I just bought a fan from them. I would not have had I known how horrible they are. Never shopping there again.”

Helpful Report

Posted 1 year ago

“Worst company ever . Need to take to small claims . They cancelled my shipment twice . Never delivered my furniture. I tell them to cancel my order and return and won't return my money . $3500 ....”

Helpful Report

Posted 2 years ago

“Return policy is ridiculous. I ordered something at 7am and cancelled it at 10am. They state that it was already being prepared for shipping and they could not guarantee that it could be canceled but they would try. (sure) It arrived anyway and when I called Overstock to return the item I was informed that I would have to pay return shipping, which was 60 dollars which is half the cost of the item. When I stated that I canceled the order I was told you only have half an hour to cancel a placed order to guarantee a cancelation. Seriously? I refused and simply sold it on my local marketplace for just under what I paid for it but at least not half. I will never order from them again. Their customer service is terrible. I will continue to take my business to Amazon where customers are listened to and helped.”

Helpful Report

Posted 2 years ago

“I placed an order on 5/12/23. All went well. Today I decided to go into my account and I noticed that my credit card was kept I file. I tried to take it off and it wouldn’t allow me so I called customer service. She tells me that it cannot be done that is stays on there for a minimum of 4 yrs so I asked her to close out my account. She first said she couldn’t and then she says she will sent me a link to cancel my account. I follow the prompts to close account thinking I’m good. An hour later I get an email telling me that they can’t close out my account for a minimum of 4 yrs for tax purposes. I get a second email asking me to take a survey about my experience with customer service so I figure great I will give them a terrible review. After I hit submit it took me to the website and I noticed that there were 2 items in my cart. I click on the cart and see 2 items totaling 1700.00. Which I never put in my cart. Now I know I am in trouble. I had to call my credit card company and have them cancel the card and issue a block from anything overstock ever tries to place on my account. This company is so gross.”

Helpful Report

Posted 2 years ago

“Be careful when ordering from Overstock.com. I placed an order on an item that was backordered. After a couple of days, I realized I really didn't have the money to spend and contacted them to cancel the order. Since the item was on backorder, I figured this wouldn't be a problem. They proceeded to tell me they couldn't cancel the order because it had already been sent to their warehouse. I informed them the item was on backorder so they can just contact their warehouse. It should be that easy right? After a few times back and forth they told me once again that they couldn't cancel the order because now all of the sudden the item has been shipped. Funny thing is the expected delivery date is still the same. I truly believe they removed the "backorder" from the item and just told me it was shipped so that they could say they couldn't cancel. They had more than enough time to cancel this order but chose to treat their customer like this. VERY BAD BUSINESS!!”

Helpful Report

Posted 2 years ago

“Overstock lies about refunds being processed when pour Quality items are sold and returned.”

Helpful Report

Posted 2 years ago

“the pictures will talk and they wont return calls or return BBB and consumer affairs I am dealing with 3 plus months in this process--terrible quality and customer service is horrid says you cant return or too much... does not disclose toxic chemical in right up nor tells you from Vietnam said from China. Deceptive practices Read the multiple reviews so negative.”

Overstock.com 1 star review on 30th March 2023

Helpful Report

Posted 2 years ago

“I did not get what I ordered so I immediately called and sent it back unopened. They charged me over $40 shipping on an item that cost less than $100. Customer service all said different things but told me it was 'Buyer's Remorse '. I will never shop there again Stick with Amazon”

Helpful Report

Posted 2 years ago

“I wanted to return an item as it was much poorer quality than described, They refused to send a label. They wanted to charge me $24.54 for a $36.00 item”

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Posted 2 years ago

Overstock.com is rated 2.0 based on 144 reviews