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Overstock.com Reviews

2.0 Rating 136 Reviews

25 %

of reviewers recommend Overstock.com

Company Reviews

2.0

Based on 136 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a small rug for my patio and used the search bar for "RED" rugs found a lovely red/deep blue and upon arrival it was pinkish and light blue in color. I will not be receiving a remainder of a refund due to them saying colors vary slightly and it is the customer responsibility for color differences!! THANK THE LORD it was a small one and NOT huge in size for a patio accent. WHY would a customer be responsible for color differences on THEIR website and using their search bar - never again will I order anything with color expectations. this is just wrong.”

Posted 2 years ago

“I ordered a Christmas Tree that was in stock with guarantee delivery by December 2. I needed that for you for a Christmas party for that Upcoming weekend and took their word that it would be delivered by December 2. I called today, December 3, to check on the order, and was told it had not been packed up and did not leave the warehouse yet. I was so disappointed that I did not have a Christmas tree for my party as well as having many guest ask why I did not put up a tree this year. Overstock needs to be much more honest and give realistic delivery dates. I would’ve never ordered this particular tree if I knew it was not going to be here on time. I won’t buy from overstock again, since I no longer have trust and then this company”

Posted 1 year ago

“It is impossible to cancel an order at overstock.com. As soon as you hit the buy button, you are stuck. Your only option is to receive the item and then return it at your own expense. If you try to cancel your order, you send an email. It can take hours to days to receive the “No” response. The reason “your order has been sent to the warehouse already for processing…. Even if it is within minutes, even if the fedex number says that only has a label been created, but hasn’t shipped. No matter what, you can’t cancel an order.”

Overstock.com 1 star review on 18th September 2022

Posted 1 year ago

“I have never in my life experienced such a horrific event and horrible customer service. We purchased a wool rug on overstock.com and it came infested with moths! We of course did not realize this at first. This has consumed our lives. We have lost $12,000 worth of items due to the clothes moths as they eat clothes rugs carpets even furniture! I called customer service and they were not even apologetic!!! They said well our rugs can sometimes sit on shelves for months and months and therefore wool rugs can become infested with moths yet they continue to sell them this way!!!! Legit no one has contacted me to right this wrong. Our dry cleaning bill alone cost over $1,000. We had pest companies come and inspect the rug from overstock and they said the amount of larvae in the rug and moths was astonishing. Who is checking this before they ship this to customers. I beg people never ever to purchase anything from this company as they do NOT take responsibility for this in any way shape or form. I have yet to hear form anyone about this. I have lost so many rugs and clothes and are out so much money its beyond stressful. I will never buy anything from them again and I will write these reviews on every single site I can and tell everyone I know unless for some reason someone reaches out and rights this wrong. I am going to be creating a facebook group where I will inform everyone of this company.”

Posted 1 year ago

“No need to go into details of my problems with Overstock order. My story is like others with delivery, quality and refund problems. I am frankly surprised that this Company is still in business. The worst of the worst online merchandise companies I have ever dealt with. DO NOT BUY FROM THIS COMPANY AND SAVE YOURSELF THE HEADACHE. THIS WAS MY FIRST ORDER AND I WILL NEVER BUY FROM THEM AGAIN. THIS COMPANY HAS UNETHICAL BUSINESS PRACTICES AND SAD TO SAY THEY KNOW IT AND IT IS THEIR NORMAL OPERATING PRACTICES”

Posted 2 years ago

“I purchased a “cherry solid wood” coffee table from Overstock.com. Sometime after the purchase, I accidentally discovered that the core of the table was compressed cardboard. Overstock.com refused to take responsibility for the inaccurate item description saying that it had been too long since purchase. After a month of emails Overstock agreed to return $61 of $334 purchase price but refused to take full responsibility for the inaccurate description. Throughout all this the item was still posted with the same misleading description. I wonder how many other cardboard products there are masquerading as solid wood on Overstock.com.”

Overstock.com 1 star review on 3rd November 2022

Posted 1 year ago

“I have purchased so many home furnishings from Overstock, I even have a credit card with them. I recently made an $800+ purchase that had a promo balance due by the end of the month. I made 5 payments that month to cover this balance and I was still charged the finance charge on my account. I called in and spoke with 4 different representatives that I could barely understand with theit heavy accents. They did not help me but rather told me to log onto my account and send an email and they will "take care of the finance charges" for me. Well I just received my bill wwith no adjustment and was told they cannot help me. They also NEVER replied to my emails and told me over the phone I should have contacted them sooner. As in the 4 phone calls and 3-messages on my account I already made?? This is unfair and now I am stuck paying over $200 in interest on a promo balance I paid off! If i was in the wrong and paid it late that would be on me. BUT this is NOT the case I made 5 payments in one month total the promo balance and they are still not adjusting this error THEY MADE! I will not be shopping here anymore!! This is UNFAIR and customer service is HORRIBLE!!!!”

Posted 1 year ago

“Terrible customer service . Words cannot describe what we are going through . They Will not cancel item even though it was canceled 15 minutes after it’ was purchased. They continue to tell us the item has shipped but it has not. I am not certain what they want to get out of this as we are escalating it to the top and our bank is stopping payment. We have never experienced anything like this . Every customer service person we talk to has a different answer for us and even the supervisor lies to us about what is going on and has no authority to do anything. Wow”

Posted 1 year ago

“Horrible customer service!You can not get them to understand your complaint.Do not order anything from them.”

Posted 1 year ago

“Absolutely highway robbery on thier jewelry”

Posted 2 years ago

“We had issues with delivery and refund. The label was created, but the item was never shipped. It took forever to initiate the refund process, and still waiting for it after 10+ days from the day of purchase. We used Overstock a couple of years ago, and it was completely different experience. It looks the business is in decline now.”

Posted 2 years ago

“Told we it was over 30 days and nothing they could do. I was sick and needed time to return. This company is pure evil.”

Posted 2 years ago

“Overstock delivered damaged 6 futon mattress for same order. When I filed claim with Overstock for same order that includes 6 futon mattress. They told me they’ll refund and dispose after 03/17/22 if carrier doesn’t contact. Weeks later, I haven’t received refund. I contacted them and they refused to refund. This is bait and switch business practice”

Posted 2 years ago

“You cannot see correct color of rugs on Overstock website, so I returned one because of that-cannot see true color AT ALL! That cost me $180 to return the rug after speaking to somebody in the Philippines. Then they sent the wrong color and want to give me only $30 credit for their error! Idiots!”

Posted 2 years ago

“terrible customer service - terrible merchandise - and was charged 20% restocking fee which was never disclosed on top that I had to pay out of my pocket for the return - it took 2 weeks with hour on the chat to get the refund - then the refund was short 20% will never ever buy from them again”

Posted 2 years ago

“Liars, cheaters, and thieves”

Posted 2 years ago

“I ordered a four piece bedroom set. The set delivery date was set for July 22. The bedroom set arrived with a missing nightstand. I called overstock and I was told to give 24 hours for CEVA to call me to schedule a delivery, they had my missing nightstand in their facility. Since today, no one has called me and my calls and attempts have been unsuccessful. My options are refunding me for the nightstand or send me a new nightstand. They refuse to provide any type of customer service. I will never shop here again.”

Overstock.com 1 star review on 29th July 2021

Overstock.com 1 star review on 29th July 2021

Posted 2 years ago

“They took my order and my membership fees knowing that they couldn't provide the item in the agreed delivery period. I had scheduled a plumber for the install on a specific day. A day before the delivery date they called to inform me that they didn't have the item. Obviously their name is misleading.”

Posted 3 years ago

“The packaging box looked like someone bled over it. It was obvious this was not the original box and one that had been returned and then reshipped with the company just "reshipping" versus verifying the return contents. Not necessarily in any particular order, but here are the problems: 1. Again, the box was disgusting. 2. This was a lamp with a glass globe; it was chipped. 3. Two specialty light bulbs were to be included; there were NONE. 4. One of the lamp sides clapped with a bolt was stripped. 5. No packaging/instruction information and finally 6. I got this package with a 15 cent looking white glove in a baggie! Was I suppose to put the glove on before touching the merchandise to avoid germs or COVID or something? Hope to get my refund and get it fast. I've order from Overstock before, but now never again -- seems they've gone downhill.”

Posted 3 years ago

“Excellent merchandise fast delivery of anything you might need for your home. Furniture included”

Posted 3 years ago

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Overstock.com is rated 2.0 based on 136 reviews